On Dec 21, 2013, Six of us had dinner at the Renanissance Hotel. Steak was order Medium/Raw Served Over cooked.
Two order special Meal was served luke warm.
We sent the special back again not hot. Second time still not warm. Could not eat cold ravaolli with cold sauce.
We had to ask for these two meals we could not eat to be taken off the bill. Manager nerver came over to apologize.
Today a representative Jan 3,2014 called me regarding this issue. He did apologize, and offer me reward points.
In our opinion we should have been offered more. Our Pre Christmas dinner no dinner for three of us. Nor were we invited to come back and have at least three meals complementary.
I do realize this is an isolated incident not common of Marriott. Wish the manager could have made us feel like a valued customer.
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- Also Known As:
- Renaissance Charlotte Hotel Charlotte
- Charlotte Renaissance