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“New Year's 2012-13” 5 of 5 stars
Review of Fairfield Inn & Suites Charlotte Matthews

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Fairfield Inn & Suites Charlotte Matthews
2.5 of 5 Hotel   |   8540 East Independence Boulevard, Charlotte, NC 28227 (East Forest)   |  
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Ranked #12 of 171 Hotels in Charlotte
Certificate of Excellence 2014
The Villages, Florida
1 review
“New Year's 2012-13”
5 of 5 stars Reviewed January 8, 2013

Room was clean, fresh and had that brand new feel! Our room had plenty of space. We had a good night's sleep. Staff was friendly and helpful. Stayed there earlier in December as well. We will stay there on our next visit.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, March 6, 2013
Jim B,

Thank you so much for taking the time to review us! We appreciate the kind words regarding your stay and are thrilled to hear that you will be back! We strive to keep our promises during every single stay and appreciate your loyalty to us. We welcome you back at any time! Thanks again,
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308 reviews from our community

Traveler rating
    225
    57
    12
    7
    7
See reviews for
115
36
8
91
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Marietta, GA, USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2012

Stayed for family Christmas visit and was very pleased. Indoor pool/whirlpool was very nice surprise. Staff was pleasent and rooms where very spacious and comfortable. Lobby was very clean and the breakfast was typical.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, January 28, 2013
Scott L,
Thank you for taking the time to review our hotel! I am glad to hear that you enjoyed your stay and we hope to see you again soon! I will certainly share your kind words with our entire staff. Have a wonderful New Year,
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Jacksonville, Florida, United States
1 review
5 of 5 stars Reviewed December 30, 2012

We had the best Christmas ever, the folks at the Fairfield Inn Marriott saw to our every need! They went above and beyond the call of duty with thier attitude of service and expedience!! We had our entire family of 28 people (11 kids under age of 8) in the meeting room off the kitchen and that was so comfortable for us. I had first contacted Wes from India (where we were staying at the Pune Marriott Convention Centre Hotel) and he helped us arrange the festivities from afar.Marietta was a huge help in the planning stages, Anthony set up the meeting room to our needs, and Brittany orchestrated our entire stay with perfection and determination. We were greeted and farwelled with lots of hugs and love from your staff and we felt like we were with family. Thanks to Morgan, Leo and the others who were instrumental in making our stay the best!! Happy New Year to all!!

Room Tip: The double queen room was great for lots of people and comfortable as well with the sofa bed pull ou...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, January 28, 2013
Diane,
It was an absolute pleasure to host your Christmas here at our hotel. I am glad to hear that your family enjoyed it and we hope it becomes a tradition for years to come! I will definitely share your kind words with our entire staff. We hope to see you again next Christmas. Thank you so much for taking the time to review our hotel! Have a wonderful new year!
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1 review
5 of 5 stars Reviewed December 26, 2012

Excellant. Would recommend it to friends and family. Very service friendly associates. Breakfast was a nice selection of items. Room was very clean and spacious. We had a problem with the heat but it was taken care of.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, January 28, 2013
Cynthia U,
Thank you so much for taking the time to review our hotel! We take a lot of pride in ensuring that each stay is enjoyable and provides you with much more than just a hotel stay. We hope to see you again soon and thank you again for your time.
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 23, 2012 via mobile

This was our third stay here, and it was our choice for our Thanksgiving visit to Charlotte. It is clean, comfortable, and people are so nice. Our family is close by, so this is our choice of a convenient and economical place to stay. There are many restaurants and great shopping near by. Hotel feels new and parking is spacious. We will return for Christmas.

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, January 28, 2013
I am so glad to hear that this was your third time with us! Our staff truly understand the importance of providing consistently great service and understanding that every guest that walks through our door is priority number one! Thank you for being so loyal and we are pleased to know that we are your choice when visiting family in the area! Hope to see you again for the fourth time!
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Wilmington, North Carolina
Senior Contributor
22 reviews 22 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 23, 2012

Great place to stay! Staff was extremely friendly, rooms were very comfortable. Came to see family and a Panthers game. Staff had info on stadium parking and easy access to interstate.Could use more towels, and the breakfast is average. But a really nice hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, December 29, 2012
Charles P,
Thank you so much for taking the time to review our hotel! I am glad you chose our hotel when going to see the Carolina Panthers and we hope you enjoyed every bit of it ! Our staff takes a tremendous amount of pride in ensuring that they exceed our guest expectations with every stay! Our breakfast will be expanding in the summer of 2013 so we hope to see you again next season! Thank you,
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Barnwell, South Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 21, 2012

I travel a good bit and stay mostly at Marriott properties and the staff at most of them are great. But the staff here was by far the best of any I have encountered. Ever one spoke most ask if ever thing was to your sat. And they where overall in a great mood might have been the christmas spirt I do not know but I did enjoy my stay because of them. Great job!!!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, December 27, 2012
TRB50,
Thank you for taking the time to review our hotel! I am elated to know that our staff took great care of you and I will certainly pass along your comments to our entire team. We take a lot of pride in providing the best service, cleanest rooms, and providing an experience rather than just a nights stay. We hope to see you again soon,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Address: 8540 East Independence Boulevard, Charlotte, NC 28227
Location: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Charlotte
#19 Romantic Hotel in Charlotte
#19 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our brand new Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, pool, fitness center, and jacuzzi. We also have a spacious meeting room that can cater to your next event! We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte

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