We stayed at the Ballantyne for one day, the Friday after Thanksgiving. I was impressed that we checked in around 10:30 in the morning and they put us right in a room, no hassles.
Check-in was pleasant. The staff were all friendly ( the valet, doorman, baggage handlers, front desk clerks).
We booked by going directly to their website and getting a holiday special of 189.00 per night. Their price on the Ballantyne site was cheaper than any of the prices we found on other sites.
Room: The room was beautiful. It's a nice touch that when you enter the room the stereo is on a classical music station.
The beds are very comfortable. I am 5'2"' and my husband is 6 foot. It was a bit difficult for me to climb into the bed because it was a bit high, but the comfort was worth it.
The room has a great cooling/heating system.
The bathroom is gorgeous and luxurious. ( Marble floors, garden tub, separate glass enclosed shower.
The robes are comfortable and nice. The towels could be a bit softer but they were the typical hotel fare.
Turn down service was a nice touch, they turn the music back on and leave dark chocolates on the bed.
We did not use the spa or restaurants so we can't comment on those. We do plan to return again. We used this one night stay as a meter to tell if we would like to return and we definitely will if we can get a similar price.