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“Tasty Goodies” 4 of 5 stars
Review of HYATT house Charlotte Airport

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HYATT house Charlotte Airport
3.0 of 5 Hotel   |   4920 South Tryon Street, Charlotte, NC 28217 (Formerly Summerfield Suites Hotel by Wyndham)   |  
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Ranked #44 of 171 Hotels in Charlotte
Certificate of Excellence
Kansas City
Top Contributor
71 reviews 71 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
“Tasty Goodies”
4 of 5 stars Reviewed October 10, 2012

The Good:
-This place is pretty sweet for the price. Free draft beer or soda and finger foods during happy hour (2 hours). The rooms are very large. They have a outside pool and basketball court. The gym has free weights and several machines, very nice.

The negatives

-With AT&T service, my cell phone did not work very well here at all. I had to actually drive down the street to make a call, no joke.
-The basketball needs replaced (it is only 30 bucks for a nice ball, mgt. should buy one)
-Happy Hour should include 10oz cups instead of 6 oz glasses.
-The doors to the rooms are obviously old and could be replaced. They seem a bit flimsly, they work but compared to Hyatt Place, not the same.


All and all, this place is very nice for the price.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review, October 19, 2012
Thank you for the great review! I am glad you enjoyed our social and our recreational facilities. We have replaced our basketball and I also wanted to let you know we will begin a full hotel renovation in the Spring at which time the guestroom doors will be updated. We look forward to seeing you on your next visit to Charlotte.
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193 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Fenton, Michigan
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 5, 2012

The room was very large-a wet bar, desk, L-shaped sectional with large foot stool, large flat screen TV. Tub and toilet area was in a separate room , the sink just outside of the "bathroom" door. Dark marble countertops, cherry cabinets, comfortable beds. The breakfast was fantastic with "real" cups, bowls and plates. Wall Street Journal in the AM. The staff was very accommodating. We asked if they could arrange for a little fruit and bagel for us because of our early flight...we were surprised the whole breakfast buffet was set up for us @ 4:45 AM. (Regular hours are from 6:00-9:30 AM). Also there is a business center so you can print out your e-tickets if needed. Used shuttle to airport. Very efficient. Definitely will visit again.

Room Tip: A small strip food mall adjacent to hotel. We walked over and ate at the Chinese takeout. Very goo...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review, October 15, 2012
Thank you for your great review. I am glad you enjoyed the suite and i am pleased our associate took great care of you and had breakfast ready before you headed out for the airport. We look forward to your next visit!
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Farmington Hills, Michigan
1 review
5 of 5 stars Reviewed September 8, 2012

From the second we arived we were greated by front desk staff member "Carol" very friendly and helpful.
The hotel and our rooms were all very clean, Very comfortable, the staff was there to make out stay very enjoyable. the pool , work out room were nery nice.
I would highly recomend this hotel to any one who whats a GREAT Hotel and staff !!!

Room Tip: We stayed on ther back side of the hotel ,very quiet and nice.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review, September 10, 2012
Wow! Thank you so much for your excellent review! We are all very pleased to hear you enjoyed your stay here. We look forward to seeing you next time you are in Charlotte.

Best Regards,
Nina Shirk
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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 6, 2012

Came to Charlotte in connection with the DNC. Some NBC-TV on air personnel and staff were here too, along with foreign media. Hotel suite was more than I really needed, since I don't cook. My suite and the hotel in general looked clean. Breakfast was excellent. Front desk people gave me rides to Woodlawn blue-line rail station each morning to catch train to Uptown. Staff was friendly. No complaints, other than the lack of shops and restaurants within walking distance, but this is not a fault of the hotel. Would be glad to stay here again.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review, September 10, 2012
Thank you for taking the time to write a review regarding your recent stay at our hotel. I am glad you enjoyed the hotel and your time in Charlotte for the DNC. Thanks again, and we hope to see you the next time you're in Charlotte.
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Atlanta, GA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 5, 2012

I had some reservations about staying at this hotel purely based on TripAdvisor reviews, but upon arrival I was overwhelmingly surprised at how wonderful they made our stay.

First of all, this hotel was well appointed. There was a stove, a mini fridge, a dishwasher and clean dishes ready to use. When we cooked or used the dishes, we didn't even have to wash them. The maid service would put them in the dishwasher during each visit they had so when we got home everything was fresh and ready - I was surprised to see that and so thankful because it meant I didn't have to do it.

The hotel was VERY clean - my son slept in the sofa bed and my husband and I slept in the king size bedroom, and it was completely spotless. It was so nice to have a closed door!

The breakfasts were very good - we were there for four days and the breakfast wasn't the same once. There were some type variety of eggs (omelettes, scrambled, boiled) every morning, as well as a meat (sausage, bacon, ham) and a starch (waffles, potatoes, grits) every morning. There were also the regular options like milk, juices, yogurts, cereals, coffees and teas. My son is four and he would eat really well thanks to the variety.

The pool was nice and not crowded. We visited the pool every day and sometimes we were alone almost the whole time. There's also a grill outside and some nice tables. Some people took their breakfast out there.

The only complaint was that it can get loud - we did have to make a noise complaint to management one evening because some guests had their doors open and were cooking and having a party very late, but management was upstairs within minutes to ask them to quiet it down. It was handled very professionally.

This place is also close to lots of things in Charlotte - it's about 10 minutes away from Adventure Landing, and only 30 minutes away from the Charlotte Speedway. We were able to see lots of things and had plenty of fun.

You would be hard pressed to find a better family friendly, modern hotel at these prices anywhere.

Room Tip: Try to get a corner suite - hallway noise can get a bit loud.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review, August 10, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. Your comments are valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. I apologize for the noise in the hallways and am glad to hear we took care of it quickly for you. We hope to see you soon!
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed July 27, 2012

I have stayed here for a month and couldn't be happier with my choice of hotel. It was close to my new work office. The breakfast was outstanding as was the nightly manager's social. The room was great since my family came and stayed with me for a couple of weeks. Having a separate living area from the main bedroom was a huge plus. All of the hotel staff was extremely nice and many even took the time to know my name and make a point of saying hello when they saw me. I can't say enough about how I was treated very well by Nina, General Manager, and Carol who worked the front desk. If we are ever in need to staying in a hotel in the Charlotte area, this is the ONLY place I will stay.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review, July 30, 2012
Wow! Thank you so much for your excellent review! We are all very pleased to hear you enjoyed your stay. Please let us know if you ever need a weekend getaway, we would be happy to host you!
Best regards,
Nina Shirk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LEXINGTON
Top Contributor
82 reviews 82 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 14, 2012

I have stayed here several times. It is my favorite Charlotte hotel. Good price for a 1 bedroom suite w/big HD tv, dvd player, free internet, free parking and great free breakfast unlike many of the downtown hotels I have had to stay at. A little further out but worth it. Staff is friendly and helpful.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review, July 30, 2012
Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Regards,
Nina Shirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Charlotte Airport

Address: 4920 South Tryon Street, Charlotte, NC 28217 (Formerly Summerfield Suites Hotel by Wyndham)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Charlotte
#42 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Airport 3*
Number of rooms: 136
Official Description (provided by the hotel):
Featuring a visitor-friendly city center known as Uptown and numerous corporate headquarters, North Carolina's largest city is quickly becoming a top destination for both business and leisure travelers. With several large universities, thrilling theme parks, opportunities for outdoor recreation and shopping parks, Charlotte is an exciting destination. Relax and enjoy our outdoor pool, open seasonally and weather permitting. Our newly renovated, upscale, extended stay hotel in Charlotte is conveniently situated for vacation, corporate and government travelers. HYATT house(R) Charlotte Airport hotel is newly renovated and conveniently located in the center of a Fortune 500 corridor, just six miles from downtown and the Charlotte Convention Center. Our friendly Charlotte Airport hotel offers travelers access to popular tourist destinations including Carowinds Amusement Park, Lynx- Charlotte's Light Rail, Billy Graham Library, Discovery Place, Spirit Square Center for the Arts, Bank of America Stadium and Charlotte Motor Speedway. For the business traveler, we're centrally located to the corporate offices for Wells Fargo/Wachovia, Bank of America, AT&T and US Airways. Ideally located for all types of travelers, our hotel in Charlotte is a top choice for your next trip to North Carolina. ... more   less 
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Also Known As:
Hyatt Summerfield Suites Charlotte Airport Hotel Charlotte
Hyatt Charlotte Airport
Summerfield Suites Charlotte
Charlotte Summerfield Suites
Charlotte Hyatt

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