I stayed at this hotel during the weekend of NASCAR Speed week and Memorial Day weekend, so the area was full of activities and street and traffic noise. The hotel itself makes an attempt to give uptown Charlotte a glimps of boutique-chic hotel living, but falls short. First there is no room service, the 24-hour cafe area had very slim pickings, soggy salads, rotten fruit, and the staff was EXTREMELY unprofessional, unhelpful, and rude management. I am a traveling professional artist and have stayed in many hotels around the country. And for the rate they are charging for this "boutique-chic" hotel, you're better off going somewhere else where you'll not only get a comfortable room, but you'll also get the costumer service you deserve!!

While the hotel and room itself was very trendy and clean, noise was my biggest complaint. It took me a night to get used to the air conditioner which, as some travelers pointed out earlier, is surprisingly very loud, especially for a new hotel, and kept me up for a couple of hours. I arrived on Monday and will be leaving tomorrow. I hadn't experienced any noise issues with the club downstairs until tonight. I'm on the 11th floor and it is pretty noisy. I have a very early flight tomorrow, so I'm hoping I'll be able to get some sleep tonight. Apparently the club revs up starting on Thursdays. Other than tonight, it's been pretty quiet with the exception of the air conditioner.

The hotel is definitely located in a great location that is within close walking distance to a lot of entertainment. I would recommend it to anyone who wants to party and isn't a light sleeper; otherwise, you won't get a wink due to the air conditioner, unless you turn it off using the switch located near the floor, but the room may get too stuffy at some point. I would also recommend it to anyone staying between Monday and Wednesday if you don't want to experience noise issues from the club.

If you will have a problem with any of those noise areas, definitely find other lodging.

Regarding the staff, they were friendly, but not as knowledgeable as they should be. However, I was called back right away after the Clerk found the answer to my question, so that's not a big issue for me.

There's no information about the city in the room, so you'll either have to go to the local Visitor's Info Center or use one of the Internet stations in the lobby if you don't have your own laptop.

There's also no room service. The hotel does offer a small area where you can pick up things like sandwiches, a small variety of desserts, and/or drinks. However, I didn't find lack of room service an issue since there are tons of places to eat in the Epicentre and within easy walking distance of the hotel.

If I ever came to Charlotte again, I'd pick another hotel nearby or close to the city before I stayed here. The room was beautiful, but the noise was too distracting for me.

Checked in late Friday night on a very busy weekend -- Graduation and NASCAR Speed Street. Our first room had two queen size beds and was very spacious. It was also marked as a handicapped room and had a lovely shower without glass doors. Unfortunately we discovered fecal matter sprayed around the toilet (toilet was clean) attempted to clean it with shower and a towel but had no bleach so when housekeeping didn’t clean/disinfect it (twice) -- (left a note) -- we asked to be moved to another room. I Tried to give our housekeeper a chance to rectify the situation. But Scott, at the front desk, figured that they probably didn’t understand the note. He very apologetic and promised to contact the manager. Our stay was for 4 nights and when asked what they could do since they couldn’t offer us a meal (no restaurant) we asked for one night complimentary. There was a message on our home answering machine after we checked out and flew home that we would receive a 50% discount on our first night’s stay for the inconvenience.
During our stay housekeeping also were not consistent in replacing coffee packets, washcloths, or bath mat, and crumbs did not get cleaned off the table in the room. In hindsight, we should have contacted the manager immediately (I was trying to be nice to the housekeeper) and we should have asked to move to a different floor with a different housekeeper!
I won’t be returning or recommending it.
Other hotels offer 100% guarantee – if not 100% satisfied room is complimentary – and I will be booking those from now on.

Everything was great except for the following:

The parking deck in relation to hotel is a joke and the entrance to the parking deck is not the address of the hotel.

In a maze of big city skyscrapers and one way streets, the VERY small Aloft" sign and address of the hotel is like finding a needle in a haystack.

I am very familiar with uptown Charlotte. I can't imagine how difficult it would be for someone who is not familiar with the city.

The worst part is the hotel fire alarm is connected to the entire EpiCenter. So if the fire alarm goes off at the Epicentere or someone pulls the fire alarm as a joke anywhere in the hotel and/or the EpiCentre, it alarms everywhere.
And to add to the fury, the staff at the hotel didn't even know if there was really a fire at the hotel, somewhere else or no fire at all.

We stayed up pretty late, yet the fire alarm woke us up on three separate occasions between the hours of 2:30 a.m. and 4:30a.m.

Other than those things, my experience would have been perfect.

The problems listed above are not the fault of the hotel staff. With that being said, the staff was great.