This hotel far exceed my expectations. The hotel is just beautiful and the staff is just outstanding. We were cared for and looked after by everyone we met...bellman, concierge, waiters, housekeepers, etc...
Just great service as one would expect, but not always gets, at a luxury hotel like this one. No request was left unattended and the attention to details was always there.
If you come, you have to go to the hotel's restaurant and order the squash soup...to die for...as are the steaks...and the pancakes we ordered for breakfast. For dinner, please ask for Amy...she is the best. Her service was just wonderful and it totally sealed the deal at our new year's eve dinner. Which by the way was a last minute request from our part and was handled graciously and perfectly.
I cannot recommend this hotel enough...my kids loved the indoor pool, in fact, we loved everything. It was the highlight of our stay in Charlotte. Bon voyage!
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