Stayed here for a soccer tourney with team. The staff is fantastic! The lobby remodel looks great! And the breakfast is solid. (Even offer free starbucks brew.) It is close to the airport, and has easy access to I-77 and SouthPark mall.

On the negatice side our first room's tub was nasty, and the second room was not much better. Upon inquiry we learned that they had run out of money to complete the remodel. If you can get one of the newer rooms I am sure you will be more than happy.

If you are okay with a 2 star at a good price that has 4 start service than you may want to go ahead and stay here. Would not be a bad place to stop if you were on your way to Disney etc.

Stayed at this hotel due to its proximity to the airport with shuttle service and one bedroom suite so we can have the kids in their own place.
While the room itself was decent and the breakfast was fine, this is where the positives ended.
-The tub was filthy and didn't drain when used in spite of a 'work order' having been listed as placed on it previously.
-We requested a crib in advance that we had to ask for three times - then a playpen was delivered that was in a word DISGUSTING. I am not a neat freak, but when we wiped with Lysol wipes, they were brown when we finished! When we complained and said we had requested a crib, not a playpen they simply said it was all they had.
-There was a party in the banquet room, so any rooms facing the courtyard were treated to blaring music til well past midnight.
-While in the hyatt's defence, the hours of the shuttle are listed on their site, hotels.com and expedia.com (my preferred method of booking) are not as clear causing us to take a $23 cab ride to the airport....it wasn't the cheapest hotel which I don't mind, but had I known the shuttle wouldn't be running (or any of these other things would have happened) I certainly would have chosen something else.
And the worst part? When I complained at the desk at checkout, the 'Guest Services' person told me because it was booked through expedia he couldn't do anything. And my inquiry regarding the shuttle was met with this response - "Because of the state of the tourism business they either had to cut some shuttles or cut jobs, and I for one am happy they cut shuttles". So he's telling me he's HAPPY that we didn't have a shuttle? Brutal....DEFINITELY recommend staying elsewhere!!

This hotel is very good! The staff are very friendly, the hotel is in very good condition and the rooms and very clean. The rooms are big and very well decorated. The hotel is realy good quality and the price is very good!!!
The breakfast is very complete and there is much choice. We had no problems with this hotel and never heard any noise.

I stayed here for four days. The staff here was very friendly and helpful. They made me feel very welcome and treated me like family. My suite was very spacious. It had a mini kitchen complete with stove and small refrigerator, sink, and dinnerware. The separate living area was great! Much better than having to sit or lie on the bed to watch tv. The king size bed had down pillows and comforter and was comfortable. This hotel is close to pretty much everything in south Charlotte. Not a lot of restaurants close by, though. Omaha Steakhouse is closest but pricey for what you get. Full breakfast was served every morning. The hotel had a "social hour" every night and served food and drinks including beer and wine. The food was pretty good and it was convenient for me being in town on business not to have to go back out and find somewhere to dine. There is a snack shop available just off the lobby. The outdoor pool is nice and there is an outdoor sitting area and a basketball court. The fitness room was above average for most hotels of this caliber. Treadmills had TV and ipod ports. I would recommend this hotel.