This hotel was a fabulous place to stay until this past year. We stay here every Thanksgiving and during the summer. Last summer the issues began was placing us is a room that was never cleaned. Housekeeping simple made the beds and emptied the trash. Dirty sheets, found condoms, light bulbs out, etc. They were very kind, refunded our money, and sent us a voucher for one free night. We arrived Wednesday to a room that smelled like a wet dog, so the front desk gave us a different room. The carpet was soaked due to broken airconditioning, the kitchen floor was wet due to the refrigerator plug coming loose and defrosting, and the beds were never made. Room service put towels on the dining table and never cleaned. I asked the night supervisor if housekeeping quit cleaning and he simply said no. When I told him our room was not cleaned, he simply said,"Oh, huh." If I am paying $ 200 per night, I deserve a clean room and service. The maintenance staff is incredible and very nice, but obviously the housekeeping staff needs major improvement! What a shame!
- Official Description (provided by the hotel):
- The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more less
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- Also Known As:
- Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
- Doubletree Hotel Charlotte Southpark