We have just completed our fourth stay at the Hilton Garden in Uptown Charlotte. This hotel is convenient to everything in the uptown area--shopping, nightclubs, sports events, and restaurants are within walking distance. For attractions that are a little farther away, the hotel offers free shuttle service.
The hotel itself is nicely maintained. The beds are ultra-comfortable and the rooms are clean. The views of the skyline are spectacular as are the sunrises. Request a suite for the best experience--they have at least three windows.
As we were leaving, (Oct. 15), the lobby and restaurant were undergoing a renovation.
The only catch to this hotel is that, if you want a specific room or view, call the hotel itself, not the national reservation service. We made that mistake on a previous visit, but this time, we were very happy to have the room that we requested.
We will definitely stay at this hotel again.

This is everything you could want from a hotel - convenient location a short walk from everything in uptown Charlotte, well-equipped room (fridge and microwave as well as the usual coffee maker), and efficient staff. When we first checked in and went to our room, our room card would not work. In less than 10 minutes, a repairman arrived at our room to let us in and dismantle and reprogram the door lock. There is also free wi-fi in the room - an all too rare feature in hotels.
My only issue was trying to do online check-in for our flight from our room and not being able to follow the instructions for printing our boarding passes. The printer is in the business centre, and while the instructions say that you can send you document there to be printed from your room, it would have been easier to just go to the business centre and use the computer there to check-in and print.

We showed up 3 hours early and was allowed to check in early, we had booked a room using Hilton Honors points but was still upgraded to a room with a whirlpool. The room had a living room with a couch and chair with ottoman, kitchen area had a fridge and microwave, sink and cabinet space, although there was nothing in the cabinets, bedroom had the whirlpool and the mattress that you could adjust to your sleep preferance. You could look out the window and see the city from 2 different views. If you walk from the hotel corner the Time Warner Cable Arena is about 3 blocks to your right. We opted for the free breakfast instead of points since our room was already free. Breakfast was nice, bacon potatoes, waffles, omelets, fruit bar, muffins, bagels, it would be worth it even if you paid the 10.95. Hotel was quiet and clean. Parking was $10, you could park behind the hotel in another parking lot for $5 but then you had to walk to your room where with the $10 parking you could park in the garage, go in the hotel and right into the elevator. ATM in hotel lobby. The gentleman at the front desk was very nice, didnt get his name but was great! Coffee and tea is available all day and night in the lobby, good cookies as well. People have wrote AC was noisy, ours wasnt, it was quiet and cool, people have also complained about beds, evidently they didnt realize you could adjust them. Definetely would stay again, we were going to stay at the Hilton Center City, a couple blocks away, glad we didnt as when we where there visiting some friends there were alot of people bumming right on the hotel property, out front by the fountain a woman was begging for money and I told her nicely sorry but I didnt have any cash on me, she said, "oh theres a ATM inside" tells me this goes on alot. A man told me if I didnt give him money to eat he would die tonight, not something I would want to endure so glad I didnt stay there.

We have stayed here 3 times, every time we go to Charlotte to see the Carolina Panthers play... and I always forget to review it. Since we have been there 3 times and it has almost been EXACTLY the same I am going to give you the pros and cons.

Pros:
LOCATION, Location, Location- A little less than a mile away from everything, great for walking to the stadium, great for walking to several bars and attractions, directly across the street from the NASCAR hall of fame if that is more your thing...
ROOM Aesthetics- Spacious, not horribly tacky decor, and each room comes with a tiny microwave and mini-fridge which I love when I stay in a hotel. I am not sure why but I love knowing that its there in case we want it. In the bathroom they had bath and body works products which was nice.
Breakfast is really good downstairs but I found it a little pricey... I like my hotels to offer a free continental breakfast... this one offers $11.95 breakfast buffet (so this is a pro and a con)

Cons:
THE BED SUCKS! I don't know if all the rooms have beds this bad but the last 2 times we stayed, they were terrible the first time we had a suite and it was very comfortable hmmmm... I am not sure how they go about changing the mattresses or what the deal is but we slept horrible. One half of the bed was no joke like sleeping on a blanket covered board, then the other half had a dent in the middle like is was molded for a hibernating bear to sleep in... Sleep is very important to me and on vacation I want to sleep well... I have stayed in several cheaper hotels and hotel brands that are rated lower than Hilton and never have I slept in beds that bad.
PARKING FEE: They charge you $10 a night just to park in their lot... and charge you to eat their breakfast... lots of extra charges in addition to the cost to stay the night... I believe that paying to stay at the hotel should include parking... silly me.

Overall the location makes it great but we will certainly look into a different place next year that has more comfy beds...