The staff at the Doubletree/Southpark are wonderful! The staff concentrates on meeting your wishes. We have had over 20 family reunions at this facility and they get better with each passing year. The rooms are spacious and comfortable. They have been updated with flat screen TV's. We have used the banquet rooms for wedding celebrations, 75th birthdays, and 50th anniversaries. The food and service for those events was delicious. The location adjacent to Southpark Mall is ideal. There is much to do in Charlotte and this location is perfect. This is a great location for anyone visiting the Charlotte area.

I stayed here for a mix of business and pleasure. We had a great time, and its entirely because of the perfection of service offered by the staff at the Doubletree! Anything we asked for, they made it happen. Its centrally located, and right beside many places to eat, as well as shop. They have every aspect I was looking for in a hotel, including a business center, meeting rooms, an awesome pool, and a heck of a bar!!

I will always stay here and would recommend this hotel to everyone going to Charlotte!

We just returned from Charlotte. We were there to see my daughter graduate from college. This was a terrible place to stay. The parking places MIGHT fit a Mini Cooper. When we parked a Honda CRV, we literally had to crawl out of the back hatch to get out. Motorcycles just fit in the spaces.At the front desk I asked if the Time Warner Arena was the same as Bobcats Arena (there are signs all over Charlotte for Bobcat Arena that is where the college had told us to go) the clerk said Bobcat Arena did not exist and she wasn't sure where we should go. Turns out Bobcat Arena and Time Warner are the same place. There were 6 of us and we were given 3 towels. During our three night stay, we had to ask 3-4 times a day for more towels. One TV didn't have a remote and we soon discovered that was because it didn't work at all. The last evening they came to fix it. (after repeated calls). There was nothing in the kitchen except fruit flies. No dishes, cups, cooking utensils.... We asked repeatedly for cream for the coffee and NEVER get any. Our room was 78 degrees the second night and 85 the last night. When we called down, we were asked if we turned on the air conditioner. The next morning we found out most of the guests were complaining about the heat. I overheard a repairman tell the manager there was no freon on the entire hotel. Great time to think about maintenance, Memorial Day weekend while there was a huge graduation and a NASCAR race. The food was horrible. I paid a $45 restaurant bill with a $100 bill and got $11 in change. The server could not ever understand why I was unhappy with this. The manager of the restaurant came and said, "You are good to go." I refused to leave until they got a calculator and saw I was shorted. When I spoke to the hotel manager, his response was "Okay. What do you think the problem is?" We were told we couldn't have more towels because they were full and didn't have any more. The three nights cost more than my house payment for a month and I felt like I had stayed at the Motel 6. It was old, poorly maintained, and the service was horrible.

No luggage trolley to be found on the premises, we drug our luggage and bags down the endless halls to our two bedroom kitchen/den "suite." I use the term loosely. The kitchen had not one utensil, glass or plate, nothing. A sign in the kitchen directed us to call housekeeping for these items should we need them--hmmm? Of course we needed them--that's why we booked a suite w/a kitchen! Ordered them, never received them till next day. Bring your own cup for the bathroom. They claim the health dept. doesn't allow them to put glasses in the bathrooms or kitchen, and the Hilton Co. won't let them use plastic cups. Not because of environmental concerns, but because it reeks of low-rent hotels.