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“Come on, get free wi-fi like everyone else.” 4 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
3.5 of 5 Hotel   |   6300 Morrison Blvd., Charlotte, NC 28211 (Barclay Downs)   |  
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Ranked #37 of 170 Hotels in Charlotte
Las Vegas, Nevada
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
“Come on, get free wi-fi like everyone else.”
4 of 5 stars Reviewed June 28, 2013

Although the hotel was wonderful and the service impeccable, it is costly (food and beverage) compared to others we looked at. The location at South Park is the reason we stayed there.
It was the internet charges ($9.95) for 24 hours that bothered us. Just about all fast food restaurants, coffee house and hotels give their customers free access in the room instead of nickel and diming them. It diminished our opinion of this hotel's management that tried to squeeze every last penny from their customers, especially when we stayed at numerous Double Tree Hotels that didn't charge anything for internet access.

Room Tip: Eat at the many local restaurants in the area. Food and drinks at the hotel are expensive.
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, July 1, 2013
Thank you for sharing your thoughts with us. Your feedback is most important and is used as we continue to hone our process and fine-tune our practices.

We appreciate your kind comments regarding our recently renovated hotel and the service you received. Our entire team is focused to ensure that every guest has a great hotel experience while staying at the DoubleTree Suites by Hilton Charlotte-SouthPark.

Thank you for giving us the opportunity to be of service to you.

Sincerely,

Joanie Kastl
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
    250
    177
    74
    40
    31
See reviews for
191
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165
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Prosperity, United States
1 review
3 of 5 stars Reviewed June 27, 2013

We have stayed the Doubletree Southpark numerous times and look forward to the area. In the past we have stayed exculsivly at this hotel, however, after the poor service and accomodations during our stay last weekend, we will try other hotels in the area next time. The service was not what it used to be!!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review, July 1, 2013
Thank you for your sharing your experience with us during your recent stay.

On behalf of our team, we are truly sorry to hear you did not enjoy your accommodations or service at our hotel. Our goal is for every guest to have an outstanding experience when staying with us. We are always working with our teams and fine-tuning our practices to ensure that we are providing the best service possible.

I hope you will give our hotel another chance when your plans bring you back to SouthPark.

Sincerely,

Joanie Kastl
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
5 of 5 stars Reviewed June 26, 2013

This is an Excellent hotel. Highly recommended!! Staff was great, rooms were clean, location is walking distance from the mall. The cookie when you checked in was awesome. You get your monies worth for the room.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
1 review
3 of 5 stars Reviewed June 25, 2013

This hotel is just average. There is no complimentary Wi-Fi and there was a loud buzzing noise in my room that did not stop the entire time I was there. The staff was pleasant, but the noise and Wi-Fi are deal breakers for me.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2013

My colleagues and I have stayed here several times when in Charlotte on business. The double room suites are large, comfortable and clean. it's right next to South Park mall which is handy if you need some Retail therapy after a days work, or have a family member with you. There's also some restaurants just a short walk away in this very save area. The staff are very friendly

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, United States
1 review
5 of 5 stars Reviewed June 21, 2013

Had one of the best experiences at this hotel. I arrived in Charlotte super early and the day and the staff let me check in the room at 9:30 am. The room was huge. Bigger than my apartment in downtown Austin. Staff was great, room was awesome and I will be back for sure.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bel Air, Maryland
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 20, 2013

The meeting room accomodations, meals and attentive staff set this hotel apart from most. The overnight suites are spacious and kept spotlessly clean. great menu and frioendly staff in the restaurant, too. Great choice to hold/conduct a meeting.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Address: 6300 Morrison Blvd., Charlotte, NC 28211
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotel in Charlotte
#21 Family Hotel in Charlotte
#35 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Charlotte - SouthPark 3.5*
Number of rooms: 208
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more   less 
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Also Known As:
Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
Doubletree Hotel Charlotte Southpark

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