This hotel offers posh rooms and amenities, but lacks the staff to pull it off.
We arrived late (1:00am), our office had called to inform them our earlier flight had been cancelled, only to find they had given away our rooms (reservation made 3 mos prior) and they sent us in a car to a lesser property a bit away. We had to be back at the hotel early in the morning for our meeting - losing more sleep -commuting and checking in twice.
The restaurant appeared to have a great menu - but Lunch was soggy overcooked pasta and scallops so I went elsewhere for dinner - and one of my group sat at a table waiting for breakfast for twenty minutes w/o being offered even water or coffee before he gave up and left.
Every time I turned around staff was asking about how things were, but didn't seem to be prepared to respond
On the last day, I asked them to call me a taxi for the airport - since they charged more for their car - but they didn't call the taxi - and yet billed me the excessive amount for their car.
They don't really get it - though you could probably have a fine time in the plush environment if you have your own car and can get away for meals - and don't need anything from the staff
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