As a typical Hampton Inn customer, I made the reservation for this location due to a business trip. The $132.00 AARP rate seemed a bit expensive for the location. It is right off the interstate and was very convenient to my training location so I settled for it. Upon arrival the check-in clerk did not provide the typical explanation on the breakfast location and times, etc. Found this a bit odd. I did ask if they had any restaurant recommendations and they provided a one page, 2 sided list of restaurants grouped by distance away from the hotel and in the same directions. There were many to choose from and were very accurate. I did patronize one of them the first night.
Arriving in the room, it had a smell and after 15 minutes, I phoned the front desk and requested that I have another room. Smelled like they had some type of aerosol spray they must have used and it just did not agree with me. They indicated I could immediately come down and get the new key.
The second room was on the 6th floor and was quiet. Had no major problems with the room itself the first 2 days of my stay. More on that later. I did stop in the lobby to get a cup of coffee from their dispensers; and it was cold. Thought this was a bit unusual.
The first morning breakfast did not agree with me as there was no serving of hot foods. They had prepared sandwiches, etc. in a small refrig and you had to nuke it. No premade oatmeal, no eggs, etc. I experienced this in only 1 other Hampton Inn in Kentucky and that location indicated it was a local law that buffet style open food containers were not permitted. No signs of that in this location. They did have the typical cold things, cereals, make your own waffle, fruit, etc. I again tried the regular coffee in the breakfast area and again cold. What is up with this? Now I had a full cup of cold coffee and nowhere to dispose of it. The service kitchen area was closed, appeared no one was there. I had fruit and went on with my day.
The second breakfast I did make myself oatmeal by adding hot water to the mix from the package and then nuked it in the microwave. The coffee this day was hot; yea! Breakfast the 3rd day was skipped and just took the bag and go route instead. Coffee was only lukewarm this morning.
On Friday morning, I got up and headed to the bathroom to be surprised with about a dozen or so small little black bugs crawling around in the sink basin. I flushed them all down the drain and killed 2 others coming down the walls. This shocked me. I later talked to my wife and she said they had started the night before when she had gotten up to use the bathroom about 1:00 AM. She too said she had to flush them all down the drain.
When I checked out, I indicated they should enter a maintenance order to check for the bugs. They wrote it down but there was no apology for the mishap; no offer of their 100% satisfaction guarantee made. I did not want anything in return, nor expected it, but it just seemed that the desk clerks were not trained in the typical things expected and provided at virtually every other Hampton I stay at.
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- Also Known As:
- Hampton Inn And Suites Charlotte - Arrowood Rd. Hotel Charlotte
- Hampton Inn Hotel Charlotte
- Hampton Inn Charlotte
- Charlotte Hampton Inn