We stayed at the resort to celebrate my daughter's belated birthday. My mother came from GA and requested something special be done for my 10 year old daughter's celebration when she spoke with Fabien at the time of reservation. None of us were prepared for all the care that had gone into our arrival! Upon arriving to our room we were met with a "Princess Happy Birthday Banner" and we were so impressed and the b-day girl was too excited. This was just the beginning to the very special surprises that Sandra w/ IRD had setup for Katie! Sandra had battery powered candle lights twinkling throughout the room, princess items adorned the foyer, a tiara, presents and candies covered the bed and furniture. A fancy beaded and feathered heart pen and a makeup bag were also left for our special girl. The bathroom was also done up for a princess: bath sponge, bubble bath and "candles" were right there and all ready for a
Royal bath! The attention to every detail made our stay a true celebration. Everyone we encountered on the Ballantyne staff was so helpful and kind. They made us feel very special. Ryan helped us at every turn and was so polite. He went out of his way to see that we had what we needed. And Sandra helped us before, during and after our stay~ we left something behind and she tracked it down. Thank you all for being so wonderful. Luxury resort with the finest staff!