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“Very nice stay over New Years!” 4 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
3.5 of 5 Hotel   |   6300 Morrison Blvd., Charlotte, NC 28211 (Barclay Downs)   |  
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Ranked #36 of 170 Hotels in Charlotte
Top Contributor
131 reviews 131 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
32 helpful votes 32 helpful votes
“Very nice stay over New Years!”
4 of 5 stars Reviewed January 3, 2014 via mobile

This is a very nice, all suite hotel. Rooms are large, amenities are up-to-date. Staff is very friendly. Housekeeping was good, but was inconsistent in resupplying the in room coffee supply/cups. Great location, especially with short walk across the parking lot to Southpark Mall.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
    250
    177
    74
    40
    31
See reviews for
191
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Portland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

Our suite with a king bed on one side and two queens on the other was perfect for our family of 4. The rooms and living room were very spacious and well appointed. We did not have our family dog along, but many other guests that we met did and seemed to be enjoying the experience. Hotel staff were very helpful and friendly and the warm cookies at check-in were a big hit. My only wish was for wi-fi to be offered for free, but isn't at many hotels. The value was really excellent, especially for this type of family suite which was less expensive than many basic hotel rooms at other hotels. Very highly recommended.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurinburg, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 2, 2014

Upon arrival, room had 2 of 4 bathroom lights burned out and bad leak from sink that left floor in front of toilet wet. This room should not have been rented in this condition. When problems were pointed out to front desk, initial response was to make us move to another room, which we did not want to do, because we had a bunch of luggage and holiday gifts. Problems were eventually fixed, but initial condition of room was inexcusable.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, January 6, 2014
Thank you for your candid feedback about your recent stay at our hotel.

We’re sorry we didn't provide the quality of service you deserved. We apologize for the issues in your room. We are working with our maintenance and front desk teams, to ensure the situation doesn't happen again and to fine-tune our communication process as well.

If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.

Sincerely,

Joanie Kastl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Little Rock, Arkansas
Top Contributor
83 reviews 83 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 1, 2014 via mobile

Stayed here over Christmas while visiting family. Used some points and got a good deal. Parking is inconvenient. Lots of walking to get to room. Suite was nice size and appeared fresh & modern. That was on the surface. Faucets leaked, electrical outlets didn't work, toilet was unsteady. We were only in the room briefly each day so it wasn't worth moving or complaining about. Will probably look for different South Park area hotel next time.

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, January 6, 2014
We’re sorry we didn’t provide the high quality of service you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with our teams to ensure the problems have been corrected.

We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Sincerely,

Joanie Kastl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2014

Have stayed here one time before maybe 10 years ago. Not much had changed, staff was courteous and this suburban facility was just as grand in a simple kind of way as before. Would also recommend for traveling with pets; easy access to several walking areas. Shopping and entertainment within walking distance. Would stay again

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 1, 2014

No one ever came in the rm. to empty waste baskets and give us new towels. The staff was friendly. the decor was a bit dated. The value for what we got was good. The access to good shopping and restaurants was great. The rooms were not very sound proof....when anyone walked upstairs we could hear them load and clear.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, January 6, 2014
Thank you for your candid feedback regarding your recent stay at our hotel. We are very happy to hear you enjoyed our hotel's location and the access to shopping and restaurants!

We are sorry to hear about the inconvenience you incurred with service to your guest suite. This has been addressed with our Housekeeping team members to correct.

We hope you will stay with us again when your plans bring you back to Charlotte.

Sincerely,

Joanie Kastl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

My wife and I stayed in Suite 222 at the Doubletree Inn in Charlotte, NC. We have stayed there several times in the past; the customer service was up to the Doubletree's usual high standard. Plus, the suite was ENORMOUS! Avg cleanliness only because dishwasher was full of dirty dishes.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Address: 6300 Morrison Blvd., Charlotte, NC 28211
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Charlotte
#21 Family Hotel in Charlotte
#35 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Charlotte - SouthPark 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more   less 
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Also Known As:
Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
Doubletree Hotel Charlotte Southpark

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