This hotel far exceed my expectations. The hotel is just beautiful and the staff is just outstanding. We were cared for and looked after by everyone we met...bellman, concierge, waiters, housekeepers, etc...
Just great service as one would expect, but not always gets, at a luxury hotel like this one. No request was left unattended and the attention to details was always there.
If you come, you have to go to the hotel's restaurant and order the squash soup...to die for...as are the steaks...and the pancakes we ordered for breakfast. For dinner, please ask for Amy...she is the best. Her service was just wonderful and it totally sealed the deal at our new year's eve dinner. Which by the way was a last minute request from our part and was handled graciously and perfectly.
I cannot recommend this hotel enough...my kids loved the indoor pool, in fact, we loved everything. It was the highlight of our stay in Charlotte. Bon voyage!

My Wife and I were very impressed with The Ballantyne. We felt like royalty. From the wet towels when we arrived, to the warm apple cider at check-in, to the Victorian style furniture throughout the hotel, to the overly friendly personnel, our weekend trip was over the top.
We only ate in the restaurant for breakfast, however, that was supurb as well. They had all kind of berries and fruits to choose. The jams/jellies were home made. We are looking forward to staying there again in my travels.

This place was amazing. The spa treatments and service of the staff was incredible. The room was gorgeous. Our entire stay was def. worth the price.

We stayed at the Ballantyne for one day, the Friday after Thanksgiving. I was impressed that we checked in around 10:30 in the morning and they put us right in a room, no hassles.

Check-in was pleasant. The staff were all friendly ( the valet, doorman, baggage handlers, front desk clerks).

We booked by going directly to their website and getting a holiday special of 189.00 per night. Their price on the Ballantyne site was cheaper than any of the prices we found on other sites.

Room: The room was beautiful. It's a nice touch that when you enter the room the stereo is on a classical music station.
The beds are very comfortable. I am 5'2"' and my husband is 6 foot. It was a bit difficult for me to climb into the bed because it was a bit high, but the comfort was worth it.

The room has a great cooling/heating system.
The bathroom is gorgeous and luxurious. ( Marble floors, garden tub, separate glass enclosed shower.
The robes are comfortable and nice. The towels could be a bit softer but they were the typical hotel fare.
Turn down service was a nice touch, they turn the music back on and leave dark chocolates on the bed.

We did not use the spa or restaurants so we can't comment on those. We do plan to return again. We used this one night stay as a meter to tell if we would like to return and we definitely will if we can get a similar price.