My husband and I stayed here overnight while in town for the Eric Clapton concert. We normally stay at the Omni EpiCentre or the Ritz-Carlton, but the proximity to the arena--they actually share some common walls--tempted us to try out Hyatt House. The value was phenomenal! The suites are very large and include a desk area, a fully stocked mini-kitchen (plates, glasses, silverware, paper towels, pyrex, full fridge, stove top, toaster, microwave), a seating area with a couch and a large HD flatscreen TV, bed, separate dressing area/vanity and closet, and bathroom with walk-in shower with Gilchrist and Soames bath amenities. Our room was clean, smelled fresh, and was decorated nicely. We ordered room service before the concert and it was delivered promptly, was hot and tasty, and didn't break the bank. Wi-Fi is included in the room charge, there was even a full-size tube of toothpaste in the bathroom, and the continental breakfast that was included exceeded our expectations. The breakfast includes a made-to-order omelet station, hot items including eggs, sausage, breakfast potatoes, French toast; and cold items including breakfast breads, yoghurt, fresh fruit, cereals, multiple juices, etc. We will definitely keep this hotel in mind the next time we stay overnight in Charlotte. It was a good value in the center of the city.