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“my lay over in charlotte n c” 4 of 5 stars
Review of Renaissance Charlotte Suites

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Renaissance Charlotte Suites
3.5 of 5 Hotel   |   2800 Coliseum Centre Dr, Charlotte, NC 28217 (Eagle Lake)   |  
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Ranked #17 of 170 hotels in Charlotte
Bayonne, New Jersey
1 review
“my lay over in charlotte n c”
4 of 5 stars Reviewed November 11, 2012

We Returning From Sandals In Nassau Bahamas On My Way Home In New Jersey,With A Layover In Charlotte NC.Couldnot Get A Flight Due To Hurricane Sandy.Not Having Any Power,We Deceided To Stay In Your Hotel, Until It Was Restored.(3Days From Thursday Nov 1 Till Sat Nov 3 2012.From The Time My Wife And I Registered In, The Staff At Front Desk Were Very Considerate Understanding,Very Professional And Courteous .Just Want To Give a Very Special Thanks To Van Service Guys,Varian,Robert,Carnell.Thanks.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites, responded to this review, December 11, 2012
We appreciate you taking the time to tell us about the lasting impressions our staff members left you with during your unexpected stay in Charlotte. I will surely pass your comments to noted staff members. We are glad that you had such a wonderful experience during your stay; and we thank you again for your patronage.
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502 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Top Contributor
115 reviews 115 reviews
39 hotel reviews
Reviews in 54 cities Reviews in 54 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 7, 2012

i was in Charlotte for business and stayed at this hotel. It is right near the airport but not noisy from planes. The hotel was clean. Rooms were big. Breakfast and snacks in the lounge upstairs was really good. Staff was really friendly and helpful, especially bobby @ the front desk. workout facilities were in great shape and plentiful.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites, responded to this review, December 11, 2012
We appreciate your patronage, and thank you for taking the time to write a review about your experience at our location. I will surely pass your comments to noted staff member. We welcome the opportunity of serving you again during your next visit to the Charlotte area.
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Raleigh, North Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

I am in Charlotte monthly and this hotel is the one we always try to get. It's affordable (if you go about the right methods to get it) the service is nice, the hotel is clean, and my girlfriend swears by the shampoo/conditioner. It is the perfect hotel to suit our needs and we are always excited when we end up booking it. Usually my 4 year old daughter is with us and it is really nice to be able to put her down early then watch tv in the other room until bedtime--and not to have to pay extra for that luxury. Sometimes it gets booked for family reunions and gets a little loud but I have never had a problem that wasn't solved and the staff goes out of their way to make sure everyone is happy.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites, responded to this review, December 11, 2012
Comfort while away from home is key to travelers, and we are happy that you are able to find that at our hotel. Thank you for continuing to select our hotel while in the Charlotte area, and we look forward to serving you again in the near future!
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Rochester, New York, United States
1 review
5 of 5 stars Reviewed October 30, 2012

I was in Charlotte for a Mary Kay conference, and we had great service from the hotel staff. Especially fantastic were Kristina the bartender and Keirsten Hill-Douglass. They both made sure our group of ladies eating dinner were well-attended to and were courteous and fun! The food was excellent and we had overall a wonderful stay. We also really appreciated the grab-and-go breakfast in the mornings. Thanks!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites, responded to this review, November 1, 2012
I am very happy that our staff members went above and beyond in providing you with great customer service. Guest satisfaction is one of our major goals, and we are happy that they was able to assist. I will pass your comments to them , and welcome the opportunity of serving you again on your next trip into the Charlotte area.
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Guaynabo, Puerto Rico
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 25, 2012

We stayed at the Renaissance last weekend and it is a very nice hotel. The rooms are suites with a living room, kitchenette, TV, sofa sleeper and a desk. The room has an additional TV, a desk, nice closet and a super soft bed! It has a big parking, a friendly staff, clean and super big rooms. Overall, a good hotel to stay in Charlotte!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites, responded to this review, November 1, 2012
We are glad that you had such a wonderful experience during your stay. We appreciate you taking the time to tell us about your stay and service recieved from our staff, and we welcome the opportunity of serving you again in the near future. Thank you for selecting our hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesville, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 23, 2012

We had wonderful service and all the staff was very helpful, especially Latrece. She went out of her way to help us with our luggage. The room was great. Enjoyed the gym as well. The food for our lunches and dinners was wonderful. The room was cleaned in a timely manner. All the staff were very nice and helpful. The bathrooms throughout the hotel were cleaned and stocked regularly. With a convention that has a lot of women that is a hard task.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites, responded to this review, November 1, 2012
Thank you for taking the time to write a review in regards the service that you received during your stay at the Renaissance Charlotte Suites Hotel. Your comments will be passed to noted staff members. We appreciate you taking the time to tell us about your stay, and we welcome the opportunity of serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 19, 2012 via mobile

We had wonderful service from Kristina the bartender as she made sure our service went quick and efficiently along with a fantastic attitude. Her attention to our needs as a group went above and beyond,and again, she did it all with a great attitude

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSchwantner, General Manager at Renaissance Charlotte Suites, responded to this review, November 1, 2012
Guest satisfaction is one of our major goals, and I am happy that our staff was able to make your experience with us enjoyable. I will pass your comments to noted staff member. We look forward to the opportunity of serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Renaissance Charlotte Suites

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217
Phone Number:
Location: United States > North Carolina > Charlotte > Eagle Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Charlotte
#12 Romantic Hotel in Charlotte
#29 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte Suites 3.5*
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance

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