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Ballantyne Hotel and Lodge: Traveler Reviews


10000 Ballantyne Commons Parkway, Charlotte, NC 28277
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Reviews you can trust

82% Recommend
4.5 of 5 stars 91 reviews
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Pretend to care with disingenuous attentiveness

Ballantyne Hotel and Lodge

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2 of 5 stars
polaraubie   1 contribution
Juneau, Alaska
May 11, 2009 | Trip type: Business
0/1 found this review helpful

This hotel offers posh rooms and amenities, but lacks the staff to pull it off.
We arrived late (1:00am), our office had called to inform them our earlier flight had been cancelled, only to find they had given away our rooms (reservation made 3 mos prior) and they sent us in a car to a lesser property a bit away. We had to be back at the hotel early in the morning for our meeting - losing more sleep -commuting and checking in twice.
The restaurant appeared to have a great menu - but Lunch was soggy overcooked pasta and scallops so I went elsewhere for dinner - and one of my group sat at a table waiting for breakfast for twenty minutes w/o being offered even water or coffee before he gave up and left.
Every time I turned around staff was asking about how things were, but didn't seem to be prepared to respond
On the last day, I asked them to call me a taxi for the airport - since they charged more for their car - but they didn't call the taxi - and yet billed me the excessive amount for their car.
They don't really get it - though you could probably have a fine time in the plush environment if you have your own car and can get away for meals - and don't need anything from the staff

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with With Colleagues
  • Age group 50-64
  • Member since May 11, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
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Beautiful property great stay

Ballantyne Hotel and Lodge

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5 of 5 stars
Stevied888   518 contributions
Brandon, Florida
Apr 30, 2009 | Trip type: Couples

The rooms were beautiful and the service was excelelnt. The property was very well cared for and guest service waas clearlya priority. A very nice stay and would recommend the property to anyone for a special stay.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since December 29, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exceeded expectations

Ballantyne Hotel and Lodge

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5 of 5 stars
ClevelandMember   3 contributions
Cleveland, Ohio
Apr 20, 2009 | Trip type: Family

We had an exceptionally pleasant stay at the Ballantyne Resort. We and our teenage son had a suite (upgrade and special). Other family members had a deluxe golf course room which was adequate size, nicely furnished, expectionally clean, and with a gorgeous bathroom. Rain cancelled our golf plans but we still enjoyed the driving range. The pool was warm and so much fun. We ate breakfast , lunch and dinner at the resort's main restaurant and were impressed with the food and service. The staff couldn't have been more pleasant - front desk, restaurant, housekeeping, and proshop. We would definitely return to the Ballantyne and do not hesitate to recommend.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 50-64
  • Member since July 28, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect, 5-Star Service

Ballantyne Hotel and Lodge

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5 of 5 stars
B0nV0yage88   1 contribution
philadelphia, PA
Apr 13, 2009 | Trip type: Family

We visited the Ballantyne a few days ago in early April 09 and stayed for 4 nights. Our stay was made that much more relaxing with the the hotel's excellent service, friendly staff, amazing food at the Gallery Restaurant and well groomed golf course. The resort is still working on the opening of its new outdoor pool, but the amenities and guest room bathrooms mirror a Ritz Carlton. All in all, a 5-Star hotel that is underestimated and underrated.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 35-49
  • Member since April 13, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Exceeded my expectations!

Ballantyne Hotel and Lodge

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5 of 5 stars
ilovereb   34 contributions
Great Mills, Maryland
Feb 16, 2009 | Trip type: Couples

After reading some of the mixed reviews, I wasn't sure quite what to expect. But I must say, the Ballantyne was everything we were looking for. They have the little details down, such as warm towels when you check in, complimentary valet, jacuzzi tubs, classical music playing in the room upon arrival, and the staff was so attentive! I was really impressed, I would put it on par with a Ritz Carlton type place.

The only drawback was that when we arrived at 4 pm, our room was not ready and we had to wait until about 4:30... but they allowed us to check out a little late so it wasn't a big deal. The spa was very nice!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 31, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Ballantyne Hotel and Lodge Also Known As

  • Ballantyne Hotel Charlotte
  • Ballantine Resort Charlotte
  • Ballantyne Hotel
Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277