Today marked at least the third very bad customer service experience in what would otherwise be one of my favorite places in Charlotte. Well I've had enough of this crap! From rude cashiers to incompetent cooks, this place really needs to get it together.
Sure, the pastries are good, the coffee is OK and the atmosphere is quirky and cool. This is why there's always a ridiculously long line of people taking forever to make a selection from the deli case.
So here's my point: those of us not trying to desert as a meal should not have to wait for everyone standing in line at the pastry case to place our order. This is inefficient and just plain stupid. Once I noticed a cashier who was just standing there doing nothing as an indecisive herd was clogging up the line at the deli case. She was literally just waiting for someone to approach the counter. I asked if I could just order a cup of soup. "No!" she rudely exclaimed, "You have to wait in line like everyone else". Seriously? Paying for a cup of soup would have taken seconds. Why the hell should I have to get in line behind people who just want sweets? She could have easily accommodated me and would still have been waiting on the herd to come through once my transaction was complete (with tip). Plus, she didn't have to be mean about it.
A similar situation happened today, as one of the deli case people operated the register, then overlooked me as if I wasn't even there to help someone in the back of the line. Any restaurant, no matter how popular its become, should not treat people like they're just a number.
I need to say one more thing. A breakfast sandwich should ALWAYS have an egg on it. Otherwise, its not a breakfast sandwich, but just a regular sandwich. Also, a "French" bakery should be able to properly prepare an egg. The next time I get a breakfast sandwich with no egg, it's going somewhere they don't want it to be.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.