I spent a week at Omni Charlotte for a conference I helped organize. Uptown Charlotte though somewhat small was impressive and modern offering a multitude of dining options within a few blocks and was safe. The elevated, covered walkways between buildings were great when too hot or during a thunderstorm.
All staff encountered from valet parking to registration to housekeeping were all helpful and friendly. Room was the typical, approximately 300 square foot space set up for a business traveler with desk, desk chair, laptop-sized safe, refrigerator, flat-panel TV, and easy chair in addition to the king bed. Bathroom was a bit on the small size (but typical for most downtown 4 star hotels) with upscale toiletries. Robe was provided in the closet. The only aspect that dated the room was the lack of electrical outlets at the desk which was supplemented with a six-outlet extender on a nearby wall receptacle. Bed was great resulting in a good night's sleep each morning. Wifi was fast enough which is good. Some hotels' wifi slow noticeably in the evening when many guests are too much for the available bandwidth.
The way to go with Omni is join their loyalty club for the freebies you get at the base level (bottled water, evening turndown, pressing, shoe shine). The insider tip is to correspond with the Omni Loyalty Ambassador after you reserve to be sure you are set up the way you want when you arrive. You can do this after you arrive, but I like to think ahead and avoid potential issues.
We had one problem when we arrived. The sink stopper would not stop. A phone call to the front desk resulted in a hotel engineer fixing it within 20 minutes. No other problems were encountered.
The conference support before and during the event was timely, friendly, and efficient. Adjustments always occur during a conference. The tech guys were great and there when we needed them, even with two other ongoing events at the hotel.
- Official Description (provided by the hotel):
- Located in the heart of Uptown Charlotte, this luxury hotel puts you just steps from the Queen City's most popular attractions. Offering an ideal location, superior service, and an inviting atmosphere, this hotel is the perfect destination for exploring Charlotte. ... more less
- Reservation Options:
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- Also Known As:
- Omni Hotel Charlotte
- Omni Charlotte
- Charlotte Omni