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“Good location bad hotel” 2 of 5 stars
Review of Aloft Charlotte Uptown at the EpiCentre

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Aloft Charlotte Uptown at the EpiCentre
3.0 of 5 Hotel   |   210 East Trade Street, Charlotte, NC 28202 (First Ward)   |  
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Ranked #84 of 170 hotels in Charlotte
Buford, GA
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
14 helpful votes 14 helpful votes
“Good location bad hotel”
2 of 5 stars Reviewed September 29, 2013

Service- horrible. They tried to charge me for an extra day of valet and then was irritated that I wanted an itemized recipt. Hotel is very old. Price was way to high for what I got. Handle fell of the sink the first day I was there. Towels had a makeup stain on one. Bed linnens were stained. Common area bathrooms were nasty. Front desk clerk was playing on his phone and cussing all the time. Worst starwood brand hotel I ever stayed. Never again aloft uptown charlotte. NEVER AGAIN!

  • Stayed September 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels & Resorts at Aloft Charlotte Uptown at the EpiCentre, responded to this review, October 4, 2013
Hi John M,

Thank you for sharing your feedback on your recent stay. I am deeply troubled to hear about your experience at our hotel and regret that we couldn't address your problems prior to your departure.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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347 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • German first
  • Any
English first
Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed September 27, 2013

My future wife and I have stayed at the Aloft Charlotte Uptown at the EpiCentre
4 times now. Each times is better than the last one. There is NO other place in Charlotte I would rather stay at. The hotel is beautiful , modern and very cozy . I have asked all my friends that stay near the Epicentre to try out the Aloft . Most have and have talked about how well the place is.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaithersburg, md United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

I had an amazing weekend at the Aloft Charlotte at the Epicentre. Love the industrial chic decor. The staff is uber friendly and extremely customer service oriented. Kenny (Khardashian) at the front desk is the real star and Director of the Customer Experience. Love Love Chelsea as well. Fantastic location and great price. Close to Everything to do and eat in Charlotte. I will be back again. The smell is also very intoxicating when you first enter the lobby.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

Aloft Charlotte Uptown is cut from the same mold as other Aloft properties I've stayed at throughout the US, and that's a good thing. The rooms are designed to be small but well equipped, and the lobby spaces offer up a vibrant atmosphere and friendly faces from the staff. Aloft Charlotte Uptown is located at the EpiCentre entertainment complex, right in the center of Charlotte's downtown area. Though some have reported having some issues with the noise at night, I had no issues with that during our Tuesday night stay. We were greeted by Jordan at the front desk, who was friendly and efficient wtih getting us checked in quickly. We ended up in an accessible room, as that was all that was available at check in. It was laid out a bit differently than the standard Aloft room, but ultimately had all the comforts that are expected with this brand. Great location, friendly staff, and the vibrant Aloft atmosphere make this a winner. Will definitely stay here again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina, United States
1 review
5 of 5 stars Reviewed September 24, 2013

Had an outstanding stay at the Aloft at the EpiCentre. Room and hotel was very clean and the staff was wonderful. The location is the best in town. Walking distance from restaurants, bars and the sport arena and stadium.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, North Carolina, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 23, 2013

Like the other posts there are common faults and features to this property. I am writing this review from the perspective of someone who teaches and works in the hospitality industry.

The Aloft's best asset is its location. Tons to see and do around town especially when the weather is great. The rate ($200+) on the weekend was justifiable based on its location and the events that were happening that weekend. its hard to find a center city hotel anywhere for that price point or lower when there is a major event in town.

The positives;
Parking is available and easy to get in and out of if need be. The hotel lobby is located on the 5th floor above all the shopping and dining giving you this perched city feeling. The lobby is great with its high ceilings, stained concrete floors and open feel. The front desk is a neat concrete island that makes you feel comfortable walking up from any direction. Front desk staff was nice, maybe a little to casual talking but very attentive. the room, the bathrooms are well done, nice showers, quality fixtures and fittings the vanity and bath area. TV is nicely mounted with some HD channels but not all. great windows with contemporary shades that fit the decor.

The Negatives;
Ok its a new hotel construction I assume, and please tell me why in gods name you put in window PC air conditioners? for that price point and quality level the franchisee clearly skimped on the finer things like a recirculating air handler system. With closed windows all you are doing is recirculating dirty air and not getting any fresh in. leading to a musty feeling in the room. The bed, mattress is too thin with no box spring, it was very stiff almost to stiff. The mattress pad felt more like a wee pad you would use for a child or pet and got crumpled up when sleeping. The only had 2 pillows on a king bed? and one extra in the room. We asked for more but never received them. Almost all limited service properties have 4 or more pillows with style options. Our bathroom light went out twice and didn't ask for it to be fixed the second time. The hallway had a dark or grey wallpaper that was completely scuffed and marked making it feel like a "party" hotel where obvious things were being neglected. and lastly the elevators up to the lobby were always packed or slow since it shares them with the parking deck and dining spaces and bigger elevator bank would have been awesome.

So in summary, would I pay that money for one night- NO, I would pay less and travel in for the things I needed.
Would I pay that money for 2 nights? - yes, it gives me everything I need in location and no hassle of travel.

Overall the franchisee clearly skimped on details like comfort and durability of the property, but that is a common trend. Cheap now versus extra the cost to fix later anyway.

Room Tip: stay way from epicenter side if you are worried about noise.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charlotte Uptown at the EpiCentre, responded to this review, September 26, 2013
Dear Patrick S,

Thank you for taking the time to write about your recent. We are glad you enjoyed your overall stay and enjoyed our location and lobby. I will share your feedback on the items that could be improved with our team so that we can focus on these issues.

We hope you choose to stay with us again in the future.
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Columbia, South Carolina
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 11, 2013

Was in Charlotte for a concert at The Fillmore. Clean, very modern setup. Parking was a little bit of a hassle (shared parking with the EpiCenter) and not all elevators go to hotel. But once figured out not hard to navigate. Easy check in, room was dorm room chic. Minimalistic and great for a one night stay. Took at cab, $6 to the venue, and we probably were a 5 min drive away. Being here on a Monday EpiCenter was not the place to be. Food was scarce and finally settled on Wolfgang Pucks pizza after concert. But really looked like a great place to be on weekends when bars/clubs are open. Would recommend for location for sure and would recommend weekend stay if you are looking for nightlife.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Aloft Charlotte Uptown at the EpiCentre, responded to this review, September 26, 2013
Hi Mnatp,

Thank you for taking the time to write about your recent stay. We are glad that you found our hotel to chic, comfortable and convenient. We are sorry to hear that parking was a bit of a hassle but overall, it seemed like you had a great stay. Thank you for recommending our hotel and we hope you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Charlotte Uptown at the EpiCentre

Address: 210 East Trade Street, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #84 of 170 hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Charlotte Uptown at the EpiCentre 3*
Official Description (provided by the hotel):
Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more   less 
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Also Known As:
Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
Aloft The Epicentre

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