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“Pleasant surprise” 5 of 5 stars
Review of Drury Inn & Suites Charlotte Northlake

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Drury Inn & Suites Charlotte Northlake
3.0 of 5 Hotel   |   6920 Northlake Mall Dr, Charlotte, NC 28216   |  
Hotel amenities
Ranked #6 of 170 Hotels in Charlotte
Potomac, Maryland
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Pleasant surprise”
5 of 5 stars Reviewed February 3, 2013

I usually stay at 5 star properties, but we were at a family event in Charlotte, with the Drury Inn as the designated hotel. My husband and I were so pleasantly surprised by the helpful friendly staff as they greeted us, and told us about the many amenities. Check-in took less than 3 minutes, and our guest suite was roomy and comfortable with free wi-fi no less (wow, you don't get that with upscale properties - go figure). The "snacks" at 5:30 came with free drinks, and could have even been dinner if we didn't have a scheduled event. Breakfast was hot and fresh, plenty for all of us. I guess the only thing missing was a robe and slippers, but I'll forgo that in lieu of all the other accoutrements. I noticed a favorite scarf missing when I got to the airport, called the hotel and the staff bent over backwards trying to find it in the room we just vacated. I hope I didn't make them too crazy, as I did find it later in my belongings (I called them back - they were so gracious about it!) I would go back again in a heartbeat.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
    326
    92
    12
    5
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • Italian first
  • Portuguese first
  • Any
English first
Montgomery, Alabama
Top Contributor
119 reviews 119 reviews
21 hotel reviews
Reviews in 52 cities Reviews in 52 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed January 28, 2013

Very happy with our stay here! The employees were friendly and helpful. Hotel very clean and nicely decorated. Our room (oversize king) was a perfect size for the two of us and our big dog - loved that it had a comfortably-sized sitting/tv room! Mall, restaurants, and plenty of other shopping adjacent to hotel. Also - it seemed like the room might have had an instant water heater - never had to wait for the water to warm up. Would stay here again!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2013 via mobile

Enjoyed our stay, nice family and pet friendly hotel. Enjoyed the pool, greetings as we entered everyone, 5:30, perks were great end to a long day of cheer competitions. Will stay again and again with Drury.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed January 22, 2013

I have stayed here numerous times, in travelling to one of our offices is nearby. The fact that is adjacent to a mall, right off 77, and near several places to eat is a big plus. In addition the rates are very reasonable, and the staff is very friendly. Not to mention the free snacks/drinks available, as well.

Room Tip: Book early. Rooms away from elevators are less noisy.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Ontario, Canada
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 21, 2013

Planning a trip with a large dog can be a challenge, so when I spotted the Drury Inn, who take pets with no fee, I snapped up a room. when we arrived, we were blown away by the over the top (in a good way) friendly staff - my family doesn't greet me as warmly. we'd arrived just before the end of the dinner snack, but the staff took us over to make sure we could grab some food and (free) drinks before they shut down. We were amazed out how nice our room (king suite) was - huge, comfortable, clean and cozy. The dinner "snack" turned into our dinner, saving us going out after a 7 hour drive. The breakfast was great, plentiful and delicious. There were many dogs of all sizes, and no problems with any. We wished we could have stayed longer, but had to hit the road. we'll be looking for other Drury Inns for our trip home, and hopefully have as great a time.

Room Tip: The elevators seemed slow, and the stairs couldn't be found, so i'd try for a lower floor if...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2013

Very nice hotel. In the Northgate mall parking lot. Hotel is clean and well organized. The free snacks are good and plentiful. What truly sets this apart is the staff. I stay over 90 nights a year in hotels and this hotel has the friendliest and most helpful staff I have ever run across. Highly recommend this hotel.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
146 reviews 146 reviews
58 hotel reviews
Reviews in 58 cities Reviews in 58 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed January 19, 2013

Great Hotel and great Customer service. Room was spotless and bed was very comfortable after a 16 hour drive. Will stay there again and recommend to my friends. The lobby is beautiful, the staff never forgot to smile and speak.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Drury Inn & Suites Charlotte Northlake

Address: 6920 Northlake Mall Dr, Charlotte, NC 28216
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Charlotte
#4 Romantic Hotel in Charlotte
#19 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Drury Inn & Suites Charlotte Northlake 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to the Queen City, home to the Charlotte Motor Speedway, family fun at the Carowinds and the U.S. National Whitewater Center. Located adjacent to Northlake Mall, the Drury Inn & Suites is the place to stay during your visit. Drury Hotel offers its guests a variety of free extras – take, for example, our free hot breakfast. At Drury, “hot” means scrambled eggs, biscuits & gravy, sausage and make-your-own Belgian waffles. In the evening, join us at our 5:30 Kickback® for free hot food and cold beverages. Our rotating menu features a variety of hot foods, baked potatoes, garden salad, beer, wine, mixed drinks and more! To burn off all of those free extras, Drury has a 24-hour exercise center and a parking lot to jog around. Lastly, Drury’s free wireless Internet and free long distance calls will ensure you can keep tabs on all of your posse back home. ... more   less 
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Also Known As:
Drury Inn & Suites Charlotte Northlake Hotel Charlotte
Drury Inn And Suites Charlotte Northlake
Drury Inn Charlotte

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