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“Wonderful stay” 4 of 5 stars
Review of Aloft Charlotte Ballantyne

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Aloft Charlotte Ballantyne
3.0 of 5 Hotel   |   13139 Ballantyne Corporate Place, Charlotte, NC 28277 (Ballantyne East)   |  
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Hotel amenities
Special Offer
$10 Breakfast Credit
Ranked #24 of 171 Hotels in Charlotte
Certificate of Excellence
GreenLeadersPlatinum level
New York City, New York
Level Contributor
71 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Wonderful stay”
4 of 5 stars Reviewed March 23, 2014

Just completed a great stay at the Aloft Ballantyne. The staff certainly live up to their "Highest Rated Aloft in the nation" rating. Location is great for a business traveler because of the large selection of dining options in the area. This location is much quieter than the Aloft downtown which is nice.


Heading NW on 485 can lead to some traffic in the morning. Other than that, I would return here again.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, March 25, 2014
Dear CWGators22,
Thanks for the feedback, and we are happy you had a great stay with us! We are indeed proud of the team that we have in place, and are glad to hear you enjoyed our location. We hope to see you again soon!
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260 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
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  • Spanish first
  • Any
English first
Oakland, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 14, 2014

Don't let the 3-star rating seem like a bad thing. When you think about the range of hotels in the world, and the relative inflexibility of a 5-star system, a 3 is not bad. Think of "successful" rather than "average." The aLoft in Charlotte/Ballantyne is an average aLoft, which is to say that it is better than average, but I wouldn't go so far as to say it is Very Good or Excellent. "Quite Good" would fit is nicely. So would a 3.5, which is what I wish I could rate it. It has that W flavor, that obvious yearning to be trendy. The staff is very friendly, the facilities are modern; lots of neon in the lobby area. I agree with another reviewer's reference to the IKEA-ness of the place, but it is all functional, with nice clean and simple lines. If you want Italian rococo, this ain't your place. But I liked it. The shower was very nice, large, with good water pressure. Bed was comfortable. Located near lots of large and small shopping centers/malls, and at least one very good espresso shop. I also like their approach to environmentalism: instead of a placard that tells you how much they care about the environment, they actually give you an economic incentive to forego daily laundry. Didn't eat there, and didn't have room services. But I would definitely stay again. Maybe that makes it a 4.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, March 17, 2014
Dear GregH,
Thanks for providing us with your comments! We are glad to learn you found our staff to be friendly, and are also happy to hear our desire to be “green” is transparent . If there is anything we can do to make your next stay at Aloft Charlotte Ballantyne better, just say the word!
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Minneapolis, Minnesota
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed March 5, 2014

This was my first time staying at an aLoft. I thought that it was quite overpriced. $199 a night for a very small room with simple furnishings. It has a warehouse feel with concrete floors and ceilings, a tiny bathroom, and a small sleeping area. It was clean and the staff was very friendly.

  • Stayed February 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, March 7, 2014
Dear RxTraveler55,

Thank you for taking the time to share your thoughts. We are happy you have experienced an Aloft hotel for the first time and that you were happy with the location, service, and cleanliness. Our prices vary nightly and we offer fantastic package options throughout the week. Please contact the hotel directly at 704-247-2244 the next time you are in Charlotte and we are happy to assist with your next reservation. Thanks again for trying out our hotel!
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Needham, Massachusetts
2 reviews
5 of 5 stars Reviewed February 8, 2014

Great place, staff friendly, bar fun... sean and steven were great. Found everyone to be very nice and helpful. They had entertainment in the bar that night and he was great. Played music I could relate to and found myself wanting to hear more. The atmosphere was great, some folks lplaying pool, hotel close to my business meeting and did not need to worry about a thing.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, February 10, 2014
Dear forever763,
We are happy to learn you didn’t have to worry about a thing during your visit! We are glad you enjoyed the hotel atmosphere, and we are fortunate to have Sean and Steven as team members here at Aloft Charlotte Ballantyne. We hope your travels will bring you back to us again soon!
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Holiday, Florida
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 30, 2014

Very nice... pet friendly, clean, professional staff. Hotel is kind'a Ikea-ish but very practical and with well laid out rooms. Space is used very economically but comfort is not sacrificed! No extra frills that are usually not used. Basics, but frills available if you want. We normally request "no housekeeper services" for a two or thee day stay, here they give a voucher for their snack area "for going green". Nice touch. Supplied pet bed, bowels and snacks.. 4 l4gg4d kids liked that...

Room Tip: Ask for a room in back... away from parking lot.
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Green Features: Outstanding green practices....even reserved spaces for hybrid vehicles!
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, February 1, 2014
Dear KerryHoliday,

Thank you for writing a review about your stay. We are so happy to know you and your 4-legged friends enjoyed your time with us! We are glad that you were able to “Make a Green Choice” as well. We look forward to your next stay with us!
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Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed December 30, 2013

Great location not too far off of the main highway, and right across from a town center with a variety of restaurants and shopping. The staff was very friendly and went out of their way to ensure comfort. Sean and Mike in the lounge bar were great and provided us a lot of information. This was the perfect stop to break up a long road trip.

Room Tip: If the pet friendly option doesn't suit you, just ask during reservation or when you arrive to b...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, January 3, 2014
Dear fell0w_traveler17,

Thank you for your review! We are thrilled to know that you were happy with our location and the variety of shops around. We are lucky to have Sean and Mike on our team as they are perfect examples of our high level of guest service. We look forward to having you back to our property soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Matilda, PA
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed December 10, 2013

As noted by other reviewers, the rooms are austere but functional. My room was comfortable, but my sleep was disturbed by an intermittent mechanical humming (not the heating system, which was also not quiet) and people talking and a dog barking. The front-desk staff were very friendly. My checkout email showed an incorrect $1 charge for food/beverage. The staff promised to remove the charge and email me a new receipt. The "corrected" receipt was identical to the original and a follow-up email to the manager was ignored. Eventually fighting the false charge on principle is no longer worth the effort. I have, however, been bombarded by their corporate office to complete a 10-minute survey.

Green Features: Aloft's incentive system for environmental consciousness is a win-win-win. The hotel saves money on laundry, the guest gets chits for food or hotel points, and the environment is less impacted.
  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rwhitmarsh01, Manager at Aloft Charlotte Ballantyne, responded to this review, December 13, 2013
Dear WizofID,
Thank you for taking the time to write this review. It is nice to know your room was comfortable however we apologize that your sleep was interrupted. We would love the opportunity to know which room you were in so we can look into the mechanical noise. As we are a pet friendly hotel, we are happy to make a notation on any future reservations to place you on a pet-free floor. Please contact our Assistant General Manager, Chad Olmstead, at colmstead@aloftcharlotteballantyne.com and he will gladly assist with any corrections to your bill. We hope to have a chance to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Charlotte Ballantyne

Address: 13139 Ballantyne Corporate Place, Charlotte, NC 28277
Phone Number:
Location: United States > North Carolina > Charlotte > Ballantyne East
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Charlotte
#23 Family Hotel in Charlotte
#28 Romantic Hotel in Charlotte
#28 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Charlotte Ballantyne 3*
Number of rooms: 136
Official Description (provided by the hotel):
Celebrate your style at Aloft Charlotte Ballantyne Hotel, set along the grassy greens of The Golf Club at Ballantyne in an upscale lifestyle community, and in the heart of Ballantyne Corporate Park. ... more   less 
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Also Known As:
Aloft Charlotte Ballantyne Hotel Charlotte

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