Stayed at this hotel due to its proximity to the airport with shuttle service and one bedroom suite so we can have the kids in their own place.
While the room itself was decent and the breakfast was fine, this is where the positives ended.
-The tub was filthy and didn't drain when used in spite of a 'work order' having been listed as placed on it previously.
-We requested a crib in advance that we had to ask for three times - then a playpen was delivered that was in a word DISGUSTING. I am not a neat freak, but when we wiped with Lysol wipes, they were brown when we finished! When we complained and said we had requested a crib, not a playpen they simply said it was all they had.
-There was a party in the banquet room, so any rooms facing the courtyard were treated to blaring music til well past midnight.
-While in the hyatt's defence, the hours of the shuttle are listed on their site, hotels.com and expedia.com (my preferred method of booking) are not as clear causing us to take a $23 cab ride to the airport....it wasn't the cheapest hotel which I don't mind, but had I known the shuttle wouldn't be running (or any of these other things would have happened) I certainly would have chosen something else.
And the worst part? When I complained at the desk at checkout, the 'Guest Services' person told me because it was booked through expedia he couldn't do anything. And my inquiry regarding the shuttle was met with this response - "Because of the state of the tourism business they either had to cut some shuttles or cut jobs, and I for one am happy they cut shuttles". So he's telling me he's HAPPY that we didn't have a shuttle? Brutal....DEFINITELY recommend staying elsewhere!!
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