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“Great Location and also very nice hotel with friendly staff” 4 of 5 stars
Review of Omni Charlotte Hotel

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Omni Charlotte Hotel
4.0 of 5 Hotel   |   132 East Trade Street, Charlotte, NC 28280 (First Ward)   |  
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Ranked #42 of 170 Hotels in Charlotte
Streamwood, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great Location and also very nice hotel with friendly staff”
4 of 5 stars Reviewed October 21, 2013

This was in a great location Uptown CLT we were close to everything and made it so nice to walk to everything, the staff was so nice!! The room we had a corner room was so spacious and lots of windows the noise was a little loud with the doors slamming right next to ours, but that is nothing a hotel can control:)

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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950 reviews from our community

Traveler rating
    384
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    154
    74
    39
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Houston, United States
1 review
3 of 5 stars Reviewed October 21, 2013

The bed was hard as a rock and the desk chair seat was peeling off. Not what I expected from an Omni hotel. Food was good and the staff was helpful and very nice. The proximity to the convention center was excellent and I really liked that there was access to the downtown tunnels from the hotel. The walgreens was convenient and right at the bottom of the escalator.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 21, 2013

Every person that worked in this hotel that I interacted with went out of their way to be genuinely helpful. I felt it was beyond good customer service. The people took pride in their work and wanted you to know that they cared about you, the hotel, and their city.

Our room was comfortable. Good bed and pillows.I appreciated that the doors closed softly as so often at other hotels they slam shut.

The hotel is in a great location, plenty of places to walk to and easy access to the train.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
1 review
5 of 5 stars Reviewed October 20, 2013

Stayed at this hotel to go see Kenny Chesney concert in Charlotte and to celebrate my wife's 40th birthday. Great hotel and a great staff as always would highly recommend this out of all the hotels in Charlotte.

Stayed August 2013, traveled as a couple
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Hot Springs AR
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

We stayed for one night. Great room but this is nothing new at the Omni. We have stayed at five Omni Hotel sites and they are always great. The best part is that they give great service above and beyond other chains. This is why I remain a lotal member with only this chain of hotels.

Stayed October 2013
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Nashville, United States
1 review
5 of 5 stars Reviewed October 15, 2013

I hadn't stayed at this property in quite some time. When I was greeted at the front desk with my room keys ready for me, I was reminded just how nice this property is. All the staff I interacted with was extremely professional and friendly. This hotel is very conveniently located to shopping, dining and local businesses. I will definetly stay here again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC, United States
1 review
1 of 5 stars Reviewed October 15, 2013

The title says it all. The bed was as hard as a rock and sleeping on the floor was preferable. The AC blew cigarette smoke into my room all night long and the WiFi wasn't stable enough even to check email or connect to work VPN.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, October 17, 2013
Please accept our apologies that you didn't have a better experience while staying with us. As a 100% non-smoking hotel, there should not have been any smoking within the building. We do our best to enforce this policy and encourage our guests to let us know if they experience any issue including another guest smoking in the building so that we can immediately address the concern. We also regret to read that your bed was not to your liking and that you had issues with the wireless internet. All of your feedback is important to us and is reviewed by our management team so that we can make any necessary changes. Thank you for sharing and we truly hope for a future opportunity to regain your goodwill towards our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Charlotte Hotel

Address: 132 East Trade Street, Charlotte, NC 28280
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Charlotte
#20 Family Hotel in Charlotte
#26 Romantic Hotel in Charlotte
#30 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Charlotte Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
Located in the heart of Uptown Charlotte, this luxury hotel puts you just steps from the Queen City's most popular attractions. Offering an ideal location, superior service, and an inviting atmosphere, this hotel is the perfect destination for exploring Charlotte. ... more   less 
Reservation Options:
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Also Known As:
Omni Hotel Charlotte
Omni Charlotte
Charlotte Omni

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