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“Tops in Service, Just above average for everything else.” 3 of 5 stars
Review of Omni Charlotte Hotel

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Omni Charlotte Hotel
4.0 of 5 Hotel   |   132 East Trade Street, Charlotte, NC 28280 (Second Ward)   |  
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Ranked #43 of 170 Hotels in Charlotte
Asheville
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
10 helpful votes 10 helpful votes
“Tops in Service, Just above average for everything else.”
3 of 5 stars Reviewed November 15, 2011

I was booked into the Omni Charlotte for a corporate event for one night. Overall the hotel is nicely done but it is an older building and it shows. The furnishings and overall comfort is nice and not lacking, but not exceptional or outstanding compared to other nice hotels in Uptown. It's really the service that shines, and the hotel staff definitely go out of their way to make sure everything is taken care of from the check-in to the other services they provide. So the Omni wins in service, but doesn't stand out in most other aspects.

  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, November 28, 2011
We appreciate all of your remarks from your recent stay at The Omni Charlotte. It was a pleasure for us to read how accommodating our associates were during your stay and we hope to have the opportunity to welcome you back again soon.
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950 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
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English first
Jonesborough, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2011

The hotel is right in the middle of Uptown. The location is great, in walking distance of Time Warner Center and LOTS of great restrauants. I would suggest booking w/Priceline, etc...for a better price than listed on their site. Enjoyed my stay alot.

  • Stayed November 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, November 15, 2011
We are glad you enjoyed your stay and the great location of The Omni Charlotte. We hope to have you as our guest again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 5, 2011

This hotel is in the middle of everything downtown Charlotte has to offer. We had paid for a King Room and they had run out of King rooms and they put us in a corner room with 2 doubles. Even though the doubles were small the view from the corner room was fantastic and the room was large. Service is great throughout the hotel. Will definitely be back.

Room Tip: Ask for a corner room on a high floor. Also, sign up for Omni's preferred guest program (free) a...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, November 15, 2011
We are glad to hear that you plan to stay with us again at The Omni Charlotte Hotel. When you return we encourage you to sign up for our Select Guest program which will guarantee the availability of your preferred room type. We look forward to welcoming you back.
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Chapel Hill, North Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2011

This is a very well kept hotel in the middle of the best part of Charlotte. The rooms are well kept and clean and the staff is helpful. There is a small work out room that is sufficent if you only want to do cardio. If you are looking for a full work out, buy the pass that lets you go literally across the hall from the front desk to a full gym that is not part of the hotel. My wife and I enjoyed our stay here and would definately come back

Room Tip: If you are a AAA member, you can get a good discount if you upgrade your room
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, November 15, 2011
It was a pleasure for us to read that you and your wife enjoyed your time at The Omni Charlotte. We look forward to the opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina, USA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 3, 2011

I love uptown Charlotte and the Omni puts you right in the middle of everything. It's right next to the Epicenter with restaurants, bars, and a theater. I would suggest Vida (Epicenter) for a good Southwest/Mexican upscale dinner! Get the guacamole and a mojito, too!

We booked a room with a city view ($109/night) directly from the Omni website and got just that. King bed, big room, and a NY Times Sunday edition outside the door in the morning. No hassels with the front desk b/c our check in packet was waiting for us when we got there (on the wall organizer next to the front desk via the online early check-in option). I agree that the lobby/entrance area is great. I didn't go in the hotel bar, but there was always someone in there when I went by.

A few things: 1) The Starbuck's on the 1st floor isn't open on Sundays (gameday), but they have complimentary Starbuck's coffee in the lobby...or at least they did that day. I missed that, but ended up going across to Bruegger's Bagels in EpiCenter for bagels and coffee (just across the way using the pedestrian crosswalk above the street); 2) As you check into the hotel, if you're parking in the Omni garage, don't forget to bring your parking ticket with you. There are lots of signs that remind you of this, but I seemed to miss them all. You can put the cost of the ticket on your hotel room, as the hotel only charges $10 for the garage (24 hrs) - the garage will charge $20. 3) We were on floor #14 and had to insert the room card into the elevator slot whenever we wanted to go to our floor, which is hard to do when you're carrying 2 cups of coffee and a bag of bagels; not a big inconvenience - just letting you know not to put your card away or have it in your hand if you have to use it to get to your floor.

Speaking of parking, if you're there for a 1pm Panthers game, they'll let you park for the daily rate (ie, $10) until 5pm. So, that's plenty of time to do some light tailgating after the game and then walk back to the hotel.

Room Tip: City room with a view was worth the extra $10 or so.
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  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, November 15, 2011
We are fortunate to have a great location at The Omni Charlotte and we are thrilled that this helped you enjoy your time in the Queen City. It will be a pleasure for us to welcome you back the next time you are in Charlotte.
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Columbia, South Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 2, 2011

i booked a king room with city view. When we checked in, they gave all the king rooms away even though we already paid for the room in advance. we got stuck with two double beds and i literally almost fell out of it twice. the maid service came into our room 3 times even though i put the pricay door hanger thing on the door. the front desk also randomly called us twice in the morning and woke us up each time. its in a good location. no free shuttle service a bud light was $6. i did like how the room was spacious. i would check in before 5 if possible or the room you paid for most likely will be given to someone else. the manager tried to say the room type wasnt available and when i pulled up the hotel website on my laptop it said the king room and a suite were available and they said the website had an error. thats a pretty big error when other people could be booking those and arriving thinking they are getting a large suite and get stuck with a double bed. ill prob try the ritz next time instead.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, November 15, 2011
Please accept our apologies that we missed the opportunity to provide you with the room that you originally reserved. We do our best to ensure that our guests are placed in the appropriate room type but occasionally experience situations that prevent us from meeting a request. Your remarks regarding housekeeping entering your room will be shared with our Director of Housekeeping to remind our associates of the importance of respecting the signs. Thank you for all of your remarks and we hope you will reconsider staying with us in the future.
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Summerfield, NC
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 31, 2011

Booked the Omni this past Friday night through Priceline. Very nice property, upscale, lovely guest rooms with nice comfy bed and plenty of fluffy comforters and pillows. Excellent shower, convenient downtown location. Attached to the Epicenter where there is a CVS pharmacy, bowling alley, small movie theater, and several restaurants. Cost us $10 to park in the attached parking garage. Overall very satisfied!

Room Tip: Might want a higher floor, there is some street noise downtown (but nothing like NYC!)
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlotte Hotel, responded to this review, November 15, 2011
We are glad you were satisfied with your recent stay at The Omni Charlotte Hotel. Thank you for reviewing our property and we hope you will return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Charlotte Hotel

Address: 132 East Trade Street, Charlotte, NC 28280
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Charlotte
#20 Family Hotel in Charlotte
#26 Romantic Hotel in Charlotte
#30 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Charlotte Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
Located in the heart of Uptown Charlotte, this luxury hotel puts you just steps from the Queen City's most popular attractions. Offering an ideal location, superior service, and an inviting atmosphere, this hotel is the perfect destination for exploring Charlotte. ... more   less 
Reservation Options:
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Also Known As:
Omni Hotel Charlotte
Omni Charlotte
Charlotte Omni

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