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Fairfield Inn & Suites Charlotte Matthews: Traveler Reviews

8540 East Independence Boulevard, Charlotte, NC 28227 (East Forest)
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Fairfield Inn & Suites Charlotte Matthews
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144 reviews from our community

    Trip type
Traveler rating
    119
    17
    4
    2
    2
Date Rating
Lawrenceville, Georgia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Good Location”
4 of 5 stars Reviewed November 12, 2012

We have stayed at the Charlotte Matthews location for the past two years. It is a great location if you are attending the Southern Christmas Show in Charlotte. It is just a couple of miles from the conference center. There are numerous restaurants located near the hotel -- some within walking distance. The hotel is very clean and quiet and the staff is very accommodating. We would definitely stay here again when in the Charlotte area.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 5 more reviews by VAVBV for Charlotte
Ask VAVBV about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
December 3, 2012
Thank you so much for your review on our hotel! I appreciate your kind words regarding our staff and we hope to see you every year during the Southern Christmas Show. Our staff takes a lot of pride in providing clean rooms and superior customer service to each guest that walks through our doors. We hope to see you again soon and hope you have a great holiday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
1 review
2 helpful votes 2 helpful votes
“Awesome Service”
5 of 5 stars Reviewed November 11, 2012

I was extremely pleased at how nice this hotel is. The rooms were nice and clean and the beds were very soft and comfortable. I do want to take this time to say thanks to Leo and Shane for all their help in making my check-in as easy as possible due to lack of planning on my part. I will be sure to stay here again during my next trip to see the Bobcats.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Reggie C about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
December 3, 2012
We appreciate your kind words regarding our staff members that you encountered during your stay. I will ensure to recognize Leo and Shayne for their great customer service so as they are an example to our entire staff. We hope to see you again here soon and who knows, it might be for a Bobcat playoff game! Have a safe and happy holiday!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great staff”
5 of 5 stars Reviewed November 5, 2012

We stayed at the Fairfield Inn for a hockey tournament. The staff were all very friendly, in particular the front desk. The hotel is super clean, the room we were in was spacious and clean, and the outside patio/grill area was a nice added perk, and so pleasant! Lots of good restaurants close by, and the hotel is not far from downtown so it was an easy drive to see/do stuff in Charlotte.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Catherine E about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
November 6, 2012
Thank you so much for your recent review with us! We enjoy hosting all hockey tournaments at our hotel and are so glad you chose us for this great event! Our commitment to service and cleanliness continues to be our number 1 priority this year and we look forward to seeing you again next year if not sooner! Thank you so much!
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moneta
1 review
1 helpful vote 1 helpful vote
“excellent”
5 of 5 stars Reviewed November 4, 2012

My husband and I were extremely pleased with this hotel. Everyone was very pleasant and accommodating. The breakfast was very good, and the staff helpful in making sure you found whatever you needed. The hotel was spotless. The location is great we stayed there before going to a Bobcats game and it is a short drive into the city and close to good restaurants and shopping, especially Cheap Joe's Art Supply. We will definitely be back.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask marie c about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
November 6, 2012
We are pleased to hear that you had a great stay here at our hotel. I will certainly pass along your kind words with our entire staff. We hope to see...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Great hotel”
5 of 5 stars Reviewed October 27, 2012 via mobile

Best guest relations, ever! Staff was attentive, friendly and made us feel welcome. The hotel is clean, comfortable and modern. The room was relaxing and super clean. I would stay ere again and recommend this hotel to anyone!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mlankford24 about Fairfield Inn & Suites Charlotte Matthews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review
November 6, 2012
Thank you for your recent review. We take pride in providing a clean, comfortable and relaxing hotel with the best service around! Thank you for the recommendation and we will certainly pass along your kind words with our entire staff. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Also Known As:
Fairfield Inn & Suites Charlotte Matthews Hotel
Fairfield Inn And Suites Charlotte Matthews
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte
Address: 8540 East Independence Boulevard, Charlotte, NC 28227
Phone Number:
Region: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Charlotte
#1 Family Hotels in Charlotte
#4 Best Value Hotels in Charlotte
Price Range: $$
Official Description (provided by the hotel):
Our brand new Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, pool, fitness center, and jacuzzi. We also have a spacious meeting room that can cater to your next event! We hope to see you soon! ... more   less 
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Fairfield Inn & Suites Charlotte Matthews
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