I am a traveling consultant and spend over 80 nights per year in hotels. I tend to be particular about and expectant of great service as my hotel stays are an extension of my 'home comforts experience.' I have been a guest of Fairfield Inn and Suites in Charlotte/Matthews all of 2013, to date, and have enjoyed what I describe simply as superior customer service.
Early on in my stay at the property, there were a few issues I brought to the attention of the staff and management. The reception and response from everyone was guest-oriented and solutions/resolution focused. They worked continuously to resolve my concerns and have been a model of service excellence.
Particularly Brittany and Jamie, in addition to Morgan and General Manager Wes, have excelled at responsiveness, attention to details care and courtesy. They have helped to make my lenghty/frequent stays enjoyable and inspiring. Many thanks to the staff and management.
- Official Description (provided by the hotel):
- Our brand new Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, pool, fitness center, and jacuzzi. We also have a spacious meeting room that can cater to your next event! We hope to see you soon! ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn And Suites Charlotte Matthews
- Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte