Stayed here overnight on our way to Mexico. The room was disgusting for the price we paid. No elevators. Wallpaper falling off walls. Carpet stains everywhere. We planned on leaving our car at the "sleep & fly" bonus. We upgraded our room for $10.00 thinking that parking at the hotel would be worth it. We went into Charlotte and had a great time. Came back to the hotel and went to the grocery store next store. The security guard told my husband that we should not leave anything in our car because they will break in your car just for change. He told him that it's a really bad neighborhood. We took everything out of our car. We eventually ended up parking at Charlotte airport - which ended up being only $3.00 a day and very secure.

we love this hotel,My Husband and I went to Charolltte NC, Stayed at this wonderful and cleaned Hotel,the staff were very helpful,friendly and every nite we came in our room it was very clean, My reveiw title is felt like home but it was better then home because when i come home from hard day at work my room is never clean like the staff kept our hotel room,the hot breakfast was very good and last but most important the bussiness was very convient to have ,i was waiting for a job offer my computer did not work so i went to the business center got on the computer and YES i got the JOB!so thank GOD for that business center.

We booked three rooms for two nights through hotels.com. It ended up that we arrived early and stayed an extra night paying CI & S's nightly rate. When paying for this additional night a person in our party had trouble with their credit card and it was 'denied' so he paid with a different card. Once we were in our rooms he called the credit card company and the card company could see the hotel transaction--it seemed as if he had been charged the rate on two cards. When he went to the front desk to resolve this problem the girl at the counter REFUSED and was horribly rude to help him with this. She said she didnt charge his card and 'if you dont like it there's the door'. The next morning he called the card company back and the transaction had apparently been deleted overnight b/c the charge was gone--thankfully. However, my friend and I went to tell the General Manager about our treatment---we thought he'd want to know how unprofessional and rude she was. WRONG. He was no better. He did reluctantly apologize but in the next breath he told us we shouldnt even be there b/c we used expedia (we used hotels.com).

The cleaning staff was very nice and there were others you could tell wanted to say something but bit their toungue b/c they needed a paycheck.

The rooms were okay but if you have a problem they are NOT going to help you!!

Overall, I would not recommend this hotel.

Staff and manager were rude, unprofessional and not friendly. In town for Nascar race or would have switched hotels. Our friend got charged twice on his credit card and staff would not talk to the credit card company to get resolved. We were told that "if we did not like the customer service we were getting that we could walk out the front door". The next day talking with the manager he was just as bad! I would strongly recommend using another hotel. I have never stayed at a Country Inn and Suites and probably won't again. Really wasn't that clean either.