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“Great except for Mattress” 4 of 5 stars
Review of Hilton Garden Inn Charlotte North

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Hilton Garden Inn Charlotte North
3.0 of 5 Hotel   |   9315 Statesville Road, Charlotte, NC 28269   |  
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Ranked #32 of 171 Hotels in Charlotte
Certificate of Excellence 2014
Madison, Wisconsin
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Great except for Mattress”
4 of 5 stars Reviewed August 11, 2013

The lobby was very nice and the decor was very inviting. My only complaint here was that who ever selected the mattresses must like to sleep on the floor.I travel fairly often and was shocked when I laid on the bed as it was so hard.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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222 reviews from our community

Traveler rating
    118
    61
    25
    12
    6
See reviews for
58
38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Swedish first
  • Any
English first
Charlotte, United States
1 review
4 of 5 stars Reviewed August 7, 2013

The hotel staff was very good. Especially the chef at night in the kitchen, he made a very good salad. But not repairing the ice machine on the 5th floor after being told the first night that the machine was not working is unacceptable because no one came back to me and told me the machine could not be repaired.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 3, 2013

This hotel is very nice. The staff is helpful and pleasant. The lobby is nice and room was comfortable and inviting. Lots to do around the area, convenient to shopping, I-77 and 15 minutes to uptown Charlotte.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oakville, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2013

not bad, relatively clean, up to date, OK pool and fitness. not sure if it was the location (i.e. close to Charlotte) or the chain, but it didn't seem like the best value. no material complaints, just seemed like I overpaid for not getting a breakfast.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 31, 2013

This hotel is located in a great location on Statesville Road in Charlotte, NC. I was there with 10 others on a business trip recently and the service was excellent. Hotel associates were friendly and helpful. Sleeping rooms were very clean and fresh-smelling - offering refrigerators, microwaves, & in-room coffee service. Beds were extremely comfortable with crisp white sheets. There was a family reunion group with over 100 people staying at the hotel when I was there. We never heard any noise from the large crowds of people while we were there. Servicing this large group did not affect the level of service for us. Hotel personnel were just as attentive to everyone and there were no wait lines or slow service. They offer a restaurant with excellent food. They also offer a wonderful breakfast bar served with made to order omelettes, pancakes and waffles. The location is very near shopping and near River Run Country Club just a few miles away where we had our golf tournament and conference. I would definitely recommend this hotel as a place for business guests or families.

Room Tip: First floor rooms are smoking rooms. Fifth floor is quiet.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 29, 2013

Understaffed hotel, resulting in very slow CHECK IN process. AC was broken, made a huge ruckus and resulted in no sleep. Room was dusty and dirty. Very dissapointed. Looked good from the outside, but make sure you inspect your room before you turn in for the night...

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 26, 2013

I've visited Charlotte quite a lot in the past few years. Another hotel I used to stay at was starting to go down hill. This past trip I stayed at the Hilton Garden Inn Charlotte North. I was very very pleased. THe rooms were comfortable and didnt have that moldy smell from the last palce I stayed. The young lady at the front desk in the morning is a joy. Nice to have that big smile to send you on your way. Decent breakfast as well

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Charlotte North

Address: 9315 Statesville Road, Charlotte, NC 28269
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charlotte
#27 Family Hotel in Charlotte
#27 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Charlotte North 3*
Number of rooms: 112
Official Description (provided by the hotel):
At the Hilton Garden Inn North - Charlotte hotel, you'll find everything you need including complimentary high-speed internet access and remote printing provided by Printer-On, now in all guest rooms. This Hilton Garden Inn Charlotte, NC hotel is easily accessible from North Carolina Interstate I-77 at WT Harris Boulevard, Exit 18. ... more   less 
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Also Known As:
Hilton Garden Inn Charlotte North Hotel Charlotte
Hilton Charlotte
Charlotte Hilton

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