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“So much care given to guests, special stay!!” 5 of 5 stars
Review of The Ballantyne Hotel and Lodge

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The Ballantyne Hotel and Lodge
4.0 of 5 Hotel   |   10000 Ballantyne Commons Parkway, Charlotte, NC 28277 (Ballantyne East)   |  
Hotel website
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Hotel amenities
Special Offer
4th Night Free/Breakfast
Ranked #9 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“So much care given to guests, special stay!!”
5 of 5 stars Reviewed January 21, 2014

We stayed at the resort to celebrate my daughter's belated birthday. My mother came from GA and requested something special be done for my 10 year old daughter's celebration when she spoke with Fabien at the time of reservation. None of us were prepared for all the care that had gone into our arrival! Upon arriving to our room we were met with a "Princess Happy Birthday Banner" and we were so impressed and the b-day girl was too excited. This was just the beginning to the very special surprises that Sandra w/ IRD had setup for Katie! Sandra had battery powered candle lights twinkling throughout the room, princess items adorned the foyer, a tiara, presents and candies covered the bed and furniture. A fancy beaded and feathered heart pen and a makeup bag were also left for our special girl. The bathroom was also done up for a princess: bath sponge, bubble bath and "candles" were right there and all ready for a
Royal bath! The attention to every detail made our stay a true celebration. Everyone we encountered on the Ballantyne staff was so helpful and kind. They made us feel very special. Ryan helped us at every turn and was so polite. He went out of his way to see that we had what we needed. And Sandra helped us before, during and after our stay~ we left something behind and she tracked it down. Thank you all for being so wonderful. Luxury resort with the finest staff!

Room Tip: Stayed many times and never had a bad room!
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  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, January 27, 2014
Dear Paige C,

Thank you for celebrating your daughter’s 10th birthday at The Ballantyne and for sharing your positive feedback. We are thrilled we could make Katie’s birthday special and appreciate your kind words regarding Sandra and Ryan as well as the overall experience. Our staff is dedicated to creating truly unforgettable experiences for our guests. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

Traveler rating
    394
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Waxhaw, North Carolina
1 review
5 of 5 stars Reviewed January 21, 2014

We stayed at the hotel shortly before Christmas and were treated to a fantastic experience from the second we stepped on property. The concierge Alan was engaging and made sure to deliver again and again. From explaining all of the various services to setting us up with more than one of them, he truly delivered the top-notch service the hotel is known for.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, General Manager at The Ballantyne Hotel and Lodge, responded to this review, January 22, 2014
Dear Jeff L,
Thank you for staying at The Ballantyne and for sharing your feedback. We are pleased you had an enjoyable visit and appreciate your positive comments regarding our helpful concierge, Alan. Our entire team is dedicated to providing our guests with wonderful stay experiences. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Peter Grills
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Brookville, NY
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 stars Reviewed January 4, 2014

Stuck in Charlotte for the snowstorm and there was never a doubt where I would go to...have stayed here before for professional golf tournaments and it never fails to impress me. This is not merely a hotel but an event! It is all good....no, it is all fantastic! Even when there is no golf and no outdoor patios! This hotel needs no help from me but I am writing this now because we were stuck...really stuck...and they let us stay late without penalty as they knew of our predicament due to the snow storm...unheard of and completely unexpected. Beautifully appointed rooms and restaurants and common areas as well as the gym, spa, indoor pool etc...nothing around there comes close....do treat yourself! Bravo

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, January 7, 2014
Dear amc10,
Thank you for staying with us at The Ballantyne and for sharing your feedback. We really appreciate your kind words regarding our guest rooms, common areas, restaurant and spa facilities and are happy that we were able to accommodate you during inclement weather challenges. At The Ballantyne, we are committed to providing our guests with exceptional stay experiences. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Hotel Management
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Pittsboro, North Carolina
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 14, 2013

I stayed here for a seminar that I was attending. Sad to say that I only had 2 days there. I would have loved to have stayed for at least a week. We felt very pampered. The hotel felt like a castle. My mother and I had the entire pool/hot tub area to ourselves one evening and it was awesome! The meal that had at their restaurant was melt in your mouth delightful. The wait staff were pleasant and attentive. I really have nothing bad to say about The Battanytne.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, at The Ballantyne Hotel and Lodge, responded to this review, December 17, 2013
Dear gypsytrvlr99,
Thank you for staying with us at The Ballantyne and for sharing your experience. We were pleased to read that you felt pampered and that you and your mother were able to enjoy some of our amenities. Thank you for your compliments regarding your dining experience at Gallery Restaurant. Our entire staff is dedicated to providing our guests with memorable stay experiences. We hope to have the opportunity to welcome you back (hopefully for a week next time!).

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed December 12, 2013

Working to put a business meeting together, I had a great experience with Ballantyne's Meeting & Events manager, Alli. I had never been to the hotel but heard great things from others so I relied on Alli to make decisions on the room and with food choices, etc. She was informative and helpful in making decisions... Overall, our meeting was in a beautiful setting (the hotel and meeting rooms are lovely) and the food and service superb!

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, December 17, 2013
Dear Lorrie R,
Thank you for choosing to partner with The Ballantyne on your business meeting and for taking the time to share your positive comments. We are delighted that you had a great experience working with Alli and appreciate your kind feedback regarding our facilities, food and service. At The Ballantyne, we are committed to providing our meeting guests with comfortable accommodations, a productive and pleasant meeting setting and exceptional service. We hope to have the opportunity to welcome you back in the future.

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany Beach, DE
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed December 8, 2013

My husband & I had not been to Charlotte before, but decided to make it our second of three stops during a two-week getaway. I chose the Ballantyne because my husband is a golfer, and even tho he didn't golf this trip, I knew he'd return if he liked what he saw. Wow! I was right! This is a fabulous hotel -- not just the golf course, which is beautiful in and of itself -- but from the moment you walk thru the grand doors, you'll fall in love! I loved the instant warmth of the Christmas decor & soft music playing -- a talented gentleman was playing a harp nearby which just added to the Christmas Spirit! Our room was fabulous -- this Sheraton does it up right! The towels weren't those "cheap hotel towels" you usually get at hotels, but thick & fluffy and plentiful. Our room was spotless -- the staff was wonderful. We had a "hot water issue" when we arrived and as soon as we reported it, we had Mr. Fix-It at our door! My husband definitely will be planning a golf getaway when the weather warms up & I'll be tagging along for sure! Oh, and I forgot to mention that this Sheraton gave a "Triple A Hot Deal Holiday" so that was just the icing on the cake (only $165.00 a night....can't beat it for this fabulous hotel!)

Room Tip: Get a balcony to enjoy fabulous views!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, December 10, 2013
Dear Linnie D,

Thank you for choosing to visit Charlotte and stay with us at The Ballantyne. We appreciate your compliments regarding our hotel, including the golf course, accommodations and overall ambience. Our hotel is part of Starwood; however, we are a member of The Luxury Collection, another brand within the company. At The Ballantyne, our staff words diligently to provide our guests with warm hospitality. We hope to have the opportunity to welcome you back in the future.

Sincerely,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 5, 2013

We wanted a short getaway for a long weekend and The Ballantyne was the perfect location! From walking in the doors, we knew we chosen the perfect spot. Everyone was friendly and accommodating to our needs and questions. The indoor pool was a great plus for the winter months and the in room dining was great! The food was excellent and the service was impeccable. We decided to leave a day early, and the only hiccup we had was we were still charged for the last night even though we left a day earlier. I kept putting it off to contract the hotel, but when I finally did weeks later it took less than 24 hours to alleviate this problem. Richard in the accounting department was quick to respond to my inquiry and did a great job at following up in a timely matter. The staff is amazing and I highly recommend enjoying a stay at The Ballantyne.

Room Tip: A view of the golf course is a plus!
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBallantyne, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, December 7, 2013
Dear Rachel K,
Thank you for choosing The Ballantyne to stay for your getaway and for sharing your wonderful feedback. We are delighted you had an enjoyable visit. Thank you for your compliments regarding our staff, indoor pool and in-room dining experience. We are glad we were able to resolve your billing issue in a timely manner. Our team is committed to providing our guests with the best experience possible. Thank you for recommending our hotel, and we hope to have the opportunity to welcome you back in the future.

Best regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte > Ballantyne East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#2 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#6 Business Hotel in Charlotte
#13 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 251
Official Description (provided by the hotel):
The Ballantyne, a member of Starwood Hotels & Resorts' The Luxury Collection, welcomes guests with exceptional service, complemented by a timeless elegance. Enjoy resort-style amenities including spa, golf, exquisite dining and leisure offerings. The Ballantyne features a beautiful hotel, cottage and lodge with sophisticated event venues in a vibrant setting. ... more   less 
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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