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“Great Service” 5 of 5 stars
Review of Aloft Charlotte Uptown at the EpiCentre

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Aloft Charlotte Uptown at the EpiCentre
3.0 of 5 Hotel   |   210 East Trade Street, Charlotte, NC 28202 (First Ward)   |  
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Ranked #87 of 170 Hotels in Charlotte
London, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Great Service”
5 of 5 stars Reviewed July 24, 2014

I stayed at the aloft in July of 2014. The Staff was absolutely wonderful! They bent over backwards to help me in any way that they could. I was a single traveler on a business trip, they were helpful with attractions, what to do to kill time, they moved me to another room when my air conditioning wasn't quite working 100%. The staff that really stuck out were Yvonne, Brian and Charles. Thank-you so much for everything!

Room Tip: If you are bothered by noise, request a high floor
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
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    49
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
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English first
TN
Top Contributor
165 reviews 165 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed July 22, 2014

This just isn't a great hotel. It's really just a pain.
Hard to find. Hot, slow elevator to lobby is shared with the office building. What a mess. Then another elevator to your room.
Rooms are worn. My AC didn't work. The staff was lost. 3 calls until anyone showed up....it never worked.
Fitness center was filthy.
I like the Aloft brand. I'm a Starwood Platinum. I just don't like this location.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Charlotte Uptown at the EpiCentre, responded to this review, August 3, 2014
Dear JCFFB,
Thank you for your review and loyalty to SPG. We are very sorry you were disappointed with your recent stay with us and apologize for the inconveniences you experienced with the elevators, service, and air conditioning in your guest room. Rest assured, these have been addressed with our staff and properly handled. Again, thank you for taking the time to share your experience with us. All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 18, 2014

I stayed at the Aloft for business but it would have been a great place to stay to explore Charlotte. The hotel is located right in the city center and has lots of great shopping and food options nearby. The staff was very friendly and there is a self-service cafe for quick food. The rooms are modern/trendy and clean. You can park (for a fee) in the Epicenter garage and take an elevator directly to the hotel lobby.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lumberton, North Carolina
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 12, 2014

Modern hotel suite in downtown. Close to everything.
The check in desk is actually several floors up in the Epicenter, so there isn't really a main entrance.
It is a cool place with stained concrete floors and european/modern (sparse) styling.
Great value .. I got it on a PriceLine deal for around $100. It compares easily to other hotels I have stayed in downtown for well over $200.
I woould definitely be inclined to stay there again.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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Megan L, Starwood Hotels at Aloft Charlotte Uptown at the EpiCentre, responded to this review, July 24, 2014
Dear 2204rob,
Thank you for your review and recommendation. We are glad you liked our modern style and great location. We look forward to welcoming you back! All the best.
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Santa Rosa, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 10, 2014

The room was dirty, large stains on the carpet. The sink didn't drain and the toilet barely flushed. I lost my car keys while visiting. When I called to ask if they had been turned in I was told that lost and found was locked and I would have to leave a voicemail. 24 hours later, no one returned my call. Extremely dissapointing.

Room Tip: I wouldn't ever stay here again if I could help it.
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Charlotte Uptown at the EpiCentre, responded to this review, July 21, 2014
Dear bimwhim28,
Thank you for your honest feedback. Cleanliness is very important to us and so we apologize for your recent experience. Rest assured, your comments have been addressed with housekeeping and properly handled. Additionally, we are very sorry for the inconvenience you experienced with lost and found. It is our goal to make sure that every call is handled in a timely manner. Toward that end, our housekeeping managers have been made aware of your concern; we are confident that measures have been taken to assure that calls are handled in a more timely and efficient manner. Thank you again for your comments. I hope you will consider giving us another opportunity in the future. All the best.
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Lansdale, Pennsylvania
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 4, 2014

Three girlfriends and I decided to spend a "girl night" in Uptown Charlotte and stayed at the Aloft hotel. It was heavily raining and since the hotel is attached to all these great resturants & bars we did not get our hair wet or our shoes & makeup ruined! The room was clean, spacious with 2 queens size beds, great view of city, and nice size bathroom. We just wish there was a minifridge as we had some wine & champagne that needed to be chilled. There is also an attached parking garage that will take you directly to the hotel. Again, huge plus when raining. Would def stay here again & would def rec to others!

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Charlotte Uptown at the EpiCentre, responded to this review, July 24, 2014
Dear mpierry,
We are thrilled you decided to stay with us for your girls’ night and had a great time out at the EpiCentre. Thank you for your review, and we hope you will stay with us again for your next visit to the Charlotte area. All the best.
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 20, 2014

I booked a reservation for business at this location and had a very bad experience. The mattress was stained and the sliding door to the toilet/shower area was peeling. Also, my colleague found a roach crawling on her pillow while she slept in her room. I have stayed at Starwood hotels for several years and this is the 1st time I have ever experienced this low quality of service. I have since had to check out early from the Aloft. This has made be very weary in staying at another ALOFT again.

Room Tip: Don't choose this hotel
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  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan L, Starwood Hotels at Aloft Charlotte Uptown at the EpiCentre, responded to this review, July 7, 2014
Dear bigdaddynyc2006,
We sincerely apologize for your dissatisfying experience with us. Aloft expects very high quality standards, and is unacceptable this was not met. We are very sorry for the conditions of your guest room and we will address this with housekeeping to ensure this does not happen again. Thank you for sharing with us, and we hope we will have another opportunity to better impress you in the future. All the best.
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Additional Information about Aloft Charlotte Uptown at the EpiCentre

Address: 210 East Trade Street, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #87 of 170 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Charlotte Uptown at the EpiCentre 3*
Number of rooms: 175
Official Description (provided by the hotel):
Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more   less 
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Also Known As:
Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
Aloft The Epicentre

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