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“Quick overnight stay” 5 of 5 stars
Review of Homewood Suites by Hilton Charlotte Airport

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Homewood Suites by Hilton Charlotte Airport
3.0 of 5 Hotel   |   2770 Yorkmont Road, Charlotte, NC 28208 (Eagle Lake)   |  
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Ranked #44 of 171 Hotels in Charlotte
Certificate of Excellence 2014
Fairmount, United States
1 review
“Quick overnight stay”
5 of 5 stars Reviewed February 14, 2014

Was in town for a tech event, we basically arrived late, hit the bed, and got up and left the next morning. Didn't get a chance to take advantage of or use many of the facilities features, but for what we needed it was great and the staff was incredibly friendly. The whole check in/out process was quick and painless.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, February 20, 2014
Michael M,
Thank you for choosing Homewood Suites Charlotte Airport while in town for a tech event. I look forward to sharing your compliments with our staff regarding their friendly and efficient service. We hope you'll have an opportunity to visit us again in the future. Thank you once again for writing.

Sincerely,
Suzanne Stickley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Knoxville, United States
1 review
5 of 5 stars Reviewed February 13, 2014

The quality you will experience at these hotels are second to none. The rooms are well spaced, the amenities are great, and the meals provided are excellent. Evening receptions are second to none. Service by staff has always been excellent.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, February 20, 2014
Donald S,
We appreciate your review and complimentary feedback from your stay with us at Homewood Suites Charlotte Airport. We're happy to have had you as our guest, and we're glad our spacious accommodations, variety of amenities, and excellent service consistently meet your satisfaction. We hope you'll visit us again soon. Thank you again for your kind review.

Sincerely,
Suzanne Stickley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW YORK, United States
1 review
5 of 5 stars Reviewed February 11, 2014

This a nice clean hotel great for the money spent would stay here again anytime. I would recommend this hotel for couples and families. The rooms are clean and set up so if you have the kids there is still some privacy.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, February 14, 2014
Kenneth S,
We appreciate your review and recommendations of our great hotel! It's wonderful to hear that our clean and spacious accommodations made for an enjoyable stay. We hope to welcome you back again soon at Homewood Suites Charlotte. Thank you again for writing.

Sincerely,
Suzanne Stickley, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 10, 2014

After missing a late evening flight out of CLT, we decided to stay overnight to wait on the morning departure. After looking up hotels online, the rates for this hotel were very reasonable. I called the hotel, and was quoted $15 more than the online quote. I quickly hung up, booked online, then called back to see when the shuttle would arrive at the airport. 10 minutes later, the shuttle arrived, and the shuttle driver QUICKLY drove us back to the hotel for a warm and hospitable check in. The check in process was seamless and took less than 5 minutes. After arriving to our room, we noticed how clean and orderly the room was. While there were a few things that needed to be fixed (sink and tub had a very small leak on the tile, bathroom vanity used velcro to stay closed), the room was very clean.

As we had to be at the airport early, we got breakfast at about 7:10. The hot breakfast was very good. Included were scrambled eggs, scrambled eggs with cheese, sausage, and ham, roasted potatoes, sausage links, danishes, fruit, yogurt, DIY waffles, bagels, etc. Everything was hot, tasty, and the restaurant area was clean and orderly.

In all, a great stay at a great price, with a great included breakfast!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, February 14, 2014
Clayfenderstrat,
Thank you for writing a review from your Homewood Suites Charlotte experience. We're pleased to know our prompt service and clean accommodations added comfort to your unexpected stay. We're happy to have been a part of your travels and thank you for selecting our hotel. We hope you'll have an opportunity to visit us again in the future. Thank you once again for your review.

Sincerely,
Suzanne Stickley, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 6, 2014

Friendly helpful service; close to airport and I-77; easy access go downtown. Provides shuttle service to airport. Breakfast is excellent. Rooms are really quiet. Road system gives good service to south Charlotte.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, February 11, 2014
A TripAdvisor Member,
We're happy to hear of your pleasant stay with us at Homewood Suites Charlotte. It's great to know our friendly service, accessible location, and value added amenities met your satisfaction. We hope to have you as our guest again soon. Thank you once again for your kind comments.

Sincerely,
Suzanne Stickley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2014

Because of bad weather I had a flight delay and choose this location to be near the airport. Upon arriving I was please to see they provided dinner. However the rooms are not cleaned properly there was no towels or tolietries. When I pulled back the covers there was hair on the sheets. When I called down to the desk "Suzanne" without an apology said she will take care of it. needless to say I was very disappointed with this Hilton property.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, February 10, 2014
harold j,
Thank you for writing. I am very sorry to hear you had a disappointing experience and sincerely apologize for the areas we failed to meet your expectations. According to our records there are several discrepancies in the review that we would like to discuss directly so that we can work towards restoring your faith in our hotel and service team. Please feel free to contact me at your earliest convenience.

Sincerely,
Suzanne Stickley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 18, 2014

Like virtually all Homewood Suites, the facilities are great and the rooms comfortable and clean. And certainly some of the staff are pleasant and helpful. But the overall impression that my wife and I had during our stay on points is that the staff has not been trained to the high standards of most Hilton branded hotels. At check in, the reception desk did not tell us of breakfast hours and pointed us to the wrong elevator. And when we passed by the front desk, there was generally no visible presence. There was no diamond welcome items in our room. When we arrived 15 min early to breakfast we had to track someone down to see we were early and instead of "good morning" from the food staff, we were greeted by icy stares. The biscuits were excellent, and the food staff was responsive when we spoke to them, but this Homewood Suites needs to take lessons from the staff at the Tampa location. Now there's the place to stay!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Homewood Suites by Hilton Charlotte Airport, responded to this review, January 21, 2014
DrDougB57,
Thank you for sharing feedback from your stay. Your valuable comments are of great importance to us as we continually strive to provide exceptional guest experiences. I sincerely apologize for the areas we fell short of meeting your expectations. I have shared your review with our team in an effort to better our hotel and services. We appreciate your loyalty to our brand and hope to provide a more positive stay in the future. Thank you once again for writing.

Sincerely,
Suzanne Stickley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Homewood Suites by Hilton Charlotte Airport

Address: 2770 Yorkmont Road, Charlotte, NC 28208
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#30 Family Hotel in Charlotte
#30 Business Hotel in Charlotte
#39 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Charlotte Airport 3*
Number of rooms: 102
Official Description (provided by the hotel):
Imagine a home away from home with abundant, comfortable indoor space and fun outdoor amenities without the required maintenance. You've found it in Homewood Suites by Hilton® Charlotte Airport hotel in North Carolina, located only 3 miles from Charlotte Douglas International Airport.Enjoy apartment-style suites, lush landscaping, a swimming pool and commercial grills near the courtyard. Consider dining alfresco during the daily, hot full breakfast and evening dinner with drinks* served Monday through Thursday. Unwind by practicing on the putting green using our golf balls and putters, or working out in the local fitness center. During the colder months, sip a cup of coffee or hot tea in front of the double-sided fireplace in the lobby.Select from 102 one- or two-bedroom suites for corporate housing, extended stays or weekend getaways. Surf the internet with complimentary WiFi. Give us your grocery list and we will stock your full-sized refrigerator. Use our convenient complimentary airport shuttle service.Enjoy convenient access to AT&T, Goodrich, Premier and Compass. Close to downtown and Historic Southend, this Charlotte hotel features the Douglas Conference Room for 60 attendees. Plan a smaller meeting in the executive boardroom that accommodates 20. Visit the Billy Graham Library, Bank of America Stadium, EpiCentre, Nascar Hall of Fame or Carowinds Theme Park for local entertainment. Look no further than the Homewood Suites by Hilton Charlotte Airport when considering Charlotte hotels near the airport. ... more   less 
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Also Known As:
Homewood Suites By Hilton Charlotte Airport / Coliseum Hotel Charlotte
Homewood Suites Charlotte Airport
Hilton Charlotte
Homewood Charlotte
Charlotte Homewood Suites
Charlotte Hilton

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