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“Nice hotel, but” 3 of 5 stars
Review of Aloft Charlotte Uptown at the EpiCentre

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Aloft Charlotte Uptown at the EpiCentre
3.0 of 5 Hotel   |   210 East Trade Street, Charlotte, NC 28202 (First Ward)   |  
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Ranked #79 of 168 hotels in Charlotte
Belgium
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Nice hotel, but”
3 of 5 stars Reviewed June 13, 2013

What i like to the the hotel is:
Design. IT is different
Atmosphere, a lot of small attentions to give you an another hotel experience. A nice lounge, bar, live music on thursdays, a 5$ voucher if you ask them to skip cleaning your room etc.
Location: perfectly located in the centre of the city
BUT: I hate those places where both fridge and airco in the room are noisy. I had a room at street side overlooking the parking at the other side of the streets with extremely noisy airco turbines for the whole night.
So if you there, and are sensible to noise, make sure you don't have a room on trade street or on weekends on the epicentre itslef as it seems they are organising concerts over there.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, June 26, 2013
Hi BelgiumBirdie,

Thank you for your recent Aloft stay! We're happy you liked our location, unique stye, and enjoyed the live music at our W XYZ bar. Sorry to hear about the noise disturbances you experienced during your stay. We are happy to honor requests whenever possible for rooms facing away from the busier areas , so next time you're in town please give us a call ahead of time and we'll pre-book you in one of those rooms.

Thanks for taking the time to share your feedback with us!
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314 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2013 via mobile

The Aloft hotel was a great hotel in a great location. Got a good price through expedia. Parking is $20 a night. Guess you will have to pay to park everywhere but it just seems steep. But overall a great value. If we are back in the area would stay again. The alive after five was great as well.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, May 31, 2013
Hi Skyeguy2010,

Thank you for your recent stay, and for sharing your feedback with us. We're glad you enjoyed your stay and our convenient location. We're also thrilled to hear that you'll be staying with us again next time you're in town! When you return we hope you'll take advantage of Starwood's Best Rate Guarantee, where we guarantee you'll find the best rates when you book directly with us on our Aloft Hotels website.

Thanks again for sharing your comments and we look forward to your return!
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Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 21, 2013

I stayed the weekend of 05-18-13 to 05-20-13. This HOTEL IS GREAT. I have to give special apprication for the follwoing employees who made our stay the best exprience.

Paul - Helped us with parking issues we entournted.
Kenny - Front Desk gave some great suggestions on Night Life Spots to Enjoy
Allie- Bartender was Great and personable.

My only issue was the elevators going to the garage. One was broken the entire weekend and it took over 23 min one time to get up to the hotel lobby. Becarfule of the elevators and how long it can take.

It will not deture me from staying at this hotel again. It will only determe as to where i park my car.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 7, 2013

I am a huge fan of W Hotels, so when I was booking a business trip to Charlotte, I decided that I wanted to try this hotel, as I had never stayed at an Aloft before, but I've heard friends rave about it.

The Aloft is a perfect location for bars and restaurants as it is literally in the EpiCentre. However, I was in town on St. Patrick's weekend...bad idea. I'm sure I only fell asleep because I was dog-tired and the bed was sooooo comfortable.

I have stayed at the Aloft a second time since, and it was a much quieter experience. I enjoy the style of the rooms, it makes you feel as though you're in New York somewhere, staying at a boutique hotel. The staff is great. Check-in was a breeze. And the Bliss products are a huge bonus. [Bliss fan here!] I do plan on staying here again and I look forward to trying other Alofts in different cities.

Suggestion: Make sure you call valet at least 10 minutes before you plan on leaving everytime, as they may be backed up and you won't have to wait a while outside.

Room Tip: If it's a big weekend and you want a quiet room, ask for a room on the back side of the hotel, o...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, May 13, 2013
Hi shakeitshakeit,

Thanks so much for staying with us on your recent trips to Charlotte, and for sharing your feedback! We're happy you enjoyed your Aloft experience as much as your friends did, and that you enjoyed both of your stays, despite one being over a particularly busy time for the city and the EpiCentre area.

We're so glad to hear you found our rooms and beds comfortable, and our staff accommodating - these are top priorities for us and we love receiving this kind of feedback!

Please come see us again soon, and do reach out in advance so we can pre-book you in a nice, quiet room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 30, 2013 via mobile

A friend and I wanted to explore Charlotte as it was our first time in the city. This hotel was perfect for us. The location couldn't be better in the Epicenter which has lots of bars and restaurants. The room is modern and worked out great for us. The beds are very comfortable and the staff was friendly. There is a bar and pool table in the lobby. Parking is $20 a day which is annoying but that would be my only complaint. I would definitely stay here again.

Stayed April 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, May 3, 2013
Hello g8rchick1980,

We're happy to hear that you enjoyed your first trip to Charlotte and your stay here at Aloft! Glad to hear you enjoyed our convenient location, and that you found our beds comfortable and staff friendly. We look forward to seeing you again next time you're in Charlotte!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 30, 2013

My husband and I stayed here one night traveling back to Atlanta. First, we had a pretty hard time finding it - there is a specific garage you're supposed to park in, but there isn't a sign outside of the parking garage telling you you can park there for the hotel and the sign on the hotel is so high up on the building you can't see it from your car. The hotel itself was very cool - it had a European minimalist/eclectic feel to it - but I felt like everything was a little worn and needed some updates. The view was nice and I liked the look of our room, but it was really loud. Because you're staying right at the EpiCentre, you're also right next to clubs and you could hear that music all night (might have been better on the other side of the hotel). I liked that they allowed pets and thought the fitness center and snack choices were good.Also, you literally could not have a better location if you want to be in the heart of downtown Charlotte -- you're right upstairs from restaurants, shops, etc.

Room Tip: Try to get a room as far from the clubs surrounding it as possible, unless of course you're plan...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LindseyVDK, Guest Relations Manager at Aloft Charlotte Uptown at the EpiCentre, responded to this review, May 3, 2013
Hi Jennifer F,

Thank you for your recent stay, and for taking the time to share this feedback. We're happy you enjoyed our unique atmosphere, location, and amenities. Sorry to hear about the trouble you had finding our parking garage and that you found some items to be worn - we appreciate your feedback on how we can improve!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 24, 2013

I stayed at the Aloft in the Charlotte EpiCentre after seeing a Charlotte Bobcats game at the TWC arena. It's really conveniently located, with lots of restaurants and bars in the EpiCentre, only a short elevator ride from the hotel (which is on the top floors). It took us a while to get checked in at the desk because there were so many people checking in (to be expected on a Saturday afternoon, I suppose). Our rooms were clean, comfortable bed, great views of the city. But they were quite small without a lot of dresser or closet space to store clothing (fine for me as we were only there for 1 night).

However, the other couple we were traveling with got a room a few doors down from ours and they had a really hard time sleeping because the sounds of the clubs down below in the EpiCentre were so loud. My friend wrote a review on TripAdvisor complaining of this, and the Aloft manager got in touch with her saying he would refund her for the room because of the poor quality of their stay. Great, right?

Not great - the manager never delivered on the promise of a refund. After several email interactions, it became clear that the refund was incorrectly applied to the wrong credit card (so some other lucky guest got a free night) although we had provided the confirmation number and receipt from the stay. When the manager was contacted again to report the lack of refund, he responded by saying, "there is nothing else I can do."

Basically the hotel is fine unless you get one of the loud rooms (of which I have to assume there are a few, we were not on the lowest floor of the hotel so the rooms underneath must have been even louder!!). But I have to give it a 1 star review because of the really terrible service.

Room Tip: Ask for a room that is far away from the loud EpiCentre clubs.
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Aloft Charlotte Uptown at the EpiCentre

Also Known As:
Aloft Charlotte Uptown At The Epicentre Hotel
Aloft Charlotte Uptown At The Epicentre Hotel Charlotte
Aloft Charlotte Uptown
Aloft The Epicentre
Address: 210 East Trade Street, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > First Ward
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#53 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Charlotte Uptown at the EpiCentre 3*
Official Description (provided by the hotel):
Celebrate your style in North Carolina's financial center at Aloft Charlotte Uptown at the EpiCentre. Close to shopping, dining, sports and the Nascar Hall of Fame ... more   less 
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