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“Excellent Hotel!!” 5 of 5 stars
Review of HYATT house Charlotte Center City

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HYATT house Charlotte Center City
3.0 of 5 Hotel   |   435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)   |  
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Ranked #9 of 171 Hotels in Charlotte
Certificate of Excellence 2014
Charlotte, North Carolina
2 reviews
2 helpful votes 2 helpful votes
“Excellent Hotel!!”
5 of 5 stars Reviewed March 20, 2014

I rented the whole 7th floor for a 40th birthday celebration. The rooms were very clean and modern. I loved the decor in the lobby. This hotel is in a great location for enjoying uptown Charlotte. I worked with Elisa for the whole process and she was extremely helpful!! I would stay again and recommend this hotel to anybody I know!!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 25, 2014
Thank you so much for staying here, we are so happy to hear you enjoyed your 40th birthday!
Please come back again, we would be happy to host you and your group again!
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515 reviews from our community

Traveler rating
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
NC
Top Contributor
73 reviews 73 reviews
36 hotel reviews
Reviews in 43 cities Reviews in 43 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 17, 2014 via mobile

I highly recommend this hotel. It is located just steps away from the Time Warner Cable Arena. I was able to purchase inexpensive tickets to a Bobcats game and spent my evening eating dinner watching a great game. I was traveling alone, but felt very comfortable walking to the arena by myself. The hotel has everything a business traveler needs, including a fabulous breakfast.

Stayed March 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 18, 2014
We are so happy you enjoyed your stay, and you got to see the Bobcats while they are on their playoff run!
Thank you so much for your kind review, please come back an see us again.
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New York City
Top Contributor
248 reviews 248 reviews
57 hotel reviews
Reviews in 87 cities Reviews in 87 cities
376 helpful votes 376 helpful votes
4 of 5 stars Reviewed March 16, 2014

A new hotel in Charlotte, good walking access for center city. Impressed by the friendly, helpful front desk with a block of 20 rooms, got fast help to arrange taxis for travel, and good suggestions for local resources. Enjoyed the 1-bedroom suite, small bedroom/bathroom but spacious living area with full kitchen, great windows and lots of light made it wonderful for business travel. No noise from hallway, heavy door, and quiet walls allowed restful sleep. Nice large standing shower in the bathroom, I'm a big fan of the shaving mirror and sink space.

Breakfast in the morning had a decent spread, fresh omelette station and nice coffee & tea. Would absolutely stay here again! A welcome change from the old massive indoor atrium concept Hyatt hotels. Nice job, Hyatt!

Room Tip: Corner suites have huge windows in both bedroom and living room and great light exposure.
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 17, 2014
Thank you so much for your review and for bringing your group to our hotel! We look forward to having you stay with us again.
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Raleigh Durham, NC
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 7, 2014

My daughter and I stayed here for a concert at The Fillmore. The location is perfect for events at the Time Warner Cable Pavilion - it is actually 'attached' to the arena. It's also a great location for events downtown/center city. The hotel seems recently refurbished and the rooms are comfortable and clean but nothing special. The service is great - we arrived late night and everyone was very helpful. The breakfast buffet is included in the price and it's a full, hot breakfast. We will stay here again if we come back to Charlotte for events.

Room Tip: Higher floors for quieter rooms and better views
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 10, 2014
Thank you so much for staying with us, we hope you do come back for your next event here in Charlotte!
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Elizabethton, Tennessee
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 3, 2014

We were in town for a concert and chose this hotel due to the proximity of the concert venue. I was completely satisfied with the hotel. It was clean, the staff was more than pleasant, and the food at breakfast was more than expected. I would be glad to return to this hotel anytime.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 4, 2014
Thank you for choosing our hotel, we are so happy you enjoyed your stay. Please come back for the next concert, or any other time you are in Charlotte!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2014

I visited the Hyatt House during CIAA 2014 week, doing media coverage. I stayed 6 nights and 7 days in their deluxe king suite , so I really got a glimpse of their overall services. First, their hotel is very nice. I traveled with my husband and 2 toddlers so although the hotel is not the most "family friendly" atmosphere, it certainly came with the amenities needed to make my family comfortable. The decor is very sleek and modern and carries a trendy and upscale theme throughout the entire property. Our suite, as I stated earlier, came with several amenities a family of my size needed for such a long visit: a full kitchen complete with a cooktop stove, microwave, full refrigerator and plenty of dishes and flatware. I personally appreciated the granite countertops and, being almost 9 months pregnant, the extremely comfortable king size bed. Let's talk about the staff: Housekeeping is great. They were very helpful yet not pushy. The valet staff probably left the biggest impression on me. What a team! They were a group of very courteous, polite young men who treat the guests first class. I must give an honorable mention to Michael, who went above and beyond for me. During my first days there, I noticed that he was very polite which made me determined to visit an ATM and grab cash to tip him. But later on in the week I had taken my toddlers out for a trip to Target. When I returned I had only a few heavy bags and asked Michael to grab a luggage cart so I could use it to take my grocery bags to my room, again because I'm so far along in pregnancy. When Michael saw that all I had was a few bags, he ditched the cart and said he'd bring them in for me. Although I was appreciative, I assumed that he'd help me to the lobby and I was on my own from there seeing as how they were slammed with CIAA traffic outside. But I was wrong, Michael escorted me all the way up to the 16th floor and helped me to my room with my children and bags. That type of help goes beyond "good customer service", he was My angel that day (hmmm, no wonder his name is Michael. Look at God!!) After that, I made it my business to generously tip him and right this review. I certainly hope that the General Manager takes good care of employees like Michael, the valet and the housekeeping staff at the Hyatt House. (The Front Desk staff could use a little coaching though). All in all, a great stay!

Room Tip: Higher rooms have less street noise during busy events uptown.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, March 5, 2014
Thank you so much for your review, we are so happy to hear that Michael took such good care of you while you are here. Please feel free to contact us, I would love to discuss some of the issues you had with our front desk so we can make sure they are offering the same level of service you got from valet and housekeeping.
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Knoxville, Tennessee
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 22, 2014

The staff in the hotel is very friendly. Ordered room service at 0200 and it was delivered promptly and was delicious. The breakfast in the mornings was excellent and included an omelet station. Location was perfect.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
matthew_allen30, Director of Sales at HYATT house Charlotte Center City, responded to this review, February 27, 2014
Thank you so much for staying with us, and taking the time to leave us a review. We hope you come back soon to enjoy our hotel all over again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Charlotte Center City

Address: 435 E Trade St, Charlotte, NC 28202 (Formerly Hotel Sierra Charlotte Center City)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 171 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Charlotte Center City 3*
Number of rooms: 163
Official Description (provided by the hotel):
The Hyatt house Charlotte Center City blends urban chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 163 smartly designed guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI throughout. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with lounge pool, alluring fireplace and cozy seating. Conveniently located adjacent to Time Warner Cable Arena. ... more   less 
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