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“Excellent Service in a trying time” 4 of 5 stars
Review of Hampton Inn and Suites Charlotte - Arrowood Rd.

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Hampton Inn and Suites Charlotte - Arrowood Rd.
2.5 of 5 Hotel   |   9110 Southern Pine Blvd, Charlotte, NC 28273   |  
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Ranked #11 of 170 Hotels in Charlotte
Charlotte, NC, United States
1 review
“Excellent Service in a trying time”
4 of 5 stars Reviewed February 18, 2014

I was stranded in Charlotte for 2 days during a recent winter storm. The Hampton Inn, Arrowood was the closest hotel to the airport with any vacancies, as there were thousands of canceled flights. In addition to being stranded, I was dealing with a shoulder injury that made things even harder. The entire staff of the hotel was very friendly and accomodating. However, I will always remember how helpful and friendly Ra'shauna was. She went above and beyond what I expected and actually turned a really negative experience around for me. I wish the staff at the airport was as good!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith E, General Manager at Hampton Inn and Suites Charlotte - Arrowood Rd., responded to this review, March 26, 2014
Dear Valued Guest,

I want to thank you for your recent stay and for your wonderful feedback for our staff and hotel. I will forward your feedback to the team and personally congratulate them on maintaining the service excellence of Hampton inns. It’s our goal to provide excellent service and great accommodations and we are glad that you had a wonderful experience.

We look forward to seeing you again in the future and again, thank you for your wonderful input on your recent stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

216 reviews from our community

Traveler rating
    130
    49
    23
    11
    3
See reviews for
61
49
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68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Ashland, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 14, 2014

Easy commute to the Carolina-Medical Hospital which is approximately 6 miles away. Will stay at this Hampton Inn when in Charlotte on our next trip. The cleanliness as well as the sleep quality is what one should expect of a hotel when spending time away from home. Certainly good value and great location.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith E, General Manager at Hampton Inn and Suites Charlotte - Arrowood Rd., responded to this review, March 26, 2014
Dear Valued Guest,

I want to thank you for your recent stay and for your wonderful feedback for our staff and hotel. I will forward your feedback to the team and personally congratulate them on maintaining the service excellence of Hampton inns. It’s our goal to provide excellent service and great accommodations and we are glad that you had a wonderful experience.

We look forward to seeing you again in the future and again, thank you for your wonderful input on your recent stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, United States
1 review
4 of 5 stars Reviewed February 10, 2014

Professional, clean, quiet, good breakfast that allows me to work around my food allergies. Workout room leaves something to be desired for someone who is staying and working out four nights a week. Internet speed is adequate. As a business traveler I would prefer faster internet since I'm on my computer more than I watch TV.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith E, General Manager at Hampton Inn and Suites Charlotte - Arrowood Rd., responded to this review, March 26, 2014
Dear Valued Guest,

I want to thank you for your recent stay and for your wonderful feedback for our hotel. I will forward your feedback to the team and personally congratulate them on maintaining the service excellence of Hampton inns. It’s our goal to provide excellent service and great accommodations and we are glad that you had a wonderful experience.

We look forward to seeing you again in the future and again, thank you for your wonderful input on your recent stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed February 7, 2014

I travel for business on a regularly basis and customer service is very important to me. The staff at this hotel went far beyond the normal front desk staff. I was treated like family from the moment I walked in until I checked out. Nikkie, Ra'shauna and Tamika need to be commended for their professionalism, courtesy and overall World Class treatment of myself and other guess in this hotel. I am planning another trip to the Charlotte area soon and I will ONLY stay at this location. Thank you for making a week long business trip a very pleasant experience...

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith E, General Manager at Hampton Inn and Suites Charlotte - Arrowood Rd., responded to this review, March 26, 2014
Dear Valued Guest,

I want to thank you for your recent stay and for your wonderful feedback for our staff and hotel. I will forward your feedback to the team and personally congratulate them on maintaining the service excellence of Hampton inns. It’s our goal to provide excellent service and great accommodations and we are glad that you had a wonderful experience.

We look forward to seeing you again in the future and again, thank you for your wonderful input on your recent stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, United States
1 review
5 of 5 stars Reviewed February 3, 2014

I'd missed a flight connection at CLT and so logged in to find a local hotel. During the on-line registration I called for a shuttle van and it arrived minutes after I reached the van pick up area. Hotel staff was extremely friendly; arranged a taxi as I had to leave prior to the 7 am on-duty time of the van driver and even offered to have breakfast ready prior to the normal 6 am start time.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith E, General Manager at Hampton Inn and Suites Charlotte - Arrowood Rd., responded to this review, March 26, 2014
Dear Valued Guest,

I want to thank you for your recent stay and for your wonderful feedback for our staff and hotel. I will forward your feedback to the team and personally congratulate them on maintaining the service excellence of Hampton inns. It’s our goal to provide excellent service and great accommodations and we are glad that you had a wonderful experience.

We look forward to seeing you again in the future and again, thank you for your wonderful input on your recent stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, United States
2 reviews
4 of 5 stars Reviewed January 21, 2014

Rated this hotel second best in all categories only because I was at the Rocky Mount Hampton a week before and to me that one was a cut above, both in accommodations and breakfast. It did cost me about 30% more. As far as value this one is all it needs to be.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keith E, General Manager at Hampton Inn and Suites Charlotte - Arrowood Rd., responded to this review, March 26, 2014
Dear Valued Guest,

I want to thank you for your recent stay and for your wonderful feedback for our staff and hotel. I will forward your feedback to the team and personally congratulate them on maintaining the service excellence of Hampton inns. It’s our goal to provide excellent service and great accommodations and we are glad that you had a wonderful experience.

We look forward to seeing you again in the future and again, thank you for your wonderful input on your recent stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

King mini-suite was great value. Room and amenities were up to date, SUPER CLEAN and staff was top notch. Even the shuttle drivers were respectful and courteous. Very convenient pick up service from the airport and although I tipped the driver, no tip was expected.
Well done Hampton, glad to see you stepping up.

Room Tip: 7th floor was very quiet and well worth the price.
See more room tips
  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Charlotte - Arrowood Rd.

Address: 9110 Southern Pine Blvd, Charlotte, NC 28273
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Charlotte
#12 Business Hotel in Charlotte
#13 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn and Suites Charlotte - Arrowood Rd. 2.5*
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Also Known As:
Hampton Inn And Suites Charlotte - Arrowood Rd. Hotel Charlotte
Hampton Inn Hotel Charlotte
Hampton Inn Charlotte
Charlotte Hampton Inn

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