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“Pleasantly surprised” 5 of 5 stars
Review of Renaissance Charlotte Suites

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Renaissance Charlotte Suites
3.5 of 5 Hotel   |   2800 Coliseum Centre Dr, Charlotte, NC 28217 (Eagle Lake)   |  
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Ranked #14 of 170 hotels in Charlotte
Pine Lake, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Pleasantly surprised”
5 of 5 stars Reviewed March 19, 2014

My mother and I recently stayed at the Renaissance Charlotte Suites hotel for a last minute trip to a conference that was held there. When we arrived, I was pleasantly surprised to see such a beautiful space. It is constructed in an atrium style with soothing water features throughout the lobby. My mom and I ate at The Clockwork restaurant in the hotel and enjoyed the food and the convenience very much. We especially liked our server, Sydney, who's friendly and attentive service was one of the highlights of our stay.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites, responded to this review, March 21, 2014
Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your patronage, and we welcome the opportunity of serving you again during your visit to the Charlotte area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
San Diego, California
1 review
4 of 5 stars Reviewed March 18, 2014 via mobile

I stayed at the hotel during that ridiculous snow storm. Ashley behind the bar my first couple nights there made my entire stay! She was efficient, witty, made incredible concoctions and kept myself and the other bar guests entertained all evening. My group had off property dinner plans but I enjoyed her company and recommendations so much that one drink with a colleague turned into apps, into salads, and ended with a bottle of wine and entrees! She was very efficient during the "pops" but kept everyone's drinks full with a smile on her face. I also noted her interactions with a drunk guest who came from who knows where, and she used her sassy yet professional attitude to handle the situation gracefully. 10/10 would seek her out if I'm ever in nc again! The breakfast buffet was also fantastic, It covers everything you can imagine and not bad for the price when you factor in the made to order items.

  • Stayed February 2014
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites, responded to this review, March 21, 2014
We appreciate you taking the time to tell us about the lasting impressions our staff members left you with. I will surely pass your comments to noted staff members. We are glad that you had such a wonderful experience during your stay. Guest satisfaction is one of our major goals, and we are happy we were able to make your experience with us enjoyable. Thank you again for your patronage and we hope to see you on your next visit into the Charlotte area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peachtree City, Georgia
1 review
5 of 5 stars Reviewed March 17, 2014

Five of my wonderful lady friends and I went to Charlotte, NC this past weekend to see the St. Patrick's Day parade and to visit Billy Graham's Library and home. We stayed at the Renaissance
Charlotte Suites. We had the most wonderful time. We were treated like queens. Checking in was a pleasure. The food in the restaurant was fantastic and so was the staff. We would definitely stay there again.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites, responded to this review, March 21, 2014
We are glad that you had such a wonderful experience during your stay. We appreciate you taking the time to tell us about your stay, and we welcome the opportunity of serving you again in the near future. Thank you for selecting our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed March 17, 2014

Fantastic treatment by staff all weekend! Check in was easy thanks to "Tram". Sydney O and Emilie in the restaurant became our friends, not just servers. Food was exceptional - gourmet lobster or pizza. Free, shuttle service relieved anxieties about driving. Rooms were spotlessly clean and very spacious. Having adjoining rooms was fun. Separating food bills and room costs for six was very much appreciated. We were treated like royalty by everyone. Highly recommended!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites, responded to this review, March 18, 2014
I am glad that you and friends had such a wonderful experience during your recent stay. I appreciate you taking the time to tell us about your stay, and wonderful service our staff provided,and we welcome the opportunity of serving you again in the near future. Thank you for selecting our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powell, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2014

Great hotel. Perfect for our family.
Sydney O. In the restaurant was excellent! We enjoyed the pool, dining room and got a great night's sleep. Love having Aveda products in the rooms also! Total plus!
We will definitely visit and stay again next time we are in Charlotte.

Stayed March 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites, responded to this review, March 17, 2014
I appreciate you taking the time to tell us about your stay and your concerns. I will surely pass your comments to noted departments and mentioned staff member, Sydney in the restaurant We appreciate your patronage, and we welcome the opportunity of serving you again during your next visit to the Charlotte area
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Coast, Usa
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed March 5, 2014

I also was stuck in Charlotte because of weather. This property was great.
Great clean modern rooms, friendly staff.
One suggestion: the pool is REALLY cold. Several of us said it
was more than invigorating! LOL> a few degrees warmer would be
perfect.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites, responded to this review, March 6, 2014
We appreciate your patronage, and thank you for taking the time to write a review about your experience at our location. We welcome the opportunity of serving you again during your next visit to the Charlotte area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnt Hills, New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 4, 2014

After a week long trip to Mexico our flight leaving Charlotte was cancelled for 2 days due to weather in the Northeast. So we ended up here at thhis hotel. We booked this sight unseen and low and behold what a gem. The rooms were wonderful, the service was great and the food was very good. We had dinner our first night there and our waitress, Sydney O. was so wonderful. We were a group of 8 and had to have everything seperated by couples since we were able to submit the expenses to our travel insurance carrier. She was so very accomidating to all of us and never flinched at the task of seperating everything for us. She even made some nice recommendations as toi where we could go the following day. All spectacular venues I might add. I'll review them sepearately. As for this hotel and its staff I give it 5 stars overall. We were not stuck at all. Thanks Sydney you were awesome.
The crew from Mexico

Room Tip: All the rooms are suites so I don't think you can get a bad room
See more room tips
  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Renaissance Charlotte Suites, responded to this review, March 6, 2014
We appreciate you taking the time to tell us about the lasting impressions our staff member, Sydney left you with. I will surely pass along your comments. Guest satisfaction is one of our major goals, and we are happy we were able to make your experience with us enjoyable. Thank you again for your patronage and we hope to see you on your next visit into the Charlotte area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Charlotte Suites

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Charlotte
#12 Romantic Hotel in Charlotte
#19 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte Suites 3.5*
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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