What a shame.....a beautiful building and great location for locals that would like the "resort retreat". True customer service is lacking. The management is far from professional and the staff look and act like junior college students. We went down to the main lounge to have an after dinner drink and some dessert....I do not have enough time to give you the full story, but when staff and management allow customers to walk from one end of the hotel to the other to get their own dessert to enjoy in the lounge, something is missing and it starts with upper management!! We stopped at two of restaurants in our venture asking about dessert and not one person offered to take care of us, they just kept sending us down the hallway until we reached a "pub" setting where they had only 3 mediocre selections. Very disappointing.