We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Omni Charlotte Hotel and Charlotte?

We'll send you updates with the latest deals, reviews and articles for Omni Charlotte Hotel and Charlotte each week.

  • Save Omni Charlotte Hotel
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d223201?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Omni Charlotte Hotel: Traveler Reviews


132 East Trade Street, Charlotte, NC 28280
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Find Cheap Flights to Charlotte

Reviews you can trust

70% Recommend
4.0 of 5 stars 110 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (110)
[ Date ] [ Rating ]
Ditto - Now a Party Hotel with bad service

Omni Charlotte Hotel

Save Review
3 of 5 stars
djc47   1 contribution
Charlotte, NC
Apr 23, 2009 | Trip type: Couples

Had a number of guests in town that were exicted to stay at the Omni. Most left upset or disappointed with their stay. Noise is a major issue that needs to be addressed, as well as the front desk staff. Omni is supposed to be a 4-star hotel - this one is more like a 2. Try the Hilton or Westin if you are expecting quality/quiet.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since April 23, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Lindy Andresen, Manager
(Management representative)
Apr 27, 2009
Thank you for taking the time to let us know about the noise you experienced during your stay. We are working with the Epicentre to reduce the volume and this past weekend, we made some great strides. Please know that you can ask for a quiet room during your stay and my staff is trained to assign you a room that has no noise issues. We are fortunate to have 374 to choose from, many of which are not effected by the booming nightlife in Charlotte NC! We do hope that you won't let this one experience prevent you from using or recommending us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d223201?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $204 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Party Central

Omni Charlotte Hotel

Save Review
3 of 5 stars
ginams00   10 contributions
New Jersey
Apr 21, 2009 | Trip type: Family

If you are going to this hotel for girls/guys night/weekend out, then this might be the hotel for you. Upscale, luxurious right smack in the middle of the action of downtown Charlotte. Although you dont get what you dont pay for, you should expect that at a facility like this one. My original plan was to go to spa weekend with my best friend but plans changed and I ended up going with my hubby and kids. Our room was right across from a club that was sort of outdoors. The music and noise was so bad for anyone going to bed before 2am who happened to be on that side of the hotel. I called once to complain about the 'noise' the first day in a room below and the hotel took care of it right away. But the noise from the club, i knew they could do nothing about it. Day two, I prepared a little for the noise and just made sure our day lasted longer. Noise was worse than ever that night and apparently the new hotel guests next door was having some sort of crazy party that lasted to the wee hours of Saturday and thru to Sunday early morning. I did complain about that noise Sunday am cause i was fed up. Although the hotel said it would send security to the room, the noise kept on for at least another hour. By that time we were on our way out of there. My reviews are usually more to the point and descriptive of the room, area, service, etc. But its hard for me to talk about that stuff much since the noise was a huge issue for me. However for the price of the room, which was really good for the value otherwise, if you are looking for a party and upscale and dont mind paying for the additives, this hotel is for you. If you are looking for peace and quite, you may want to go elsewhere.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35-49
  • Member since July 16, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Lindy Andresen, Manager
(Management representative)
Apr 29, 2009
We appreciate you taking the time to review our hotel. We regret that we were not able to provide you with the quiet weekend that you were anticipating. Although we are very fortunate to have a great downtown location in such close proximity to the new Epicentre we are just now realizing the effects that the outdoor entertainment areas are having on our guests. We are working closely with this facility to find a way to reduce the noise and are confident that we are nearing a solution. We hope that you have the opportunity to return and we would encourage you or any future guests that may have concerns with the noise to please let us know so that we can place you in a quiet area of the hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d223201?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $204 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pretty Good Stay...

Omni Charlotte Hotel

Save Review
4 of 5 stars
Shadez_B   18 contributions
near Charlotte, NC
Mar 30, 2009 | Trip type: Couples

After having a bit of trouble with the parking we got inside. The parking situation was a bit confusing. Valet parking was $18/ day there. If I was staying longer , maybe I would have had that to avoid self-parking. The spaces were also small.

Anyway, once inside we saw it was a really nice lobby and the front desk people were really friendly and had all the answers to out questions. There was a nice looking bar in the lobby also, they also had a Starbucks which wasn't open on the weekends I'm guessing. A minor negative.

We had a king room with a view of the surrounding buildings. The bathroom had the standard soap, conditioner, shower cap, etc. It wasn't huge, but not too small either. Water pressure in the shower kinda sucked though, but still it wasn't bad. The beds were really comfy, but they had a lot of covers on them, after getting under them it felt like 30 lbs of cover on top.

There was some kind of party going on in the meeting rooms, people milled about dressed up and later I heard the music from in there. Its kind of cool that they aren't all fussy about the noise. Usually in the nicer hotels such as this, they're kind of strict on noise.

After we got settled in, we decided to go have dinner and instead of getting back in the car and driving about, we walked downstairs and over to the EpiCentre. The Omni is really located in a great place. Its within walking distance to a lot of nightlife and restaurants. We ended up eating at the EpiCentre and going to one of the bars/clubs there. It was raining and we walked above the road on the skywalks to the EpiCentre and didn't really get wet. Its literally a 5 minute walk!

The walls seem a little thin, cause we could hear a few guys being rowdy after we got in, but it wasn't bothersome.

Check-out was a breeze. They have the express checkout but we dropped the keys off at the front desk since we had to pass it anyway.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 18-24
  • Member since July 15, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Lindy Andresen, Manager
(Management representative)
Mar 31, 2009
We appreciate your feedback from your recent stay at the Omni Charlotte Hotel. We are sorry that you experienced an issue with parking but are glad to hear that you enjoyed the remainder of your stay and the new Epicenter connected to our building. We hope that the next time you find yourself in Charlotte, you will once again choose the Omni Charlotte Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d223201?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $204 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Super Location

Omni Charlotte Hotel

Save Review
4 of 5 stars
Luvt00travel   11 contributions
VA
Mar 16, 2009 | Trip type: Couples

The location of this hotel was excellent, centrally located to everything. The rooms were very clean. The beds, however, were extremely uncomfortable. The matresses were really stiff and I didn't get much sleep at all. Bathrooms are also very tiny. And the gaps at the bottom of the doors, could pose a noise problem if you happen to have to stay on a busy floor. But the hotel, being an Omni, is very upscale and elegant, with beautiful decor.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35-49
  • Member since March 16, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Lindy Andresen, Manager
(Management representative)
Mar 18, 2009
Your positive feedback from your recent stay at the Omni Charlotte is appreciated. We are sorry to hear that our beds were not to your preference but on your next stay let us know if we can provide any additional pillows, blankets, or anything else that might assist you with a good night's sleep. We do hope to have you return and thank you again for your kind review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d223201?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $204 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Wonderfully Luxurious

Omni Charlotte Hotel

Save Review
5 of 5 stars
nhr1217   15 contributions
Columbia, South Carolina
Mar 9, 2009 | Trip type: Friends getaway

The Omni was an amazing hotel, every amenity you could think of is included. It's situated right in downtown Charlotte and everything is easily accessible by foot. The room was very spacious, comfortable and luxurious. The bed was the softest I think I've ever slept in! The only bad experience was that upon checking in, I had to present a credit card (not debit) and was 'temporarily' charged $300 for incidentals (I guess this is for the mini bottle of wine and M&Ms in the mini bar). Other than that, my experience was great!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since August 25, 2004
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Lindy Andresen, Manager
(Management representative)
Mar 10, 2009
Thank you for sharing your great experience at the Omni Charlotte on TripAdvisor. Like most hotels we do authorize the credit cards of our guests upon their arrival to cover the cost of their stay and potential incidentals but it is only an authorization and nothing is actually charged to your card unless a service is provided. Otherwise it sounds like you had a wonderful stay with us and we hope that you will be returning soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d223201?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $204 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Omni Charlotte Hotel? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Charlotte, NC
$244*
Check Rates ABS:HotelCheckRates-d258879?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$203*
Check Rates ABS:HotelCheckRates-d94171?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
$231*
Check Rates ABS:HotelCheckRates-d223195?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Omni Charlotte Hotel?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Omni Charlotte Hotel Also Known As

  • Omni Hotel Charlotte
  • Omni Charlotte
  • Charlotte Omni
Address: 132 East Trade Street, Charlotte, NC 28280