I booked rooms online 11 months in advance at $49.00 a night for race weekend (we stayed here in Oct. 2004 race weekend for the same price and had no problem). I called 3 weeks before the race to verify my reservations and was told the rate was $149.00. I explained to the Assistant Manager that I had confirmed reservations for $49.00. She said they were not honoring that rate. I was very upset ask for the Manager but never got to speak with him (I called back 4 times and never was able to speak to him and he would not return my call). The Assistant Manager was very rude and unprofessional. I called Microtel Customer Service and they tried to talk to the Manager and explain to him that they would have to honor the rate but he would never call her back either. The Customer Service assured me I would be refunded the difference if they did not honor the rate at the hotel. Of course, the hotel didn't and the wonderful Customer Service of Microtel did refund back the difference.
As for the hotel the carpet in my room was stained and dirty looking. I was also given the room with the hospitality room on the other side of the wall. When we checked out other guest seem to have had the same problem with their rates as we did. Alot of unhappy people that weekend!
I would not recommend this hotel to anyone. This Microtel was individually owned so I don't think this should reflect on all Microtels. The Microtel Corp was very nice and helpful.