Staff was more than helpful and kind. Everyone from the valet to the front desk, to the omelette chef at breakfast made it a point to make us feel comfortable. The breakfast area is great, very cozy, as well as the lobby which is conjoined. The location couldn't be much better, right beside the TWC Arena, a block from EpiCentre, and just a short walk from the heart of downtown. The only negative would be the price is almost a little much, especially after the required valet charge of $22 per day they don't tell you abundantly about before-hand. Although the valet service is great, it's just a little unfortunate that there is no alternative. But other than that, absolutely great stay. Even the receptionist at 4 in the morning was more than helpful when my wife needed some medicine from the mini-shop in the lobby.