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“Great Service” 5 of 5 stars
Review of Hampton Inn and Suites Charlotte Airport

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Hampton Inn and Suites Charlotte Airport
2.5 of 5 Hotel   |   2731 Little Rock Road, Charlotte, NC 28214   |  
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Ranked #15 of 170 Hotels in Charlotte
Charlotte, North Carolina
1 review
“Great Service”
5 of 5 stars Reviewed April 15, 2014 via mobile

This was a great hotel to stay in. The front desk staff was very helpful and pleasant. We checked in Monday evening and had no problem getting the type of room we wanted and check in was easy and quick. Upon check in we were given tickets to enjoy their complimentary Wine and cheese social (not sure what they call it) where they offer free wine/cheese & crackers/veggies and chips/dip. What I enjoyed most was the breakfast (which is also complimentary) we had this morning. The food was fresh, hot and taste good with a lot of options. Helen was a GREAT host very personable, friendly and efficient. I would stay here again would recommend it to others.

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, April 23, 2014
Dear LMichelle J;

I would like to thank you for sharing your experience here.

I am so pleased that the team was able to connect with you and that Helen showed you why we love our guests.

Look forward to seeing you again in the future,

Ricardo W.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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423 reviews from our community

Traveler rating
    266
    107
    32
    10
    8
See reviews for
139
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Concord, United States
1 review
5 of 5 stars Reviewed April 11, 2014

As usual, Hampton Inn was wonderful in our recent visit to Charlotte, NC. The staff were responsive, courteous, and very helpful. They had a "happy hour' the night of our stay, serving wine, and appetizers. This was a nice touch for a dreary Monday evening.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, April 23, 2014
Dear Valerie L;

We would like to thank you for rocking along with us!

As we truly love what we do, it is easy to deliver that service and product that our guests have come to expect.

See you in the future,

Your friends in Charlotte!
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Pasadena, California
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed April 10, 2014

We were flying into Charlotte at night, and I didn't want to drive much in an unfamiliar place in the dark, so I picked this hotel based off its reviews on Tripadvisor. I also chose it because it had an indoor pool, and I thought it would be good to swim and stretch out my back after a long day on a plane.

Indoor pool was heated but did not seem clean. My son said he saw a piece of gum on the bottom. People using the pool were strange; maybe it was just an off night. There was a man drinking a beer in the pool/hot tub although the rules said no alcohol, and he started making out heavily with his wife/girlfriend in the hot tub right while her kids were watching; totally gross. There was another man tossing football to his son in the pool; hogging half of the pool so that no one else could swim on that side unless you risked getting hit in the head with a football. Pool way too small for that kind of thing. Pool experience would make me choose another hotel if I ever return to Charlotte. Front desk people were sympathetic when we complained about the pool.

Although the planes stop flying at 10 p.m., if you want to sleep in, this is not the place. We had a huge plane right overhead at 6:45 a.m.

Room itself was clean and breakfast was fine.

Not many restaurants nearby (Subway, Arbys and Hardees).

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, April 23, 2014
Dear James L;

I would like to thank you for sharing your experience with us.

I apologize for any inconvenience you encountered during your time at our pool.

I am pleased that the team took the time so show care; and based on our in-house reporting addressed the individual using the bottled beverage in and around our pool.

We would like to you to give us another opportunity to earn your business in the future.

Yours truly,

Ricardo W.
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Chicago, Illinois
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 10, 2014

We are currently spending the third of three nights at the Hampton Inn near the Charlotte airport. Although we had intended to stay closer to Uptown, we ended up here and are glad we did. The staff is incredibly friendly and helpful. There is a lovely "manager's reception" every afternoon where drinks and snacks are served by the friendliest of hosts. Our room is spotless and roomy with more amenities than we actually require. We would definitely recommend this hotel to anyone and everyone. We are in town to visit friends who live in the Uptown area but Charlotte appears to be a city that is easy to navigate and we are never far from what we want to see and do. Of course, we're used to the traffic in Chicago, so maybe we're just a bit spoiled here in a smaller city!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, April 23, 2014
Dear TravelingTeacher59,

My team and I are extremely pleased that we were able to meet with your expectations during your stay.

We certainly wish that should your travels bring you to the Charlotte area, you will once again stay with us.

Your friends in town,
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Keller, United States
1 review
5 of 5 stars Reviewed April 10, 2014

This hotel had excellent accommodations for the money. We stayed in a king suite because that's all they had left at such late notice. It was furnished with everything we needed and more. Even though the rom was more expensive, we chose the hotel because we needed shuttle service to and from the airport late at night and very early in the morning, which made up for the price of a taxi. It's just a shame we couldn't stay and enjoy the hotel more, but we just needed one night.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, April 23, 2014
Dear Mark W;

Thank you for sharing your experience through this forum.

I am pleased that we were able to exceed your expectations during your brief stay with us.

I can say that gives you a reason to return to the Charlotte area and stay with us again, so we can really show you what our Hamptonality is all about.

Until next time,

Ricardo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calabasas, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 7, 2014

Stayed here for a business trip. Was a little disappointed when i checked in. I got to my room on the 5th floor only to move because both beds had hair on them. When i went downstairs to change rooms they notified housekeeping who was walking down the hall yelling about the situation. As if i wasn't a paying customer and didn't have the right to complain. When i go to my new room, i just wanted to settle in and not find anything else but couldn't help but notice there was no bed skirt on one of the beds. Not a big deal. Overall my 3 day stay was decent. Beds were comfortable. Tip: They don't tell you the run way from the airport is right in the back of the hotel.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, April 9, 2014
Dear Ry J;

I would like to start by apologizing for the care that my team showed you during your stay with us.

I have left you a message regarding your stay at our hotel.

I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wadesboro, North Carolina
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2014

All of the staff is very friendly and helpful. The bed was very comfortable and the room was very clean. I stayed in a King Suite. The indoor salt water pool and hot tub is very nice. The free continental breakfast was good as well. They served waffles, home fries, eggs, sausage, fruit, granola, and other things. The room was fairly nice in size. I would've enjoyed it better if the sofa bed and king had something to separate them for a little privacy. They provided a shower cap, mouth wash, lotion, shampoo, conditioner, bath gel, bath soap, and other things. Other than that, I feel like it was nice for the price. Located in a quiet and safe area. If you forget things like tooth brushes, they will provide them for you and just charge a small few to the room. There is also a small convenience shop open 24 hours next to the front desk that has several items. It is fairly expensive though so I would advise you to go to the Walmart instead. This is a nice hotel.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ricardo W, General Manager at Hampton Inn and Suites Charlotte Airport, responded to this review, April 9, 2014
Dear Thebossae;

Thank you for sharing your experience with us.

I am pleased that the team was able to connect with you to provide a great stay.

We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn and Suites Charlotte Airport

Address: 2731 Little Rock Road, Charlotte, NC 28214
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Charlotte
#11 Romantic Hotel in Charlotte
#25 Business Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn and Suites Charlotte Airport 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
Hampton Inn and Suites ... more   less 
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Also Known As:
Hampton Inn And Suites Charlotte Airport Hotel Charlotte
Hampton Inn Charlotte

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