To get out of a mid-west town before a big snow storm hit, I changed my flights and hotels at the last moment. On my way home, I had to overnight in CLT and I booked the Hyatt Place City Park (just 1/2 mile from the Hyatt Place Airport Hotel) for a few hours of sleep. Once at CLT, I called the hotel to have the free hotel shuttle pick me up and I got to the hotel after midnight. When I got to the hotel, the reservation system wasn't working. Since they knew I was coming, they had already called one of their sister hotels and booked AND comp'd me (no cost) a room at the Hyatt House Charlotte Airport. The City Park staff offered some drinks and snacks while I waited for the free shuttle to swing around and pick me up again. I politely declined the snacks (I really wasn't hungry), but they wouldn't take no for an answer. They gave me a small gift bag with water, Pepsi and some snacks. When I got to the Hyatt House they greeted me by name and handed me the key to my room. No paperwork was needed. All I can say is wow. The proactive service would have made me a pretty happy customer, but to comp the room was truly excellent customer service. Many thanks from a happy customer.
- Official Description (provided by the hotel):
- The Hyatt Place Charlotte Airport/Lake Pointe is located in Lake Pointe Business Park in southwest Charlotte, which makes it convenient for travelers visiting the corporate offices of local companies such as Belk, Compass Group USA and UTC. This Hyatt Place hotel is just five miles from the Charlotte Douglas International Airport and eight miles from uptown Charlotte. Enjoy a day of upscale shopping at SouthPark Mall or a delicious meal at one of several nearby restaurants, such as The Cheesecake Factory, CowFish Sushi Burger Bar or Ruth's Chris Steakhouse. Sports enthusiasts compete in soccer, softball and tennis tournaments year round at Renaissance Park and the Jeff Adams Tennis Center which are only one mile from the hotel. As a premier destination city, Charlotte's got a lot to offer its visitors. The hotel is located close to several Charlotte attractions such as Carowinds Theme Park, Billy Graham Library and the U.S. National Whitewater Center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Cheap Tickets, Hotels.com, AAA Travel Services, BookIt.com, TripOnline SA, Odigeo and Tingo so you can book your Hyatt Place Charlotte Airport/Lake Pointe reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Place Charlotte City Park Hotel Charlotte
- Hyatt Charlotte
- Charlotte Hyatt Place