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Hyatt Summerfield Suites Charlotte Airport: Traveler Reviews


4920 South Tryon Street, (formerly Summerfield Suites Hotel by Wyndham), Charlotte, NC 28217
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72% Recommend
3.5 of 5 stars 23 reviews
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Avoid at all costs...

Hyatt Summerfield Suites Charlotte Airport

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1 of 5 stars
SneakyD   3 contributions
Toronto
Apr 19, 2009 | Trip type: Family

Stayed at this hotel due to its proximity to the airport with shuttle service and one bedroom suite so we can have the kids in their own place.
While the room itself was decent and the breakfast was fine, this is where the positives ended.
-The tub was filthy and didn't drain when used in spite of a 'work order' having been listed as placed on it previously.
-We requested a crib in advance that we had to ask for three times - then a playpen was delivered that was in a word DISGUSTING. I am not a neat freak, but when we wiped with Lysol wipes, they were brown when we finished! When we complained and said we had requested a crib, not a playpen they simply said it was all they had.
-There was a party in the banquet room, so any rooms facing the courtyard were treated to blaring music til well past midnight.
-While in the hyatt's defence, the hours of the shuttle are listed on their site, hotels.com and expedia.com (my preferred method of booking) are not as clear causing us to take a $23 cab ride to the airport....it wasn't the cheapest hotel which I don't mind, but had I known the shuttle wouldn't be running (or any of these other things would have happened) I certainly would have chosen something else.
And the worst part? When I complained at the desk at checkout, the 'Guest Services' person told me because it was booked through expedia he couldn't do anything. And my inquiry regarding the shuttle was met with this response - "Because of the state of the tourism business they either had to cut some shuttles or cut jobs, and I for one am happy they cut shuttles". So he's telling me he's HAPPY that we didn't have a shuttle? Brutal....DEFINITELY recommend staying elsewhere!!

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Family with Young Children
  • Age group 35-49
  • Member since January 22, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $124 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great hotel

Hyatt Summerfield Suites Charlotte Airport

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5 of 5 stars
Katie2607   2 contributions
Columbia
Oct 13, 2008 | Trip type: Couples

This hotel is very good! The staff are very friendly, the hotel is in very good condition and the rooms and very clean. The rooms are big and very well decorated. The hotel is realy good quality and the price is very good!!!
The breakfast is very complete and there is much choice. We had no problems with this hotel and never heard any noise.

  • Liked — The great rooms
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since October 13, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $124 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Enjoyed my stay

Hyatt Summerfield Suites Charlotte Airport

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4 of 5 stars
WiseWomanGiGi   5 contributions
Rockingham, NC
Sep 7, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

I stayed here for four days. The staff here was very friendly and helpful. They made me feel very welcome and treated me like family. My suite was very spacious. It had a mini kitchen complete with stove and small refrigerator, sink, and dinnerware. The separate living area was great! Much better than having to sit or lie on the bed to watch tv. The king size bed had down pillows and comforter and was comfortable. This hotel is close to pretty much everything in south Charlotte. Not a lot of restaurants close by, though. Omaha Steakhouse is closest but pricey for what you get. Full breakfast was served every morning. The hotel had a "social hour" every night and served food and drinks including beer and wine. The food was pretty good and it was convenient for me being in town on business not to have to go back out and find somewhere to dine. There is a snack shop available just off the lobby. The outdoor pool is nice and there is an outdoor sitting area and a basketball court. The fitness room was above average for most hotels of this caliber. Treadmills had TV and ipod ports. I would recommend this hotel.

  • Liked — The fitness center and the pool
  • Disliked — The traffic outside
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Other
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since September 22, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $124 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent!!!

Hyatt Summerfield Suites Charlotte Airport

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5 of 5 stars
clarkha00   3 contributions
work
May 19, 2008 | Trip type: Couples

Everything from the facility to the staff was a wonderful experience!! Beautiful place and friendly people! Note: If you are coming to Charlotte for a NASCAR race, check with the hotel about the local shuttles that will pick up you at the hotel and take you to the track and then bring you back after the race is over. Worth the money!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Sporting event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $124 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beware of leaving your vehicle

Hyatt Summerfield Suites Charlotte Airport

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1 of 5 stars
jandbmen   1 contribution
Columbus, OH
Mar 31, 2008 | Trip type: Business

I stayed at the hotel for three weeks while in NC for business.
The hotel itself was fine, and the food offered in the mornings and evenings was fine.
However beware of the staff and security guards. Here is what happened: On my checkout day, I went to the parking lot and unlocked my vehicle with my remote keychain, and upon opening the driver side door, I immediately noticed the vehicle had been gone through. The glove box was opened, and items from the center console were scattered on the driver and passenger seats. As I turned to shut the door, I then noticed items in the bed. They included a briefcase and laptop bag, which did not belong to me.
I went back in to the hotel, straight to the front desk, reported the break in and asked the man running the front desk to call the police.
The staff person at the desk replied that there was no point in calling the police right away. He explained that break ins happen a lot here, and the police can’t (or won’t) come, until later in the morning.
During this conversation, the security guard came over and said before her shift started, around 9pm the night before, she noticed the truck had been broken into. She had in her possessions items from the truck including the frequent player cards. She explained she found them in the parking lot. This indicated to me that a bag of change I had stored in my center console, which is also where I had stored my player cards had been stolen.

From first glance, the truck showed no indication of entry. The driver side lock was damaged, but not immediately noticeable. Additionally, my truck sits pretty high, and I find it suspicious she was able to see in, and take note of the items askew, just on her way in for her shift.
If she had noticed these items the night before, I inquired why I had not been contacted, as my name is plainly visible on the cards. She then explained that she did inquire with a lady at the front desk , but there was no record of my name as a guest. I also found this hard to believe, because not only did I have a reservation, my name was included on the shuttle service list, used everyday for the last three weeks.
When this incident was discussed with my business associates also staying at the hotel, they explained to me that they had noticed the security guard looking in car windows as they were coming and going from the hotel parking lot.

Although this can only be speculation, I whole heartedly believe this security guard played some role in the break in. Or the security company hired by the hotel is not hiring competent trustworthy employees.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 25-34
  • Member since March 31, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $124 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hyatt Summerfield Suites Charlotte Airport Also Known As

  • Hyatt Summerfield Suites Charlotte
  • Hyatt Charlotte Airport
  • Summerfield Suites Charlotte
  • Hyatt Charlotte
  • Charlotte Hyatt
  • Charlotte Summerfield Suites
Address: 4920 South Tryon Street, (formerly Summerfield Suites Hotel by Wyndham), Charlotte, NC 28217