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Reviewed March 28, 2015

We generally stop at Drury Inns when we are in America, when we turned in for the night we noticed that the sheets had not been changed from the previous occupants, they were changed after I had complained. The next day the maid did not refill the shampoo or shower fell, and when we checked out the total bill was over $1300 for 3 nights, I spoke to the general manager who said the money had been canceled and she would e mail me when for confirmation (she has still not contacted me) However on the plus side the staff are friendly especially, Geneva and Melanie on the desk. The room was up to standard and the meals were the standard Drury. I would probably stay there again.

Date of stay: March 2015
Trip type: Traveled as a couple
1  Thank roberts_david
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 28, 2015

We usually look for Drury Inns when we travel. This location is very convenient off the highway. I liked the out door area by the pool. We had a great suite, highly suggest the suites to families. The mall is across the parking lot and convenient.

Room tip: Upgrade to a suite, loved the corner one
Date of stay: March 2015
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank thazard143
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 24, 2015

Nice location, close to the highway and restaurants. Lola was helpful and nice. Shopping Mall is just across the road. Breakfast was nice with lots of options available. Evening free snack area was noisy and rowdy.
Not recommended for new car owners. mine was scratched in the parking lot.

Date of stay: March 2015
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank Ayere A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 23, 2015

We selected this hotel based largely on the Trip Advisor reviews. I travel frequently, but this was my first visit to Charlotte, and also my first stay at a Drury Inns & Suites. I’m sure it won’t be my last visit to either! The good things included a wonderful location near both I70N and I485 that provides quick access to those major arteries. There are also many choices to dine nearby if you don’t wish to take advantage of their free breakfast and/or “kickback” dinner options. We found that the quality of the breakfast was comparable or better than those found at similarly priced hotels. In particular, the scrambled eggs were hot, fresh and actually tasted like eggs! The dinner items were limited to things like hot dogs, chili, chicken fingers, baked potatoes, and mac and cheese. However, they were also fresh and tasty, plus you could wash them down with a couple glasses of complimentary wine. We took advantage of this on two of the three nights we stayed and were very pleased with this option. In addition, there is free popcorn available throughout the day. We enjoyed that, too! All of the staff we met were very friendly and reflect well on what the chain obviously expects from their employees. Our only negative was with the quality of the housekeeping while we were there. On the first day they did not clean up our room until nearly dinnertime, and then just changed out the towels. By the second day my wife and I were down to one washcloth between us and never received a replacement liner for our ice bucket. Despite that minor inconvenience we will not hesitate to stay at a Drury Inn & Suites again in the future.

Date of stay: March 2015
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank rdvmusic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed March 23, 2015

Family had recommended trying a Drury to us and we were not disappointed. The staff and manager are sooo friendly. Such a clean hotel. Excellent hot breakfast! We weren't there for the 5:30 kickback dinner/drinks but we will do that next time. While travelling we will look for the next Drury Hotel...amazing! What a great concept. The Manager was constantly checking in with guests and helping around with cleaning up..very nice to see...must be why the staff are so friendly and helpful - a great leader!

Date of stay: March 2015
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank C&B G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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