So me and my husband wanted to get away for the weekend for our anniversary. We thought we would have a blast going to Carowinds and acting like kids again. We wanted to stay at a nice hotel close to the park and so we chose this Hyatt Place. Everything was going great with our first night stay. The hotel is clean and rooms are beautiful. But when it came time to relax at the end of the night and watch a movie......this is where all the problems began. At first we weren't too upset about it and we called the front desk to find out what the deal was. They said that it runs on satellite and is very touchy. It was raining hard that night so we understood and let it go. Then the next night came and again we tried to watch a movie and it still wasn't working!! It had been sunny all day and no showers that night and still the movie option advertised movies but you couldn't actually see any of them. I guess that all the planets in the solar system needed to be lined up with the sun too!! We called the front desk again and this time instead of telling us it was the weather they tell us to give them 20 minutes and they'll call us back. Guess what.....no phone call. We were getting very annoyed. It's our last night in charlotte and we really wanted to be able to watch a good movie without having to leave our room. But oh no too much to ask. We decide to call them up. They have no answers for us other then they put in a work order and a comment about us not being the only ones complaining. REALLY??!!! Well, needless to say we are still waiting for it to be fixed as we speak but I don't think anyone is actually working on it. Now we can't even get HBO!!!! And instead of the awesome range of channels we had before (36 channels to chose from) we only get 33 now. Thanx Hyatt for making our last night here incredibly awesome! Please do you and your loved ones a favor.....go somewhere else where they actually try to fix any problems you may have.

Kristina from Myrtle Beach