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“Very pleasant to be greeted so kindly by every staff member we met.” 5 of 5 stars
Review of Fairfield Inn & Suites Charlotte Matthews

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Fairfield Inn & Suites Charlotte Matthews
2.5 of 5 Hotel   |   8540 East Independence Boulevard, Charlotte, NC 28227 (East Forest)   |  
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Ranked #10 of 170 Hotels in Charlotte
1 review
“Very pleasant to be greeted so kindly by every staff member we met.”
5 of 5 stars Reviewed April 1, 2013 via mobile

Excellent. Would definitely return. Helpful in accommodating forgotten toothbrushes as well! Very attractive lobby and breakfast area. Always helpful when traveling with children. A nice value for the price.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, April 28, 2013
Thank you so much for your review! Whether a business guest traveling to visit a local company or a nice family get-a-way, our staff is prepared to ensure that we do everything possible to ensure that you have a great stay! We hope to see you again soon when in the Charlotte/Matthews area! Thank you,
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296 reviews from our community

Traveler rating
    219
    53
    11
    7
    6
See reviews for
109
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • English first
  • French first
  • German first
  • Spanish first
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English first
1 review
5 of 5 stars Reviewed April 1, 2013 via mobile

Morgan BJ and Anthony were awesome I would recommend this hotels to all my friends. I used 1 of their meeting rooms to have a 3 year old birthday party and they came out in full force to help us out. Marieta, Sales Coordinator, had a busy day ahead of her but she still took time to stop by my room and show some awesome hospitality. Not to mention the price was right

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, April 25, 2013
Thank you so much for reviewing our hotel! I am ecstatic to hear that you chose us to host your 3 year old's birthday party. I will definitely recognize Marieta, Morgan, and BJ for their customer service. We hope you choose us in the future for any other events! We hope to see you again soon!
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Indian Trail, North Carolina
1 review
5 of 5 stars Reviewed March 29, 2013

Fairfield Inn & Suites in Matthews is a great choice to host a large business meeting. If you're looking for a nice, clean and convenient spot then you should choose Fairfiled. You'll defintiely be pleased with room accomadations and service :) The staff is very friendlly and most helpful to meet any needs that come up. They definitely deserve an A+ If you decide to choose Fairfield Inn & Suites, regardless if it's for a business meeting or family travels, you'll be very happy with your choice!!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, April 18, 2013
Ashley S,
Thank you so much for taking the time to review our hotel. Our staff takes a tremendous amount of pride in ensuring that each stay exceeds your expectations and are to service for anything that you may need. We appreciate you taking the time to let us know how your visit was and welcome you back to our hotel anytime! Thank you,
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Chester, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 29, 2013

We had a great time at this wonderful hotel - from the moment we arrived Morgan made us feel like family - and he gave us a great recommendation for dinner - the rooms were new but more importantly clean - no very clean and comfortable - after a good nights sleep we arrived for breakfast and were greeted like old friend by Brittany on the front desk - and the lady at breakfast - I forget her name - throughout the day the friendly GM Wes roamed the lobby looking out for guests - it was amazing to see how many he knew by name - and bonnie the Exec houskeeper was helpful and friendly when we ran into her on the floors - the team at this hotel makes you feel welcome and take great pride in their hotel!!!! I would not stay anywhere else if I am in the area again

Room Tip: 4th floor fooms appeared larger
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, April 18, 2013
Andrew M,
Thank you so much for taking the time to review our hotel. Our staff prides themselves in providing superior customer service and we are glad to hear that you enjoyed your recent trip with us. I will certainly relay your kind words with Brittany, Bonnie, Earlene and all of the staff that you encountered throughout your trip. We hope to see you again soon! Thank you,
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 28, 2013

Although the jacuzzi room that I typically ask for was full, the double-queen was almost just as nice. The hotel is always quiet, clean and well maintained and the beds are comfortable. What else could you ask for?

Other than the standard Marriott property practice of charging you ridiculous prices in their "market", I love the Marriott experience. Seriously though, we're paying over $120 for one night in a room, lower the market prices to something more reasonable - at least for Rewards members.

Room Tip: All of the rooms are nice - because the hotel is back from the main road, you don't get a lot of...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, April 18, 2013
Joshuamil,

Thank you so much for your excellent review of our hotel. We pride ourselves in consistently exceeding our guest expectations and ensuring that you thoroughly enjoy your visit with us. We are glad to hear that your stay experience was great and welcome you back whenever in the Charlotte/Matthews area! Thank you and see you soon!
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Aiken, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2013

I rated this middle of the raod for the following reasons. I used the fitness center and it is located next to the pool area. It was very humid with the thermometer showing 73 degrees. There was no fan on the tread mill and no way to get air movement in the room as the thermometer was locked in a box. A very uncomfortable workout. Breakfast had no hot food like eggs, sausage oatmeal etc. They did have some breakfast sandwiches, yogurt, bread and cold cereal. All in all it was an average property.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, April 18, 2013
Russ T,
Thank you so much for reviewing our hotel. I apologize about your uncomfortable workout and I can assure you that we have since made sure to regulate the AC in the workout room daily. We want to ensure that each guest is comfortable and content in each and every way throughout their stay with us. We are excited to soon launch our brand new breakfast program which will include scrambled eggs and sausage. I can assure you your next stay will exceed your expectations. Thank you so much for the feedback and we hope to see you again soon,
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Columbia, South Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2013

We had a great stay at the Fairfield Inn & Suites in Matthews. We normally stay at another Marriott closer to Charlotte, but decided to take a chance based upon the reviews we read for this one. We were definitely not disappointed. The hotel is less than 20 minutes away from everything we wanted to visit in Charlotte, and at a fraction of the price. More importantly, the room was very clean and comfortable. The staff was very friendly, and went out of their way to make you feel at home. The continental breakfast featured a nice selection of foods, and their exercise room offered free weights. This was a great place to stay, and we would definitely come back.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, April 18, 2013
BunnyBees,
Thank you so much for choosing our property. We are glad to hear that you chose us based on our TripAdvisor reviews. We pride ourselves in providing superior customer service and although we are not in the immediate downtown area, we believe that are service is well worth the 15 minute drive into the heart of Charlotte! Thank you for recognizing our staff and the amenities throughout our hotel. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 East Independence Boulevard, Charlotte, NC 28227
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Charlotte
#8 Business Hotel in Charlotte
#20 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our brand new Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, pool, fitness center, and jacuzzi. We also have a spacious meeting room that can cater to your next event! We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte

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