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HYATT house Charlotte Airport: Traveler Reviews

3.0 of 5
4920 South Tryon Street, Charlotte, NC 28217 (Formerly Summerfield Suites Hotel by Wyndham)
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HYATT house Charlotte Airport
Ranked #25 of 166 hotels in Charlotte
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99 reviews from our community

    Trip type
Traveler rating
    50
    26
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    5
Date Rating
Kansas City
Top Contributor
57 reviews 57 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
“Tasty Goodies”
4 of 5 stars Reviewed October 10, 2012

The Good:
-This place is pretty sweet for the price. Free draft beer or soda and finger foods during happy hour (2 hours). The rooms are very large. They have a outside pool and basketball court. The gym has free weights and several machines, very nice.

The negatives

-With AT&T service, my cell phone did not work very well here at all. I had to actually drive down the street to make a call, no joke.
-The basketball needs replaced (it is only 30 bucks for a nice ball, mgt. should buy one)
-Happy Hour should include 10oz cups instead of 6 oz glasses.
-The doors to the rooms are obviously old and could be replaced. They seem a bit flimsly, they work but compared to Hyatt Place, not the same.


All and all, this place is very nice for the price.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review
October 19, 2012
Thank you for the great review! I am glad you enjoyed our social and our recreational facilities. We have replaced our basketball and I also wanted to let you know we will begin a full hotel renovation in the Spring at which time the guestroom doors will be updated. We look forward to seeing you on your next visit to Charlotte.
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Fenton, Michigan
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“WOW”
5 of 5 stars Reviewed October 5, 2012

The room was very large-a wet bar, desk, L-shaped sectional with large foot stool, large flat screen TV. Tub and toilet area was in a separate room , the sink just outside of the "bathroom" door. Dark marble countertops, cherry cabinets, comfortable beds. The breakfast was fantastic with "real" cups, bowls and plates. Wall Street Journal in the AM. The staff was very accommodating. We asked if they could arrange for a little fruit and bagel for us because of our early flight...we were surprised the whole breakfast buffet was set up for us @ 4:45 AM. (Regular hours are from 6:00-9:30 AM). Also there is a business center so you can print out your e-tickets if needed. Used shuttle to airport. Very efficient. Definitely will visit again.

Room Tip: A small strip food mall adjacent to hotel. We walked over and ate at the Chinese takeout. Very goo...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask B_LDaly about HYATT house Charlotte Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review
October 15, 2012
Thank you for your great review. I am glad you enjoyed the suite and i am pleased our associate took great care of you and had breakfast ready before you headed out for the airport. We look forward to your next visit!
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Farmington Hills, Michigan
1 review
“VACATION”
5 of 5 stars Reviewed September 8, 2012

From the second we arived we were greated by front desk staff member "Carol" very friendly and helpful.
The hotel and our rooms were all very clean, Very comfortable, the staff was there to make out stay very enjoyable. the pool , work out room were nery nice.
I would highly recomend this hotel to any one who whats a GREAT Hotel and staff !!!

Room Tip: We stayed on ther back side of the hotel ,very quiet and nice.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask randy w about HYATT house Charlotte Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review
September 10, 2012
Wow! Thank you so much for your excellent review! We are all very pleased to hear you enjoyed your stay here. We look forward to seeing you next time you are in Charlotte.

Best Regards,
Nina Shirk
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Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Democratic Convention stay”
5 of 5 stars Reviewed September 6, 2012

Came to Charlotte in connection with the DNC. Some NBC-TV on air personnel and staff were here too, along with foreign media. Hotel suite was more than I really needed, since I don't cook. My suite and the hotel in general looked clean. Breakfast was excellent. Front desk people gave me rides to Woodlawn blue-line rail station each morning to catch train to Uptown. Staff was friendly. No complaints, other than the lack of shops and restaurants within walking distance, but this is not a fault of the hotel. Would be glad to stay here again.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review
September 10, 2012
Thank you for taking the time to write a review regarding your recent stay at our hotel. I am glad you enjoyed the hotel and your time in Charlotte...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Perfect hotel - I will visit again”
5 of 5 stars Reviewed August 5, 2012

I had some reservations about staying at this hotel purely based on TripAdvisor reviews, but upon arrival I was overwhelmingly surprised at how wonderful they made our stay.

First of all, this hotel was well appointed. There was a stove, a mini fridge, a dishwasher and clean dishes ready to use. When we cooked or used the dishes, we didn't even have to wash them. The maid service would put them in the dishwasher during each visit they had so when we got home everything was fresh and ready - I was surprised to see that and so thankful because it meant I didn't have to do it.

The hotel was VERY clean - my son slept in the sofa bed and my husband and I slept in the king size bedroom, and it was completely spotless. It was so nice to have a closed door!

The breakfasts were very good - we were there for four days and the breakfast wasn't the same once. There were some type variety of eggs (omelettes, scrambled, boiled) every morning, as well as a meat (sausage, bacon, ham) and a starch (waffles, potatoes, grits) every morning. There were also the regular options like milk, juices, yogurts, cereals, coffees and teas. My son is four and he would eat really well thanks to the variety.

The pool was nice and not crowded. We visited the pool every day and sometimes we were alone almost the whole time. There's also a grill outside and some nice tables. Some people took their breakfast out there.

The only complaint was that it can get loud - we did have to make a noise complaint to management one evening because some guests had their doors open and were cooking and having a party very late, but management was upstairs within minutes to ask them to quiet it down. It was handled very professionally.

This place is also close to lots of things in Charlotte - it's about 10 minutes away from Adventure Landing, and only 30 minutes away from the Charlotte Speedway. We were able to see lots of things and had plenty of fun.

You would be hard pressed to find a better family friendly, modern hotel at these prices anywhere.

Room Tip: Try to get a corner suite - hallway noise can get a bit loud.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask evian321 about HYATT house Charlotte Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nina S, General Manager at HYATT house Charlotte Airport, responded to this review
August 10, 2012
Thank you for taking the time to write a review about your recent stay at our hotel. Your comments are valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. I apologize for the noise in the hallways and am glad to hear we took care of it quickly for you. We hope to see you soon!
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Additional Information about HYATT house Charlotte Airport

Also Known As:
Hyatt Summerfield Suites Charlotte Airport Hotel
Hyatt Summerfield Suites Charlotte Airport Hotel Charlotte
Hyatt Summerfield Suites Charlotte
Hyatt Charlotte Airport
Summerfield Suites Charlotte
Hyatt Charlotte
Charlotte Hyatt
Charlotte Summerfield Suites
Address: 4920 South Tryon Street, Charlotte, NC 28217 (Formerly Summerfield Suites Hotel by Wyndham)
Phone Number:
Region: United States > North Carolina > Charlotte
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotels in Charlotte
#56 Business Hotels in Charlotte
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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