I travel often to Charlotte on business as my employer is headquartered here. After hearing so many glowing comments by others who'd stayed here, I was very excited to book a room in this hotel. Well, that excitement wore off as soon as I entered the front lobby. When I checked in there was a problem with the reservation; my corporate card was not on file. Once that was straightened out, I was left to drag my luggage to the elevator and up to my room. No bellman in sight--the staff at the front desk was too busy checking in other guests.

When I entered the room, I noticed that it was freezing in there, so I turned up the heat. I then entered the bathroom--a dirty towel was on the floor. I called to complain and was told someone would be by to replace it. I waited an hour. Nobody came.

I decided to turn on the TV and settle onto the bed while waiting. Then I discovered the pillowcases and bedspread had holes in them and the spread was worn with fuzzies on it. Further, I discovered stains on the sheets. Again I called to complain. A snippy front desk representative told me they'd been informed of the problems in the room and someone would be by to change the linens and towels.

When someone finally arrived, it was a housekeeper who spoke no English, so she could not understand what I needed. She just went in and changed the entire bed and cleaned the entire bathroom. I really just needed the bed changed and fresh towels, but oh well.

On to the food...very expensive, even at corporate rates! Room service was extremely slow--over an hour's wait for just a salad and appetizer. Once it finally arrived, the waitperson went right into my room after I opened the door, and proceeded to set the tray down on the bed. I did not want this person in the room uninvited--I am very private that way--and further I didn't want to eat in the bed!

I set the tray outside the door after I finished. In the morning, I opened my door to receive my complimentary USA Today. It wasn't there--but my tray from the previous night still was.

This place brags about its reputation as a star quality hotel, but I have stayed in many hotels in Charlotte, and this one is just not up to par. I won't stay here again.

My husband and I enjoyed a weekend in Charlotte recently.
The Omni is a great location - the downtown area has a lot to see and do as far as restaurants and entertainment.
We had a lovely room on the 12th floor - I did not find the bathroom to be small as some have mentioned. The staff were very helpful from the front desk to the door men. We parked our car there and although the garage was a bit confusing - we figured it out. A must go to is the Irish Bar - RiRah's.

We did not eat any meals at the hotel - it was very smoky in the lobby. There was a Starbucks in the lower level of the hotel.

As we had a car we were able to travel to Concord to the Lowe's Motor Speedway. Even though I am not a Nascar fanatic, the tour was very interesting to see what is on the track and to take a ride on the track. We also went to the Childress Vineyards (located 1 hour 15 min. north of Charlotte) We enjoyed a nice Sunday brunch there along with a wine tasting.

All in all, I would stay at the Omni again in the future!

The Omni Charlotte Hotel is great location if you are staying uptown. It's wondeful for business. The beds are heavenly and valet parking is a plus. I would definitely recommend this to others that are staying in Charlotte.

I recently stayed at the Omni in Charlotte, NC while in town on business. Although it is not quite as nice as some other Omni's that I have stayed at, it is above average. I was able to get wireless internet, but unable to hold a Verizon cell signal in my room. (confirmed as well by co-workers) The hotel is walking distance to many pubs & restaurants downtown. I would recommend Ri-Ra's for Irish fare and many pints of Guinness. ($75 priceline)