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“Excellent weekend getaway.” 5 of 5 stars
Review of The Ballantyne Hotel and Lodge

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The Ballantyne Hotel and Lodge
4.0 of 5 Hotel   |   10000 Ballantyne Commons Parkway, Charlotte, NC 28277 (Ballantyne East)   |  
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Ranked #8 of 170 Hotels in Charlotte
GreenLeadersSilver level
Mount Pleasant, South Carolina
Top Contributor
115 reviews 115 reviews
18 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
“Excellent weekend getaway.”
5 of 5 stars Reviewed December 15, 2011

Stayed 3 wonderful nights at this luxury hotel. First class restaurant, rooms are top notch. Excellent service. Awesome gym, pool, and golf course.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, December 19, 2011
Dear rdklomp,

Thanks so much for staying at The Ballantyne Hotel & Lodge and for sharing your positive feedback. We are appreciative of your compliments regarding our accommodations, dining at Gallery Restaurant, service and additional amenities. We strive to provide a truly exceptional stay experience for all of our guests. We hope to welcome you back soon!

Sincerely,
Hotel Management
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460 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
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English first
Potomac Falls, VA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2011

I didn't stay at the hotel, but I did experience great customer service. I'm a meeting planner and had an event there where the hotel hosted a lunch for other meeting planners. While you can expect a hotel to showcase itself to an audience like this, you don't always know about the customer service that goes on behind the scenes.

From planning, to execution to follow-up the hotel staff was top notch (5 star)! I would recommend that others book their events at this property if they are looking to impress their audience. The food was stellar too.

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, December 13, 2011
Dear amtalbot,

Thank you for hosting your event at The Ballantyne Hotel & Lodge and for taking the time to share your recent positive experience. We’re delighted that you were pleased with the entire event process, and we really appreciate your comments regarding our great customer service and cuisine. Our team works diligently to provide an effortless event planning experience, and we hope that we have another opportunity to work with you. Thanks again for sharing your feedback!

Sincerely,
Hotel Management
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Kingston, Ontario
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed December 9, 2011

We wewe going to start and end our trip to North & South Carolina by flying into & out of Raleigh/Durham. I arranged to fly home from Charlotte so that we could stay at "The Ballantyne" and my wife & I were not disappointed. Valet parking is included in your hotel stay and was very quick when we needed our vehicle. Every staff we had contact with was very friendly and accommodating and went out of their way to make your stay a great one. Do yourself a favour and plan to have at least one dinner in the hotel dining room. It was one of the best dining experiences we have ever enjoyed. We made reservations ahead of time and it made our interaction with our waiter even better because he addressed us by name and took the time to talk to us about the hotel and what was available to us during our stay. There is an 18 hole golf course right on the property and although it looked great from our room, it was raining a bit and we didn't get to play a round. Make no mistake, there will be a next time for us because we will be returning to The Ballyntyne. Simply stated, one of the finest hotels that I've ever stayed in. I would actually rate this hotel as 6 Stars if I could.Well done Ballyntyne.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, December 13, 2011
Dear mcfaddenman,

Thanks so much for including us in your visit to the Carolinas and for taking the time to share your experience. We really appreciate your kind words regarding our valet service, Gallery Restaurant and overall customer service. At The Ballantyne Hotel & Lodge, we are dedicated to providing the best stay experience, and we are so happy you enjoyed your stay. Thank you for your wonderful review, and we look forward to welcoming you back soon. We’re hopeful that the weather will cooperate so you can play our course next time!

Sincerely,
Hotel Management
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Concord, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2011

We recently (Nov.2011) celebrated our daughters wedding at the Lodge. It was a great day of celebrating and the Lodge did a great job of being on top of everything. Everything was setup and served right on time. The food was great, the cake was beautiful and delicious (I want more cake!). Our coordinator, Alli Hall, was on top of everything and even helped out with all our personal touches we wanted. I would highly recommend both the Lodge and Alli!

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, November 30, 2011
Dear Ginger N,

Thank you for choosing The Lodge at Ballantyne to host your daughter’s special day and for sharing your positive feedback. We are delighted that you had a great experience and appreciate your complimentary comments regarding our cuisine, cake and service. We are fortunate that Alli is a part of our catering team, and we all work together to provide an effortless planning experience and create a memorable and enjoyable wedding reception. Incorporating those personal touches is essential to making that happen. Thank you for your recommendation, and we hope to welcome you back soon!

Sincerely,

Hotel Management
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Wake Forest
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed November 26, 2011

This hotel and spa was a great way to escape and relax. It has a full spa and golf course. The spa was fabulous and had a wonderful relaxing atmosphere. The staff was very helpful and accomodating. We loved this place and will go back again next year for our girls weekend.

  • Stayed April 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, November 28, 2011
Dear CaroleCC,

Thank you for visiting The Ballantyne Hotel & Lodge for your girls’ weekend and for taking the time to share your experience. We really appreciate your glowing comments regarding our spa and staff. The Spa at Ballantyne strives to provide excellent service in a comfortably serene setting, and we’re delighted that you and your friends had an enjoyable experience. We look forward to welcoming you back next year!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Lansing, MI
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 21, 2011

We stayed at the Ballantyne Resort for two nights recently and we had a great time. From the moment we pulled up everything was great. The valet was awesome. Check-in was a breeze. I assume since I am a Starwood preferred member we were upgraded to a room with a balcony that was very nice. The room was spacious and perfectly appointed. The bed was so comfortable I literally slept for 9 hours (which is unheard of for me). We ordered room service several times and every time it was prepared perfectly. We also used the indoor pool and hot tub and found them both to be well maintained.

A couple of minor complaints: This is an expensive resort, I felt a little "nickel and dimed" by being charged for internet. However, I have this complaint often...why is internet at the Four Points Sheraton or Hampton Inn complimentary but at a Sheraton or Hilton it is not...annoying!

The balcony could have been a little cleaner of dead bugs. I understand that this is the south but a few too many dead bugs for my liking.

At night for turn-down service they swapped our robes out and my friend left her cell phone in the pocket of the robe. It took a couple calls to the front desk that night when we noticed and also in the morning, but we were pleasantly surprised when we heard a knock at the door at 9 am to deliver the cell phone...very happy!

Overall, a beautiful and relaxing stay. Not close to downtown Charlotte, there was plenty of shopping and restaurants in the area. I would recommend people to stay here.

Room Tip: Only a few rooms per floor have a balcony, I would get a balcony room facing the golf course.
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, November 23, 2011
Dear Shaski,

Thank you for staying with us and taking the time to share your experience. We are so happy you had an enjoyable visit, and we appreciate your positive feedback regarding our valet and front desk service, accommodations, room service and pool area. Thank you for your comments regarding our internet charges, and we apologize that the balcony was not cleaned to the high standards that we strive to maintain. Our team takes all feedback very seriously, and your comments will help us continue to improve our service. We apologize for the delay in communication regarding your friend’s cell phone, but we’re so glad we were able to retrieve it. Thanks for recommending our hotel, and we hope to welcome you back soon!

Sincerely,
Hotel Management
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Montreal, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 20, 2011

Have stayed here on an extended stay in October. Can't say enough good things about this resort. Hotel grounds in mint condition - including gym and tennis courts, rooms are spacious and well maintained and air is fresh - never walked into a room that smelled dingy and it does get humid in the Carolinas...In Charlotte - wouldn't stay anywhere else. This hotel made me switch from hyatt.

Room Tip: they have an great tennis pro his name is Peter Marmoreanu - he is an ex pro and has coached many no...
See more room tips
  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlotteTravel, Director of eCommerce at The Ballantyne Hotel and Lodge, responded to this review, November 21, 2011
Dear galatas0410,

Thank you for staying at The Ballantyne Hotel & Lodge and for taking the time to share your complimentary feedback. We’re delighted that you found the hotel to be in great condition. Our team works hard to maintain the highest quality levels throughout our hotel. We’re glad you had the chance to hit with Peter; he has a lot of wonderful experience, and we’re lucky to have him on our team. We hope you will come back and visit us soon!

Sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ballantyne Hotel and Lodge

Address: 10000 Ballantyne Commons Parkway, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte > Ballantyne East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Charlotte
#3 Romantic Hotel in Charlotte
#3 Green Hotel in Charlotte
#7 Business Hotel in Charlotte
#13 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Ballantyne Hotel and Lodge 4*
Number of rooms: 251
Official Description (provided by the hotel):
Experience hospitality at the Mobil Four Star and AAA Four Diamond Ballantyne Resort, in the heart of Charlotte, North Carolina. The Golf Course at Ballantyne offers 18-holes of Championship golf. ... more   less 
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Also Known As:
The Ballantyne Hotel Charlotte
Ballantyne Hotel Charlotte
Ballantine Resort Charlotte

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