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“They gave my room to someone else” 1 of 5 stars
Review of Fairfield Inn & Suites Charlotte Matthews

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Fairfield Inn & Suites Charlotte Matthews
2.5 of 5 Hotel   |   8540 East Independence Boulevard, Charlotte, NC 28227 (East Forest)   |  
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Free Parking
Ranked #10 of 170 Hotels in Charlotte
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
“They gave my room to someone else”
1 of 5 stars Reviewed November 22, 2013

These people gave away my room to someone else and asked me to stay in neighboring Best Western hotel, which was even worse. I would expect them to have basic processes in place to avoid such embarrassing situations. I would probably not go back to that hotel again after such bad experience

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, December 13, 2013
Krishna R. - Thank you so much for your feedback regarding this incident. I apologize about this inconvenience and understand how frustrating this could have been on your part. Please contact me at your earliest convenience so we can discuss this matter and hopefully provide some compensation to you regarding your room reservation. We certainly want you to experience our superior customer service. Please contact me directly at 980-245-9200 or by email at wes.santos@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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296 reviews from our community

Traveler rating
    219
    53
    11
    7
    6
See reviews for
109
33
8
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
1 review
4 of 5 stars Reviewed November 21, 2013

Very clean and comfortable. Breakfast was good too. Staff was friendly and helpful. Only stayed one night , so didn't do much else. They suggested a local restaurant which we tried and enjoyed very much. The swimming pool was a bit cold. The exercise room was good though. Altogether, I would go back again.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishkill
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 19, 2013

My wife and I stayed at this facility for four days and three nights. We thought it was excellent.
Here's why:
1. It is updated and very clean.
2. The rooms are comfortable, attractive, and bright.
3. The beds and pillows are supportive and soft in the right places.
4. The complimentary breakfast includes REAL scrambled eggs, waffles, a variety of toasts and muffins, biscuits, sausage, hot cereal, etc.
5. The staff is unusually caring, kind, and cordial. Miss Earlene, who oversees the breakfast deserves special commendation because she does an exceptional job.

When we are on a road trip, the welcome feeling of happy people greeting us and the cleanliness and design of a hotel are critical. Fairfield Inn & Suites Charlotte Matthews fits our bill and we plan to return. So should you!

Room Tip: Ask for a room away from the elevator.
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 15, 2013

I have stayed at many across the country and this one is the best. Great staff, service, and rooms! Better than the majority of much more expensive hotels. Evening reception is a nice touch that many hotels have gone away from.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, OH
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 16 cities Reviews in 16 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2013

Nice hotel with modern rooms. In room wireless was good. Typical of hotel cable in that the channels bore no resemblance to those listed in the hotel guide. Went for a complimentary coffee from the lobby during the evening and it was cold. Breakfast was indifferent. Very limited choice of cereal and again there was a problem with the coffee as by 7:00AM the pot was empty. Had to find a staff member who then quickly alleviated the problem. However the fresh fuit bowl was empty so I must gave up on this. As I was leaving the breakfast area the staff were discussing the events of the previous evening instead of attending to breakfast.
As a Marriott Gold Elite member this is the very first time that I have experienced this type of service. I often stay at the Fairfield Inn when in the Charlotte area and this was my first time at "Matthews". I will stay at a different Fairfield during my next trip to Charlotte.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Eden, North Carolina
1 review
5 of 5 stars Reviewed November 13, 2013

My staff and I were there on business and had a great experience at this hotel. Rooms were very clean. The front desk guys were really helpful and friendly. There was one who especially made our stay great! His name was Cam. Give him a great big PRAISE and Raise! Janet Joyce and the LUMC CDC Staff

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 11, 2013

I was having a bad experience at a different hotel by the airport and left there to come to the Fairfield Inn early in the morning. I had a reservation for later that day but front desk clerk allowed me to check in early. Thanks Fairfield

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 East Independence Boulevard, Charlotte, NC 28227
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Charlotte
#8 Business Hotel in Charlotte
#20 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our brand new Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, pool, fitness center, and jacuzzi. We also have a spacious meeting room that can cater to your next event! We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte

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