For the money, this hotel passes my standards. The room was clean, the air conditioner worked well, and the shower was fine. The lobby area was a little messy, but I don't stay there, I stay in the room. Some of the staff didn't have the most pleasant of personalities, but with that kind of job, I can understand. I was given a tour of a random room before I paid, and I was assured the air conditioner worked well, which is a biggie for me. One thing I couldn't understand was why we smelled cigarette smoke upon entering our room. I think it possibly came from the room above. It wasn't bad enough to change rooms though. I would stay here again.

Upon check-in, Stephanie, the front desk clerk, efficiently handled questions from many different customers at once, arranged airport transportation, convinced staff to come in early for our am flight, and offerred a wake-up call for us--thanks!

When I arrived at the motel, the people waiting in the lobby were the happiest group of people, laughing and enjoying each other's company. It was a good sign that this was a good place to stop. I spent one night at the Microtel Inn on my way to Georgia. The staff is very accommodating and very friendly. I needed a refrigerator for some medication, and they immediately (and with a smile) changed my room to meet that need. The room was quiet, clean, comfortable, all for the right price. The breakfast room was clean and neat and with ample food for me. After having driven solo for over 5 hours, I wanted to get out of the motel and walk some. The Commerce Mills Outlet mall was an easy 15 mile drive on 85. And a gas station on the corner made it easy to fill up. What I love about Microtel is that they have free phone calls, free wireless internet, free breakfast, free refrigerator, great bed coverings with lots of pillows. If I am on this road again, I would stay at this motel.

Worst hotel experience. After arriving late and entering a dim lighted sparten room. After awaking in the morning I pulled the blinds open and on the bed that I slept on I then noticed soiled bed sheets where a prior sex act had taken place. And when the Manager Nita Shah inspected this she did not disagree. Her only ability to give me "the customer" the warmth of resurecting this horrible experience and "health risk", she offered me a 10% discount.
When she has your credit card don't be surprised if you get the same experience I did. You pay for this experience. There are many good hotels in Charlotte that are a good value, this is not worth the time.