My boyfriend and I stayed at the Ritz-Carlton Charlotte on opening night, October 1st. Firstoff the hotel is GORGEOUS and is appointed very well. I work at a high end hotel myself so i consider myself to be pretty picky. However, we experienced a few mess ups upon arrival, which i can somewhat understand because it was their first night, but still, its not what you expect from the Ritz. Firstoff, the gentleman who checked us in, who was very nice ( I won't name him just for the reason that I don't want him to get into any trouble), forgot to write our room number on our key packet. This wasn't so bad, we just called up from the elevator lobby and asked for the room number.
The most upsetting thing was that I had arrainged for an amenity to be placed in the room before our arrival because we were celebrating a birthday. I was really excited because i had arrainged for his favorite beer and some of his favorite foods to be placed in there before. When we got in the room, it wasn't there. I called down, the same gentleman that checked us in said they had a record of it, and it would be up shortly. 20 minutes later, they came with a plate of chocolates..not what i ordered, and no beer. I told the room service attendant about the beer and she said she would be up with it shortly. 45 minutes later, we had not recieved it. By this point I was ready to forget about it, but my boyfriend called down about it, they said it would be up immidiately. It came up about 10 minutes later, making it almost 2 hours to get half of the amenity i had asked for.
Overall I do plan on staying at Ritz-Carlton Charlotte again, hoping that this was a one time occurance and that they will up to speed by my next visit! on a side note, the hotel is located in a great area, plenty of restaurants and nightlife right across the street in the epicenter!
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- Also Known As:
- The Ritz-Carlton, Charlotte Hotel Charlotte